[{"data":1,"prerenderedAt":106},["ShallowReactive",2],{"$f1m6NtleJT2zH94Zj6KFJuF5wXA8HPE_hFFtR64fqO98":3,"$f3RfnfKoA5xuPy-HaEUVHQoo67Jj-y2SuIdPFdNXVVhY":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":13,"salaryMin":23,"salaryMax":24,"currency":25,"schema":26},"115c8f92207c05eb69956f9aaeb659d187d19d2c216628e14abbac1f11d139fb","director-of-ai-customer-success-customer-data-platform-at-uniphore-6088f2fc0c","Director of AI Customer Success - Customer Data Platform","Uniphore","https://logo.clearbit.com/uniphore.com","Technology, Information and Internet","USA - CA - Palo Alto","Usa - Ca - Palo Alto",false,[15],"Full-time","Customer Success","\u003Cp>Uniphore is one of the largest B2B AI-native \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>companies—decades-proven,\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  \u003Cbr>  \u003Cbr>Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  \u003Cbr>  \u003Cbr>As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   \u003C/p>\u003Cp>\u003Cu>\u003Cb>Job Description:\u003C/b>\u003C/u>\u003Cbr> \u003C/p>\u003Cp>As a member of Uniphore’s Customer Success team, the \u003Cb>Director of AI Customer Success \u003C/b>will serve as strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.   This role will focus primarily on our Customer Data Platforms (CDP) verticals of Martech and Adtech solutions.\u003C/p>\u003Cp>Key Responsibilities:\u003C/p>\u003Cp>The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:  \u003C/p>\u003Cul>\u003Cli>Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. \u003C/li>\u003Cli>Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.\u003C/li>\u003Cli>Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.\u003C/li>\u003Cli>Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.\u003C/li>\u003Cli>Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.\u003C/li>\u003Cli>Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.\u003C/li>\u003Cli>Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.\u003C/li>\u003Cli>Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.\u003C/li>\u003Cli>Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.\u003C/li>\u003Cli>Provide feedback to product teams to influence the roadmap based on client needs and industry trends.\u003C/li>\u003Cli>Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.\u003C/li>\u003Cli>This role will report to U.S. VP of Customer Success.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>8-10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions in the Customer Data Platforms (CDP) industry specifically focused on Martech and Adtech solutions.\u003C/li>\u003Cli>3-5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.\u003C/li>\u003Cli> 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings.\u003C/li>\u003Cli>Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.\u003C/li>\u003Cli>Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.\u003C/li>\u003Cli>Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.\u003C/li>\u003Cli>Proven Track record of CDP AI Consultancy and driving growth and adoption of SAAS solutions.\u003C/li>\u003Cli>Deep understanding of CDP AI solution architectures, business applications of AI, and change management related to customer adoption.\u003C/li>\u003Cli>Strong strategic thinking, executive communication, and client-facing presence.\u003C/li>\u003Cli>Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).\u003C/li>\u003Cli>Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.\u003C/li>\u003Cli>Exceptional organizational, presentation, and communication skills, both verbal and written \u003C/li>\u003Cli>Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities\u003C/li>\u003Cli>Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.\u003C/li>\u003Cli>Ability to travel at least 25% of the time.  \u003C/li>\u003Cli>This role will report to the U. S. Vice President of Customer Success.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>You are\u003Cb> fluent in the Martech and AdTech ecosystems.\u003C/b> You have spent years navigating the complexity of marketing stacks and advertising tech—connecting systems, streamlining data flows, and unlocking real customer insights. Whether it is DMPs, CDPs, DSPs, or automation platforms, you know how it all fits together to drive performance.\u003C/li>\u003Cli>You have\u003Cb> led from the front with CDPs.\u003C/b> With 6–10 years of hands-on experience in Customer Data Platforms for both B2B and B2C brands, you understand the strategic role they play in activating unified customer journeys across channels. You do not just support CDP adoption; you drive it, scale it, and optimize it.\u003C/li>\u003Cli>You\u003Cb> turn technology into outcomes.\u003C/b> Your value lies in translating complex tools into clear, actionable strategies. You have advised enterprise clients on how to use data-driven marketing to directly impact KPIs like acquisition cost, engagement, retention, and revenue lift.\u003C/li>\u003Cli>You have\u003Cb> been the go-to for growth.\u003C/b> You have partnered with marketers, media teams, and product leaders to implement scalable SaaS solutions that generate results. Your expertise ensures technology does not sit idle—it powers campaigns, unlocks insights, and fuels the business.\u003C/li>\u003C/ul>\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cbr>\u003Cb>\u003Cu>Hiring Range\u003C/u>: \u003C/b>\u003C/p>$186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto\u003Cp>The specific rate will depend on the successful candidate's qualifications and prior experience.\u003C/p>\u003Cp>In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Location preference:\u003C/b>\u003C/p>USA - CA - Palo Alto\u003Cp>Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\u003Cbr> \u003Cbr>For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.\u003C/p>","Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.    Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.    As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   Job Description: As a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.   This role will focus primarily on our Customer Data Platforms (CDP) verticals of Martech and Adtech solutions.Key Responsibilities:The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:  Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.Provide feedback to product teams to influence the roadmap based on client needs and industry trends.Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.This role will report to U.S. VP of Customer Success.Required Qualifications:8-10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions in the Customer Data Platforms (CDP) industry specifically focused on Martech and Adtech solutions.3-5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings.Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.Proven Track record of CDP AI Consultancy and driving growth and adoption of SAAS solutions.Deep understanding of CDP AI solution architectures, business applications of AI, and change management related to customer adoption.Strong strategic thinking, executive communication, and client-facing presence.Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.Exceptional organizational, presentation, and communication skills, both verbal and written Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunitiesBachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.Ability to travel at least 25% of the time.  This role will report to the U. S. Vice President of Customer Success.Preferred Qualifications:You are fluent in the Martech and AdTech ecosystems. You have spent years navigating the complexity of marketing stacks and advertising tech—connecting systems, streamlining data flows, and unlocking real customer insights. Whether it is DMPs, CDPs, DSPs, or automation platforms, you know how it all fits together to drive performance.You have led from the front with CDPs. With 6–10 years of hands-on experience in Customer Data Platforms for both B2B and B2C brands, you understand the strategic role they play in activating unified customer journeys across channels. You do not just support CDP adoption; you drive it, scale it, and optimize it.You turn technology into outcomes. Your value lies in translating complex tools into clear, actionable strategies. You have advised enterprise clients on how to use data-driven marketing to directly impact KPIs like acquisition cost, engagement, retention, and revenue lift.You have been the go-to for growth. You have partnered with marketers, media teams, and product leaders to implement scalable SaaS solutions that generate results. Your expertise ensures technology does not sit idle—it powers campaigns, unlocks insights, and fuels the business. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - CA - Palo AltoThe specific rate will depend on the successful candidate's qualifications and prior experience.In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.Location preference:USA - CA - Palo AltoUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.",0,1773466331000,"2026-03-14 06:32:18","2026-03-14T05:32:18.000Z",186900,257000,"USD",{"jsonldValid":13,"jsonld":27},"",{"jobs":29},[30,42,60,76,84,90],{"id":31,"slug":32,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":33,"country":34,"remote":13,"employmentType":35,"department":16,"content_html":36,"content_text":37,"years":19,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":13,"salaryMin":23,"salaryMax":24,"currency":25,"schema":41},"17d3fcb7bee718bd5841ab93e982705d28eefc84cd9a91b1fcbc1d18f3b062dc","director-of-ai-customer-success-customer-data-platform-at-uniphore-08bf468c1f","USA - NY - New York","United States",[15],"\u003Cp>Uniphore is one of the largest B2B AI-native \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>companies—decades-proven,\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  \u003Cbr>  \u003Cbr>Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  \u003Cbr>  \u003Cbr>As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   \u003C/p>\u003Cp>\u003Cu>\u003Cb>Job Description:\u003C/b>\u003C/u>\u003Cbr> \u003C/p>\u003Cp>As a member of Uniphore’s Customer Success team, the \u003Cb>Director of AI Customer Success \u003C/b>will serve as strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.   This role will focus primarily on our Customer Data Platforms (CDP) verticals of Martech and Adtech solutions.\u003C/p>\u003Cp>Key Responsibilities:\u003C/p>\u003Cp>The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:  \u003C/p>\u003Cul>\u003Cli>Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. \u003C/li>\u003Cli>Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.\u003C/li>\u003Cli>Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.\u003C/li>\u003Cli>Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.\u003C/li>\u003Cli>Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.\u003C/li>\u003Cli>Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.\u003C/li>\u003Cli>Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.\u003C/li>\u003Cli>Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.\u003C/li>\u003Cli>Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.\u003C/li>\u003Cli>Provide feedback to product teams to influence the roadmap based on client needs and industry trends.\u003C/li>\u003Cli>Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.\u003C/li>\u003Cli>This role will report to U.S. VP of Customer Success.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Required Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>8-10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions in the Customer Data Platforms (CDP) industry specifically focused on Martech and Adtech solutions.\u003C/li>\u003Cli>3-5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity.\u003C/li>\u003Cli> 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings.\u003C/li>\u003Cli>Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.\u003C/li>\u003Cli>Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.\u003C/li>\u003Cli>Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.\u003C/li>\u003Cli>Proven Track record of CDP AI Consultancy and driving growth and adoption of SAAS solutions.\u003C/li>\u003Cli>Deep understanding of CDP AI solution architectures, business applications of AI, and change management related to customer adoption.\u003C/li>\u003Cli>Strong strategic thinking, executive communication, and client-facing presence.\u003C/li>\u003Cli>Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).\u003C/li>\u003Cli>Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.\u003C/li>\u003Cli>Exceptional organizational, presentation, and communication skills, both verbal and written \u003C/li>\u003Cli>Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities\u003C/li>\u003Cli>Bachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.\u003C/li>\u003Cli>Ability to travel at least 25% of the time.  \u003C/li>\u003Cli>This role will report to the U. S. Vice President of Customer Success.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Preferred Qualifications:\u003C/b>\u003C/p>\u003Cul>\u003Cli>You are\u003Cb> fluent in the Martech and AdTech ecosystems.\u003C/b> You have spent years navigating the complexity of marketing stacks and advertising tech—connecting systems, streamlining data flows, and unlocking real customer insights. Whether it is DMPs, CDPs, DSPs, or automation platforms, you know how it all fits together to drive performance.\u003C/li>\u003Cli>You have\u003Cb> led from the front with CDPs.\u003C/b> With 6–10 years of hands-on experience in Customer Data Platforms for both B2B and B2C brands, you understand the strategic role they play in activating unified customer journeys across channels. You do not just support CDP adoption; you drive it, scale it, and optimize it.\u003C/li>\u003Cli>You\u003Cb> turn technology into outcomes.\u003C/b> Your value lies in translating complex tools into clear, actionable strategies. You have advised enterprise clients on how to use data-driven marketing to directly impact KPIs like acquisition cost, engagement, retention, and revenue lift.\u003C/li>\u003Cli>You have\u003Cb> been the go-to for growth.\u003C/b> You have partnered with marketers, media teams, and product leaders to implement scalable SaaS solutions that generate results. Your expertise ensures technology does not sit idle—it powers campaigns, unlocks insights, and fuels the business.\u003C/li>\u003C/ul>\u003Cp>\u003Cbr> \u003C/p>\u003Cp>\u003Cbr>\u003Cb>\u003Cu>Hiring Range\u003C/u>: \u003C/b>\u003C/p>$186,900 - $257,000 - for Primary Location of USA - NY - New York\u003Cp>The specific rate will depend on the successful candidate's qualifications and prior experience.\u003C/p>\u003Cp>In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.\u003C/p>\u003Cp>\u003Cbr>\u003Cb>Location preference:\u003C/b>\u003C/p>USA - NY - New York\u003Cp>Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.\u003Cbr> \u003Cbr>For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.\u003C/p>","Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.    Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.    As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   Job Description: As a member of Uniphore’s Customer Success team, the Director of AI Customer Success will serve as strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.   This role will focus primarily on our Customer Data Platforms (CDP) verticals of Martech and Adtech solutions.Key Responsibilities:The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:  Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer. Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.Provide feedback to product teams to influence the roadmap based on client needs and industry trends.Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.This role will report to U.S. VP of Customer Success.Required Qualifications:8-10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions in the Customer Data Platforms (CDP) industry specifically focused on Martech and Adtech solutions.3-5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity. 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings.Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets.Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes.Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact.Proven Track record of CDP AI Consultancy and driving growth and adoption of SAAS solutions.Deep understanding of CDP AI solution architectures, business applications of AI, and change management related to customer adoption.Strong strategic thinking, executive communication, and client-facing presence.Experience working with cloud platforms (AWS, Azure, GCP) and AI services (e.g., OpenAI, TensorFlow, Hugging Face, etc.).Familiarity with enterprise software delivery lifecycles, success metrics, and ROI frameworks.Exceptional organizational, presentation, and communication skills, both verbal and written Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunitiesBachelor's or master's degree in business, Computer Science, Engineering, Data Science, or related field; MBA or advanced degree preferred.Ability to travel at least 25% of the time.  This role will report to the U. S. Vice President of Customer Success.Preferred Qualifications:You are fluent in the Martech and AdTech ecosystems. You have spent years navigating the complexity of marketing stacks and advertising tech—connecting systems, streamlining data flows, and unlocking real customer insights. Whether it is DMPs, CDPs, DSPs, or automation platforms, you know how it all fits together to drive performance.You have led from the front with CDPs. With 6–10 years of hands-on experience in Customer Data Platforms for both B2B and B2C brands, you understand the strategic role they play in activating unified customer journeys across channels. You do not just support CDP adoption; you drive it, scale it, and optimize it.You turn technology into outcomes. Your value lies in translating complex tools into clear, actionable strategies. You have advised enterprise clients on how to use data-driven marketing to directly impact KPIs like acquisition cost, engagement, retention, and revenue lift.You have been the go-to for growth. You have partnered with marketers, media teams, and product leaders to implement scalable SaaS solutions that generate results. Your expertise ensures technology does not sit idle—it powers campaigns, unlocks insights, and fuels the business. Hiring Range: $186,900 - $257,000 - for Primary Location of USA - NY - New YorkThe specific rate will depend on the successful candidate's qualifications and prior experience.In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.Location preference:USA - NY - New YorkUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.",1765396517000,"2026-01-05 15:27:05","2026-01-05T14:27:05.000Z",{"jsonldValid":13,"jsonld":27},{"id":43,"slug":44,"title":45,"companyname":46,"companylogo":47,"companyTagline":48,"companyIndustry":49,"city":50,"country":50,"remote":13,"employmentType":51,"department":52,"content_html":53,"content_text":54,"years":19,"createdAt":55,"updatedAtISO":56,"postedAtISO":57,"hasSalary":13,"salaryMin":19,"salaryMax":19,"currency":58,"schema":59},"99df3bc6c802b712d67fb4f76c991ac04fb541aac92ca5099a0f04b33869ce79","commercial-business-development-mandarin-speaker-at-klaviyo-0d04ccb411","Commercial Business Development- Mandarin Speaker","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Singapore",[15],"Other","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Business Development Representative (BDR) \u003C/strong>\u003C/p>\n\u003Cp>At Klaviyo, our mission is to \u003Cstrong>help businesses own their growth\u003C/strong>. We empower creators, entrepreneurs, and e-commerce brands to build meaningful relationships with their customers through powerful data, automation, and marketing tools. As a Business Development Representative (BDR), you’ll be a key part of bringing that mission to life—introducing eCommerce brands to the Klaviyo platform, setting the foundation for long-term success.\u003C/p>\n\u003Cp>\u003Cstrong>BDRs\u003C/strong> take a proactive approach—researching and reaching out to brands who haven’t yet engaged with us. You’ll build a pipeline through cold outreach, strategic prospecting, and compelling messaging. This track requires \u003Cstrong>grit, creativity, and resilience\u003C/strong> to open doors and create new opportunities.\u003C/p>\n\u003Ch3>\u003Cstrong>How You’ll Make an Impact\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Generate qualified opportunities for the sales team(Account Executive’s) through a rigorous qualification approach\u003C/li>\n\u003Cli>Build prospective relationships with e-commerce brands and help them understand how Klaviyo can drive their growth.\u003C/li>\n\u003Cli>Learn to effectively identify buyer needs, position Klaviyo’s value, and route leads appropriately to Account Executives.\u003C/li>\n\u003Cli>Stay organized, focused, and consistent in your outreach across multiple channels—calls, emails, and social.\u003C/li>\n\u003Cli>Demonstrate \u003Cstrong>grit and resilience\u003C/strong> by staying positive and motivated, even in the face of rejection.\u003Cbr>Reflect Klaviyo’s core values of \u003Cstrong>accountability, effort, and winning as one\u003C/strong> in every interaction.\u003Cbr>Share insights, contribute to a supportive team culture, and help improve our processes as we scale.\u003C/li>\n\u003Cli>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Who You Are:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Driven by a strong desire to launch a career in tech sales, with ambitions to grow into roles like Account Executive.\u003C/li>\n\u003Cli>Possess \u003Cstrong>grit, resilience, and curiosity\u003C/strong>—you bounce back quickly and always want to learn more.\u003Cbr>Thrive in fast-paced, dynamic environments with high standards and clear goals.\u003C/li>\n\u003Cli>A strong communicator who’s confident over the phone, clear in writing, and thoughtful in your approach.\u003C/li>\n\u003Cli>Self-motivated, coachable, and energized by being part of a high-performing team.\u003C/li>\n\u003Cli>Fluency in English and \u003Cstrong>Mandarin/ Cantonese \u003C/strong>is required.\u003C/li>\n\u003Cli>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient\u003C/li>\n\u003Cli>Have valid authorization to work in Singapore \u003C/li>\n\u003C/ul>\n\n\u003Ch3>\u003Cstrong>Klaviyo in Singapore\u003C/strong>\u003C/h3>\n\u003Cp>We are starting small but have big plans for Klaviyo in Singapore. We began expanding into Singapore in 2025, building on the strong foundation established by our APAC presence. As we grow, we are focused on developing our go-to-market teams. As the team grows, we will continue to expand Klaviyo’s customer base in the region while building a fantastic working culture that reflects Klaviyo’s global values, alongside a strong local identity within our Singapore-based team. This is a unique opportunity to join us at an early stage and help shape the future of Klaviyo in Singapore.\u003C/p>\n\u003Cp>One of our values as a company is \u003Cem>Always Learning\u003C/em>, and that mindset is strongly felt in Singapore. People are eager to grow and develop, and Klaviyo provides a great platform to support that journey. As we are still relatively early in our expansion in Singapore, there is significant headroom to grow and develop within your role—we are looking for the leaders of the future.\u003C/p>\n\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\n\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\n\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Business Development Representative (BDR) \nAt Klaviyo, our mission is to help businesses own their growth. We empower creators, entrepreneurs, and e-commerce brands to build meaningful relationships with their customers through powerful data, automation, and marketing tools. As a Business Development Representative (BDR), you’ll be a key part of bringing that mission to life—introducing eCommerce brands to the Klaviyo platform, setting the foundation for long-term success.\nBDRs take a proactive approach—researching and reaching out to brands who haven’t yet engaged with us. You’ll build a pipeline through cold outreach, strategic prospecting, and compelling messaging. This track requires grit, creativity, and resilience to open doors and create new opportunities.\nHow You’ll Make an Impact\n\nGenerate qualified opportunities for the sales team(Account Executive’s) through a rigorous qualification approach\nBuild prospective relationships with e-commerce brands and help them understand how Klaviyo can drive their growth.\nLearn to effectively identify buyer needs, position Klaviyo’s value, and route leads appropriately to Account Executives.\nStay organized, focused, and consistent in your outreach across multiple channels—calls, emails, and social.\nDemonstrate grit and resilience by staying positive and motivated, even in the face of rejection.Reflect Klaviyo’s core values of accountability, effort, and winning as one in every interaction.Share insights, contribute to a supportive team culture, and help improve our processes as we scale.\nTransform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\n\nWho You Are:\n\nDriven by a strong desire to launch a career in tech sales, with ambitions to grow into roles like Account Executive.\nPossess grit, resilience, and curiosity—you bounce back quickly and always want to learn more.Thrive in fast-paced, dynamic environments with high standards and clear goals.\nA strong communicator who’s confident over the phone, clear in writing, and thoughtful in your approach.\nSelf-motivated, coachable, and energized by being part of a high-performing team.\nFluency in English and Mandarin/ Cantonese is required.\nYou’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient\nHave valid authorization to work in Singapore \n\n\nKlaviyo in Singapore\nWe are starting small but have big plans for Klaviyo in Singapore. We began expanding into Singapore in 2025, building on the strong foundation established by our APAC presence. As we grow, we are focused on developing our go-to-market teams. As the team grows, we will continue to expand Klaviyo’s customer base in the region while building a fantastic working culture that reflects Klaviyo’s global values, alongside a strong local identity within our Singapore-based team. This is a unique opportunity to join us at an early stage and help shape the future of Klaviyo in Singapore.\nOne of our values as a company is Always Learning, and that mindset is strongly felt in Singapore. People are eager to grow and develop, and Klaviyo provides a great platform to support that journey. As we are still relatively early in our expansion in Singapore, there is significant headroom to grow and develop within your role—we are looking for the leaders of the future.\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\nPlease see the independent bias audit report covering our use of Covey here\n#LI-HybridGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).",1774776334000,"2026-03-29 11:26:06","2026-03-26T14:07:32.000Z","SGD",{"jsonldValid":13,"jsonld":27},{"id":61,"slug":62,"title":63,"companyname":46,"companylogo":47,"companyTagline":48,"companyIndustry":49,"city":64,"country":65,"remote":13,"employmentType":66,"department":68,"content_html":69,"content_text":70,"years":19,"createdAt":55,"updatedAtISO":56,"postedAtISO":71,"hasSalary":13,"salaryMin":72,"salaryMax":73,"currency":74,"schema":75},"cd9a7a7745dcad28e2898c9b223ebfba9cefc8d8591ea20d54e7c345da51b3f6","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-187d046078","Content Marketing Lead, Campaigns, Demand Generation & Thought Leadership","Denver","Colombia",[67],"Contract","Marketing","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is looking for an experienced \u003Cstrong>Content Marketing Lead\u003C/strong> to own the strategy, development, production, and performance of global campaign, demand generation, and thought leadership content.\u003C/p>\n\u003Cp>This role sits at the intersection of storytelling, pipeline generation, and editorial operations. You’ll lead the creation of content that builds market trust, shapes perception, supports go-to-market priorities, and drives measurable business outcomes across segments and regions. You’ll partner closely with product marketing, PR, brand, sales, regional marketing, events, customer marketing, and external agencies to turn complex ideas into high-impact content programs that resonate globally.\u003C/p>\n\u003Cp>This person will own content from ideation through publication and measurement across formats including gated assets, research reports, one-pagers, landing pages, webinars, interactive experiences, articles, executive bylines, customer stories, video, and audio.\u003C/p>\n\u003Cp>A critical part of this role is helping Klaviyo modernize how content gets made. The ideal candidate has hands-on experience building or operating \u003Cstrong>AI-assisted editorial production systems\u003C/strong>, including \u003Cstrong>vibe coding workflows\u003C/strong> in tools like \u003Cstrong>Claude Code\u003C/strong> or \u003Cstrong>Claude CoWork\u003C/strong>, and can help improve the speed, consistency, and scalability of content production globally. Experience with \u003Cstrong>AirOps\u003C/strong> is a strong plus.\u003C/p>\n\u003Ch2> \u003C/h2>\n\u003Ch2>\u003Cstrong>How You'll Make a Difference\u003C/strong>\u003C/h2>\n\u003Ch3>\u003Cstrong>Own global campaign and thought leadership content strategy\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Develop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership.\u003C/li>\n\u003Cli>Build content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals.\u003C/li>\n\u003Cli>Identify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility.\u003C/li>\n\u003Cli>Translate complex product, market, and customer insights into clear, differentiated content for multiple audiences.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Lead content creation across the funnel\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Own the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio.\u003C/li>\n\u003Cli>Create content that supports the full buyer journey, from awareness and education through consideration and conversion.\u003C/li>\n\u003Cli>Repurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value.\u003C/li>\n\u003Cli>Ensure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Build scalable AI editorial production systems\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Design, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality.\u003C/li>\n\u003Cli>Bring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows.\u003C/li>\n\u003Cli>Partner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally.\u003C/li>\n\u003Cli>Help establish best practices for how AI is used in editorial production across teams, markets, and formats.\u003C/li>\n\u003Cli>Identify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Partner cross-functionally across the business\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Collaborate with PR to align thought leadership content with media strategy and executive visibility.\u003C/li>\n\u003Cli>Partner with product marketing, sales, events, and segment leads to support integrated campaigns and launches.\u003C/li>\n\u003Cli>Work with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets.\u003C/li>\n\u003Cli>Partner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Manage external production and global execution\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Manage agencies, freelancers, and contractors to deliver high-quality content on time.\u003C/li>\n\u003Cli>Give clear editorial direction, feedback, and quality control throughout the production process.\u003C/li>\n\u003Cli>Build scalable systems and working models that support consistent content execution across regions.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Measure performance and optimize\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Establish clear goals and reporting frameworks for campaign and thought leadership content.\u003C/li>\n\u003Cli>Track performance across lead generation, pipeline influence, engagement, brand impact, and earned attention.\u003C/li>\n\u003Cli>Use data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time.\u003C/li>\n\u003C/ul>\n\n\u003Ch2>\u003Cstrong>Who You Are\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments.\u003C/li>\n\u003Cli>Proven experience owning content strategy and execution across both brand-building and pipeline-driving programs.\u003C/li>\n\u003Cli>Strong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats.\u003C/li>\n\u003Cli>Experience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel.\u003C/li>\n\u003Cli>Strong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels.\u003C/li>\n\u003Cli>Experience working closely with senior leaders, cross-functional partners, and external contributors.\u003C/li>\n\u003Cli>Strong analytical skills and comfort using performance insights to refine content strategy.\u003C/li>\n\u003C/ul>\n\n\u003Ch2>\u003Cstrong>Critical technical and systems experience\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Demonstrated experience with AI editorial production systems and workflow design.\u003C/li>\n\u003Cli>Hands-on familiarity with vibe coding approaches to content operations and editorial automation.\u003C/li>\n\u003Cli>Experience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred.\u003C/li>\n\u003Cli>Experience with AirOps is a plus.\u003C/li>\n\u003Cli>Familiarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows.\u003C/li>\n\u003Cli>Comfort experimenting with new tools and turning successful experiments into repeatable team processes.\u003C/li>\n\u003C/ul>\u003Cbr>\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$112,000—$168,000 USD\u003C/p>\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Klaviyo is looking for an experienced Content Marketing Lead to own the strategy, development, production, and performance of global campaign, demand generation, and thought leadership content.\nThis role sits at the intersection of storytelling, pipeline generation, and editorial operations. You’ll lead the creation of content that builds market trust, shapes perception, supports go-to-market priorities, and drives measurable business outcomes across segments and regions. You’ll partner closely with product marketing, PR, brand, sales, regional marketing, events, customer marketing, and external agencies to turn complex ideas into high-impact content programs that resonate globally.\nThis person will own content from ideation through publication and measurement across formats including gated assets, research reports, one-pagers, landing pages, webinars, interactive experiences, articles, executive bylines, customer stories, video, and audio.\nA critical part of this role is helping Klaviyo modernize how content gets made. The ideal candidate has hands-on experience building or operating AI-assisted editorial production systems, including vibe coding workflows in tools like Claude Code or Claude CoWork, and can help improve the speed, consistency, and scalability of content production globally. Experience with AirOps is a strong plus.\n \nHow You'll Make a Difference\nOwn global campaign and thought leadership content strategy\n\nDevelop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership.\nBuild content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals.\nIdentify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility.\nTranslate complex product, market, and customer insights into clear, differentiated content for multiple audiences.\n\nLead content creation across the funnel\n\nOwn the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio.\nCreate content that supports the full buyer journey, from awareness and education through consideration and conversion.\nRepurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value.\nEnsure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency.\n\nBuild scalable AI editorial production systems\n\nDesign, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality.\nBring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows.\nPartner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally.\nHelp establish best practices for how AI is used in editorial production across teams, markets, and formats.\nIdentify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage.\n\nPartner cross-functionally across the business\n\nCollaborate with PR to align thought leadership content with media strategy and executive visibility.\nPartner with product marketing, sales, events, and segment leads to support integrated campaigns and launches.\nWork with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets.\nPartner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories.\n\nManage external production and global execution\n\nManage agencies, freelancers, and contractors to deliver high-quality content on time.\nGive clear editorial direction, feedback, and quality control throughout the production process.\nBuild scalable systems and working models that support consistent content execution across regions.\n\nMeasure performance and optimize\n\nEstablish clear goals and reporting frameworks for campaign and thought leadership content.\nTrack performance across lead generation, pipeline influence, engagement, brand impact, and earned attention.\nUse data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time.\n\n\nWho You Are\n\n8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments.\nProven experience owning content strategy and execution across both brand-building and pipeline-driving programs.\nStrong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats.\nExperience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel.\nStrong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels.\nExperience working closely with senior leaders, cross-functional partners, and external contributors.\nStrong analytical skills and comfort using performance insights to refine content strategy.\n\n\nCritical technical and systems experience\n\nDemonstrated experience with AI editorial production systems and workflow design.\nHands-on familiarity with vibe coding approaches to content operations and editorial automation.\nExperience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred.\nExperience with AirOps is a plus.\nFamiliarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows.\nComfort experimenting with new tools and turning successful experiments into repeatable team processes.\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$112,000—$168,000 USDGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-03-24T05:03:15.000Z",112000,168000,"COP",{"jsonldValid":13,"jsonld":27},{"id":77,"slug":78,"title":63,"companyname":46,"companylogo":47,"companyTagline":48,"companyIndustry":49,"city":79,"country":80,"remote":13,"employmentType":81,"department":68,"content_html":69,"content_text":70,"years":19,"createdAt":55,"updatedAtISO":56,"postedAtISO":71,"hasSalary":13,"salaryMin":72,"salaryMax":73,"currency":82,"schema":83},"0d9f6d5fc9d6efa64345a092aec32545cd86b0c76dfd51cf00666df5989f0eb2","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-299632e765","San Francisco","Canada",[67],"CAD",{"jsonldValid":13,"jsonld":27},{"id":85,"slug":86,"title":63,"companyname":46,"companylogo":47,"companyTagline":48,"companyIndustry":49,"city":87,"country":34,"remote":13,"employmentType":88,"department":68,"content_html":69,"content_text":70,"years":19,"createdAt":55,"updatedAtISO":56,"postedAtISO":71,"hasSalary":13,"salaryMin":72,"salaryMax":73,"currency":25,"schema":89},"c4bf0a81637e97bd0c2f6b5c38b094799c5262172e12bf43f5a964d3926c936f","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-3b18c77622","Boston",[67],{"jsonldValid":13,"jsonld":27},{"id":91,"slug":92,"title":93,"companyname":94,"companylogo":95,"companyIndustry":96,"city":97,"country":27,"remote":98,"employmentType":99,"department":68,"content_html":100,"content_text":101,"years":19,"createdAt":55,"updatedAtISO":56,"postedAtISO":102,"hasSalary":13,"salaryMin":103,"salaryMax":104,"currency":25,"schema":105},"0d77a069892de4d502a02bf0b7bc24816a35ead9b18e25345f3890bcd3861d49","growth-operations-manager-at-jellyvision-43ec3b3591","Growth Operations Manager","Jellyvision","https://logo.clearbit.com/jellyvision.com","Software Development","Remote",true,[15],"\u003Cp>\u003Cstrong>Growth Operations Manager \u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Who we are\u003C/strong>\u003C/p>\n\u003Cp>Jellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round.\u003C/p>\n\u003Cp>Our mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what’s next.\u003C/p>\n\u003Cp>The people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback and sweat the details because those details are what turn complicated problems into great experiences for real humans.\u003C/p>\n\u003Cp>We’re a human first company that trusts smart people to do great work. We value curiosity, kindness and willingness to try new things, learn fast and try again. You won’t just show up to do a job, you’ll help build what’s next, solve real problems and have some fun doing it. \u003C/p>\n\u003Cp>\u003Cstrong>What’s the role?\u003C/strong>\u003C/p>\n\u003Cp>This role owns the engine behind growth. As Growth Operations Manager, you’ll architect the systems, data infrastructure, reporting, and processes that power Jellyvision’s market demand engine.\u003C/p>\n\u003Cp>You will build a best-in-class growth operations function that enables ABM/ABX at scale, drives executive-level reporting, optimizes our tech stack, and ensures marketing is a disciplined revenue partner.\u003C/p>\n\u003Cp>\u003Cstrong>What you’ll do to be successful\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>1.) GTM Infrastructure & Tech Stack\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own and optimize the marketing technology ecosystem (CRM, marketing automation, intent, analytics tools)\u003C/li>\n\u003Cli>Architect clean integrations and scalable data flows\u003C/li>\n\u003Cli>Evaluate tools for ROI and eliminate unnecessary spend\u003C/li>\n\u003Cli>Ensure systems fully support ABM/ABX orchestration\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>2.) Reporting & Revenue Intelligence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own attribution models and pipeline reporting\u003C/li>\n\u003Cli>Build dashboards used by Marketing, Revenue, and Executive leadership\u003C/li>\n\u003Cli>Translate campaign performance into business impact\u003C/li>\n\u003Cli>Maintain data hygiene and lifecycle integrity\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>3.) Revenue Systems Alignment\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Partner with Sales Ops to ensure seamless CRM alignment\u003C/li>\n\u003Cli>Design lead routing, scoring, segmentation, and account prioritization logic\u003C/li>\n\u003Cli>Establish shared definitions across Marketing and Sales\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>4.) Operational Excellence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Establish marketing operating cadences and cross-functional workflows\u003C/li>\n\u003Cli>Improve campaign launch processes and accountability frameworks\u003C/li>\n\u003Cli>Bring rigor to forecasting, reporting, and performance analysis\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>\u003Cstrong>Overall, success will be measured by:\u003C/strong>\u003C/em>\u003C/p>\n\u003Cul>\n\u003Cli>Trusted, executive-ready reporting tied directly to bookings\u003C/li>\n\u003Cli>ABM campaigns fully supported by segmentation, scoring, and attribution infrastructure\u003C/li>\n\u003Cli>Reduced martech spend with improved performance\u003C/li>\n\u003Cli>Clean, scalable systems with minimal manual workarounds\u003C/li>\n\u003Cli>Marketing recognized as a disciplined revenue engine\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Experience & skills you’ll need\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years in Marketing Operations, Growth Operations, or Revenue Operations\u003C/li>\n\u003Cli>Deep experience with CRM and marketing automation platforms\u003C/li>\n\u003Cli>Strong understanding of ABM/ABX infrastructure and measurement\u003C/li>\n\u003Cli>Expertise in attribution and pipeline analytics\u003C/li>\n\u003Cli>Systems thinker who thrives in complexity\u003C/li>\n\u003Cli>Experience partnering cross-functionally with Sales Ops and Finance\u003C/li>\n\u003C/ul>\n\u003Cp>Bonus if you have:\u003C/p>\n\u003Cul>\n\u003Cli>Built or redesigned attribution models in B2B SaaS\u003C/li>\n\u003Cli>Optimized martech budgets and vendor portfolios\u003C/li>\n\u003Cli>Experience in multi-product or hybrid revenue models\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Core Competencies\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Communicates Effectively\u003C/li>\n\u003Cli>Cultivates Innovation\u003C/li>\n\u003Cli>Drives Results\u003C/li>\n\u003Cli>Leads with Trust\u003C/li>\n\u003Cli>Mission Focus\u003C/li>\n\u003Cli>Strategic Mindset\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>The Details \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Location\u003C/strong>: Remote \u003C/li>\n\u003Cli>\u003Cstrong>Starting Salary:\u003C/strong> $95,000 - $130,000 \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What Jellyvision will give \u003C/strong>\u003Cstrong>\u003Cem>you\u003C/em>\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Check out our benefits here!\u003C/strong>\u003C/p>\n\u003Cp>Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.\u003C/p>\n\u003Cp>Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, FL, GA, IL, IN, KY, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.\u003C/p>\n\u003Cp>\u003Cbr>\u003Cbr>\u003C/p>","Growth Operations Manager \nWho we are\nJellyvision is redefining how organizations experience benefits by bringing everything together in one modern, intelligent home. With ALEX Home, we combine our award-winning ALEX® decision support with a flexible benefits administration platform, giving employers and employees a simpler, smarter way to manage benefits year-round.\nOur mission is to help organizations reduce complexity, lighten administrative burden, and drive real employee understanding and utilization without forcing rip-and-replace decisions. We meet teams where they are today and give them a clear path to what’s next.\nThe people behind Jellyvision are creative problem solvers who care deeply about getting it right. We debate ideas, give real feedback and sweat the details because those details are what turn complicated problems into great experiences for real humans.\nWe’re a human first company that trusts smart people to do great work. We value curiosity, kindness and willingness to try new things, learn fast and try again. You won’t just show up to do a job, you’ll help build what’s next, solve real problems and have some fun doing it. \nWhat’s the role?\nThis role owns the engine behind growth. As Growth Operations Manager, you’ll architect the systems, data infrastructure, reporting, and processes that power Jellyvision’s market demand engine.\nYou will build a best-in-class growth operations function that enables ABM/ABX at scale, drives executive-level reporting, optimizes our tech stack, and ensures marketing is a disciplined revenue partner.\nWhat you’ll do to be successful\n1.) GTM Infrastructure & Tech Stack\n\nOwn and optimize the marketing technology ecosystem (CRM, marketing automation, intent, analytics tools)\nArchitect clean integrations and scalable data flows\nEvaluate tools for ROI and eliminate unnecessary spend\nEnsure systems fully support ABM/ABX orchestration\n\n2.) Reporting & Revenue Intelligence\n\nOwn attribution models and pipeline reporting\nBuild dashboards used by Marketing, Revenue, and Executive leadership\nTranslate campaign performance into business impact\nMaintain data hygiene and lifecycle integrity\n\n3.) Revenue Systems Alignment\n\nPartner with Sales Ops to ensure seamless CRM alignment\nDesign lead routing, scoring, segmentation, and account prioritization logic\nEstablish shared definitions across Marketing and Sales\n\n4.) Operational Excellence\n\nEstablish marketing operating cadences and cross-functional workflows\nImprove campaign launch processes and accountability frameworks\nBring rigor to forecasting, reporting, and performance analysis\n\nOverall, success will be measured by:\n\nTrusted, executive-ready reporting tied directly to bookings\nABM campaigns fully supported by segmentation, scoring, and attribution infrastructure\nReduced martech spend with improved performance\nClean, scalable systems with minimal manual workarounds\nMarketing recognized as a disciplined revenue engine\n\nExperience & skills you’ll need\n\n5+ years in Marketing Operations, Growth Operations, or Revenue Operations\nDeep experience with CRM and marketing automation platforms\nStrong understanding of ABM/ABX infrastructure and measurement\nExpertise in attribution and pipeline analytics\nSystems thinker who thrives in complexity\nExperience partnering cross-functionally with Sales Ops and Finance\n\nBonus if you have:\n\nBuilt or redesigned attribution models in B2B SaaS\nOptimized martech budgets and vendor portfolios\nExperience in multi-product or hybrid revenue models\n\nCore Competencies\n\nCommunicates Effectively\nCultivates Innovation\nDrives Results\nLeads with Trust\nMission Focus\nStrategic Mindset\n\nThe Details \n\nLocation: Remote \nStarting Salary: $95,000 - $130,000 \n\nWhat Jellyvision will give you\nCheck out our benefits here!\nJellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.\nAlthough we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, FL, GA, IL, IN, KY, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.","2026-03-27T15:50:48.000Z",95000,130000,{"jsonldValid":13,"jsonld":27},1776042995321]