[{"data":1,"prerenderedAt":111},["ShallowReactive",2],{"$fREHHm6zKFlmFrHnjs2fUf4MYjUgGfdxd2zNITYsyQWE":3,"$fzAJrKFraa4lR2vWuEWvSB8zyL9mZQMHysDhU0wgUToA":28},{"job":4},{"id":5,"applyToken":6,"slug":7,"title":8,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":16,"department":18,"content_html":19,"content_text":20,"years":21,"createdAt":22,"updatedAtISO":23,"postedAtISO":24,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":26},"db3e37602592c5305f47353456ff3e159614b74a8732783741faedfd5db40b22","6b5a1aaef82e85e9819ff35cf2468a3a8f18ec5eea8634acd8b293e80082c7e2","senior-machine-learning-engineer-at-iterable-91848a6d2b","AI Engineer - Nova Agents","Iterable","https://cdn.jobboardwise.com/logo/iterable.com","Iterable is the top-rated AI-Powered Customer Communication Platform","Software Development","Hybrid - Lisbon","Portugal",false,[17],"Contract","Engineering","\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>We are looking for an \u003Cstrong>AI Engineer\u003C/strong> to build the core ML foundations that power Nova’s agentic experiences. This role focuses on applied Machine Learning in production environments: retrieval systems, evaluation frameworks, and model integration layers that make AI features reliable, scalable, and repeatable. You will design and implement the underlying components that support rich, intelligent interactions in the Iterable platform.\u003C/p>\n\u003Cp>You will work closely with backend, frontend, and product teams to shape how Machine Learning is introduced and maintained across the company. The work blends hands-on engineering with system design, and is ideal for someone who can drive complex efforts independently, make practical architectural decisions, and collaborate in a fast-moving, cross-functional product environment.\u003C/p>\n\u003Ch3>Position Details:\u003C/h3>\n\u003Cul>\n\u003Cli>Design and build Machine Learning platform components that support agentic systems, including retrieval pipelines, indexing strategies, and model integration layers.\u003C/li>\n\u003Cli>Introduce and operationalize RAG use cases, from data sourcing and embedding generation to runtime retrieval patterns.\u003C/li>\n\u003Cli>Develop generalized evaluation frameworks for LLM- and agent-based features, including offline metrics, golden datasets, and continuous monitoring.\u003C/li>\n\u003Cli>Implement abstractions, tooling, and reusable patterns that enable other teams to build ML- and LLM-powered experiences efficiently.\u003C/li>\n\u003Cli>Partner with backend engineers to productionize ML features with strong reliability, observability, and performance characteristics.\u003C/li>\n\u003Cli>Prototype applied ML solutions to validate feasibility before investing in full builds.\u003C/li>\n\u003Cli>Ensure secure, robust handling of data used in ML workflows and retrieval operations.\u003C/li>\n\u003Cli>Collaborate with product, design, and engineering to align ML system design with user experience and product goals.\u003C/li>\n\u003Cli>Contribute to iterative improvements of the Nova agent framework, including workflows built with Mastra and TypeScript.\u003Cbr>\u003Cbr>\u003C/li>\n\u003C/ul>\n\u003Ch3>The Ideal Candidate Will Be/Have:\u003C/h3>\n\u003Cul>\n\u003Cli>5+ years of experience as a Machine Learning Engineer or similar role focused on production systems.\u003C/li>\n\u003Cli>Strong engineering skills with Python or TypeScript, including experience building ML workflows in frameworks like Mastra or comparable agent/LLM toolkits.\u003C/li>\n\u003Cli>Experience with retrieval systems, vector databases, search technologies, or RAG architectures.\u003C/li>\n\u003Cli>Prior work integrating ML or LLM-powered features into production applications.\u003C/li>\n\u003Cli>Understanding of ML evaluation techniques, experimentation design, and failure analysis.\u003C/li>\n\u003Cli>Ability to lead complex projects, make practical trade-offs, and work independently in areas of ambiguity.\u003C/li>\n\u003Cli>Strong communication and collaboration skills in a distributed environment.\u003C/li>\n\u003C/ul>\n\u003Ch3>Bonus Points:\u003C/h3>\n\u003Cul>\n\u003Cli>Experience building ML or LLM platforms, tooling, or developer-facing frameworks.\u003C/li>\n\u003Cli>Prior work with embeddings, search–ranking systems, or advanced RAG architectures.\u003C/li>\n\u003Cli>Familiarity with event-driven systems or streaming architectures.\u003C/li>\n\u003Cli>Experience with model observability, performance monitoring, or proactive regression detection.\u003C/li>\n\u003Cli>Background in personalization, recommendations, or applied NLP.\u003C/li>\n\u003Cli>Experience working in remote-first engineering teams.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What we offer \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>The base salary range for this position in Lisbon, Portugal, is €66,500 – €88,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined based on your experience, qualifications, and performance throughout the selection process, while also ensuring alignment with our internal equity principles.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! We are looking for an AI Engineer to build the core ML foundations that power Nova’s agentic experiences. This role focuses on applied Machine Learning in production environments: retrieval systems, evaluation frameworks, and model integration layers that make AI features reliable, scalable, and repeatable. You will design and implement the underlying components that support rich, intelligent interactions in the Iterable platform. You will work closely with backend, frontend, and product teams to shape how Machine Learning is introduced and maintained across the company. The work blends hands-on engineering with system design, and is ideal for someone who can drive complex efforts independently, make practical architectural decisions, and collaborate in a fast-moving, cross-functional product environment. Position Details: Design and build Machine Learning platform components that support agentic systems, including retrieval pipelines, indexing strategies, and model integration layers. Introduce and operationalize RAG use cases, from data sourcing and embedding generation to runtime retrieval patterns. Develop generalized evaluation frameworks for LLM- and agent-based features, including offline metrics, golden datasets, and continuous monitoring. Implement abstractions, tooling, and reusable patterns that enable other teams to build ML- and LLM-powered experiences efficiently. Partner with backend engineers to productionize ML features with strong reliability, observability, and performance characteristics. Prototype applied ML solutions to validate feasibility before investing in full builds. Ensure secure, robust handling of data used in ML workflows and retrieval operations. Collaborate with product, design, and engineering to align ML system design with user experience and product goals. Contribute to iterative improvements of the Nova agent framework, including workflows built with Mastra and TypeScript. The Ideal Candidate Will Be/Have: 5+ years of experience as a Machine Learning Engineer or similar role focused on production systems. Strong engineering skills with Python or TypeScript, including experience building ML workflows in frameworks like Mastra or comparable agent/LLM toolkits. Experience with retrieval systems, vector databases, search technologies, or RAG architectures. Prior work integrating ML or LLM-powered features into production applications. Understanding of ML evaluation techniques, experimentation design, and failure analysis. Ability to lead complex projects, make practical trade-offs, and work independently in areas of ambiguity. Strong communication and collaboration skills in a distributed environment. Bonus Points: Experience building ML or LLM platforms, tooling, or developer-facing frameworks. Prior work with embeddings, search–ranking systems, or advanced RAG architectures. Familiarity with event-driven systems or streaming architectures. Experience with model observability, performance monitoring, or proactive regression detection. Background in personalization, recommendations, or applied NLP. Experience working in remote-first engineering teams. What we offer Competitive salaries & meaningful equity Private Medical Insurance Life/Risk Assurance Meal Allowance: 8.55€ per day Community Days (days for us to give back to the community) Paid Annual Leave (22 days) Global Lifestyle Reimbursement Account Paid Sabbatical Complete laptop workstation The base salary range for this position in Lisbon, Portugal, is €66,500 – €88,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined based on your experience, qualifications, and performance throughout the selection process, while also ensuring alignment with our internal equity principles. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",0,1785518751000,"2026-09-25 22:40:02","2026-07-30T14:32:45.000Z","EUR",{"jsonldValid":15,"jsonld":27},"",{"jobs":29},[30,42,59,71,84,98],{"id":31,"applyToken":32,"slug":33,"title":34,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":35,"department":18,"content_html":36,"content_text":37,"years":21,"createdAt":38,"updatedAtISO":39,"postedAtISO":40,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":41},"be771ac9f0e22d1b466f15d3a05d4bbc8d6122b00871a2eb9454547b3ae8f862","119f0912da91df6a5b9beaedbd89fa58f0891c2b274201864a299cf0e47ac168","staff-data-engineer-at-iterable-b53cca92e3","Staff Data Engineer",[17],"\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>As a \u003Cstrong>Staff Data Engineer\u003C/strong> at Iterable, you'll build reliable data pipelines and platform capabilities that power customer-facing data movement, analytics data products, and machine learning foundations.\u003C/p>\n\u003Cp>You will lead large-scope or high-impact projects, drive technical decisions through ambiguity, and collaborate across engineering, product, infrastructure, and data science to deliver scalable, observable systems.\u003C/p>\n\u003Cp>You will help evolve our ingestion, activation, analytics, and ML data workflows while improving reliability, data quality, operational visibility, and long-term maintainability across the platform.\u003C/p>\n\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the architecture and end-to-end delivery of critical workflows in our next-generation data ingestion and activation platform, including source connectors, staging and transformation workflows, diffing and incremental sync logic, and integrations with Iterable bulk APIs.\u003C/li>\n\u003Cli>Define and apply high-availability, fault-tolerance, and recovery patterns for data-intensive systems, including graceful degradation, retries, replayability, backfills, idempotency, and durable workflow execution.\u003C/li>\n\u003Cli>Lead the design of Snowflake-based data pipelines and data-sharing workflows that improve freshness, correctness, scalability, and operability for analytics products and customer-facing data delivery.\u003C/li>\n\u003Cli>Establish technical standards for schema evolution, data quality, observability, testing, and lifecycle management so data systems are easier to extend, debug, and support at scale.\u003C/li>\n\u003Cli>Partner with data science and machine learning engineers to architect robust data infrastructure behind feature generation, feature serving, model inputs, and experimentation workflows.\u003C/li>\n\u003Cli>Drive technical tradeoffs across batch and streaming patterns, raw-to-curated data modeling, latency, performance, cost, availability, and maintainability as systems scale.\u003C/li>\n\u003Cli>Collaborate with cross-functional partners across product, frontend, platform, SRE, and customer-facing teams to define interfaces, resolve complex production issues, and align solutions with broader platform direction.\u003C/li>\n\u003Cli>Identify architectural gaps and operational risks early, and turn them into concrete roadmaps, design proposals, and execution plans.\u003C/li>\n\u003Cli>Create reusable abstractions, platform capabilities, and engineering patterns that raise the leverage of the broader team beyond immediately owned systems.\u003C/li>\n\u003Cli>Provide technical leadership through design reviews, implementation guidance, incident reviews, and mentorship for senior and mid-level engineers.\u003C/li>\n\u003Cli>Influence roadmap and prioritization discussions by connecting platform investments to reliability, scalability, and long-term engineering efficiency.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>8+ years of relevant experience in data engineering, software engineering, or adjacent platform and infrastructure roles.\u003C/li>\n\u003Cli>Deep experience designing and operating production data pipelines, ETL/ELT systems, or data platforms at scale.\u003C/li>\n\u003Cli>Strong proficiency in Python and SQL, plus familiarity with at least one additional programming language such as Scala or Java.\u003C/li>\n\u003Cli>Experience with modern data tooling and cloud platforms such as Snowflake, S3, Databricks, Postgres, Redis, or similar systems.\u003C/li>\n\u003Cli>Strong experience with orchestration and workflow concepts, and with designing batch and/or streaming data systems.\u003C/li>\n\u003Cli>Deep understanding of data modeling, schema evolution, incremental processing, testing, observability, and operational excellence for reliable data products.\u003C/li>\n\u003Cli>A track record of owning ambiguous, high-impact technical initiatives from problem definition through adoption and operational maturity.\u003C/li>\n\u003Cli>Experience designing for high availability, resilience, and recovery in systems with strict reliability or customer delivery expectations.\u003C/li>\n\u003Cli>Experience influencing technical direction across teams and building alignment without direct authority.\u003C/li>\n\u003Cli>Desire to work in a highly remote/distributed but collaborative environment.\u003C/li>\n\u003Cli>Willingness to participate in operational support or on-call as needed.\u003C/li>\n\u003Cli>Fluency in English (verbal and written).\u003C/li>\n\u003Cli>Legally authorized to work in the EU.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Technology Stack:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Programming Languages: Python, SQL, Scala and/or Java\u003C/li>\n\u003Cli>Data Platforms & Databases: Snowflake, Databricks, S3, Postgres, Redis\u003C/li>\n\u003Cli>Infrastructure: AWS, Kafka, Pulsar\u003C/li>\n\u003Cli>Other Relevant Technologies: Spark, Terraform, Docker / Kubernetes, ETL/ELT orchestration\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Designing highly available, fault-tolerant data platforms\u003C/li>\n\u003Cli>Disaster recovery, replay, idempotency, and backfill patterns\u003C/li>\n\u003Cli>Multi-tenant or enterprise-scale data delivery\u003C/li>\n\u003Cli>Platform standardization and reusable framework design\u003C/li>\n\u003Cli>Leading architecture across multiple teams\u003C/li>\n\u003Cli>Operational excellence for business-critical workflows\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>The base salary range for this position in Lisbon, Portugal, is €82,500 – €108,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined by your experience, qualifications, and performance throughout the selection process, while ensuring alignment with our internal equity principles.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As a Staff Data Engineer at Iterable, you'll build reliable data pipelines and platform capabilities that power customer-facing data movement, analytics data products, and machine learning foundations. You will lead large-scope or high-impact projects, drive technical decisions through ambiguity, and collaborate across engineering, product, infrastructure, and data science to deliver scalable, observable systems. You will help evolve our ingestion, activation, analytics, and ML data workflows while improving reliability, data quality, operational visibility, and long-term maintainability across the platform. How you will make a difference: Own the architecture and end-to-end delivery of critical workflows in our next-generation data ingestion and activation platform, including source connectors, staging and transformation workflows, diffing and incremental sync logic, and integrations with Iterable bulk APIs. Define and apply high-availability, fault-tolerance, and recovery patterns for data-intensive systems, including graceful degradation, retries, replayability, backfills, idempotency, and durable workflow execution. Lead the design of Snowflake-based data pipelines and data-sharing workflows that improve freshness, correctness, scalability, and operability for analytics products and customer-facing data delivery. Establish technical standards for schema evolution, data quality, observability, testing, and lifecycle management so data systems are easier to extend, debug, and support at scale. Partner with data science and machine learning engineers to architect robust data infrastructure behind feature generation, feature serving, model inputs, and experimentation workflows. Drive technical tradeoffs across batch and streaming patterns, raw-to-curated data modeling, latency, performance, cost, availability, and maintainability as systems scale. Collaborate with cross-functional partners across product, frontend, platform, SRE, and customer-facing teams to define interfaces, resolve complex production issues, and align solutions with broader platform direction. Identify architectural gaps and operational risks early, and turn them into concrete roadmaps, design proposals, and execution plans. Create reusable abstractions, platform capabilities, and engineering patterns that raise the leverage of the broader team beyond immediately owned systems. Provide technical leadership through design reviews, implementation guidance, incident reviews, and mentorship for senior and mid-level engineers. Influence roadmap and prioritization discussions by connecting platform investments to reliability, scalability, and long-term engineering efficiency. We are looking for people who have: 8+ years of relevant experience in data engineering, software engineering, or adjacent platform and infrastructure roles. Deep experience designing and operating production data pipelines, ETL/ELT systems, or data platforms at scale. Strong proficiency in Python and SQL, plus familiarity with at least one additional programming language such as Scala or Java. Experience with modern data tooling and cloud platforms such as Snowflake, S3, Databricks, Postgres, Redis, or similar systems. Strong experience with orchestration and workflow concepts, and with designing batch and/or streaming data systems. Deep understanding of data modeling, schema evolution, incremental processing, testing, observability, and operational excellence for reliable data products. A track record of owning ambiguous, high-impact technical initiatives from problem definition through adoption and operational maturity. Experience designing for high availability, resilience, and recovery in systems with strict reliability or customer delivery expectations. Experience influencing technical direction across teams and building alignment without direct authority. Desire to work in a highly remote/distributed but collaborative environment. Willingness to participate in operational support or on-call as needed. Fluency in English (verbal and written). Legally authorized to work in the EU. Our Technology Stack: Programming Languages: Python, SQL, Scala and/or Java Data Platforms & Databases: Snowflake, Databricks, S3, Postgres, Redis Infrastructure: AWS, Kafka, Pulsar Other Relevant Technologies: Spark, Terraform, Docker / Kubernetes, ETL/ELT orchestration Bonus Points Designing highly available, fault-tolerant data platforms Disaster recovery, replay, idempotency, and backfill patterns Multi-tenant or enterprise-scale data delivery Platform standardization and reusable framework design Leading architecture across multiple teams Operational excellence for business-critical workflows What we offer Competitive salaries & meaningful equity Private Medical Insurance Life/Risk Assurance Meal Allowance: 8.55€ per day Community Days (days for us to give back to the community) Paid Annual Leave (22 days) Global Lifestyle Reimbursement Account Paid Sabbatical Complete laptop workstation The base salary range for this position in Lisbon, Portugal, is €82,500 – €108,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined by your experience, qualifications, and performance throughout the selection process, while ensuring alignment with our internal equity principles. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1790215638000,"2026-09-24 04:10:34","2026-09-23T11:12:08-04:00",{"jsonldValid":15,"jsonld":27},{"id":43,"applyToken":44,"slug":45,"title":46,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":47,"country":48,"remote":49,"employmentType":50,"department":51,"content_html":52,"content_text":53,"years":21,"createdAt":54,"updatedAtISO":55,"postedAtISO":56,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":57,"schema":58},"5635e14242e4fa791be08475188b3a4ec1fa73901372b2f7aa7e2bef09bb1cd3","b5c7187c662c981ecd94fe81b5df1b5dd730c1d2f515c9cfe78641ca5aba00d2","senior-director-security-engineering-at-iterable-e2d63c2a48","Senior Director, Security Engineering","Atlanta","Georgia",true,[17],"Other","\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you’ll make a difference:\u003C/strong>\u003C/p>\n\u003Cp>Customers trust Iterable with sensitive information. Security Engineering protects that trust by partnering across the company to build secure products, infrastructure, and systems. We embed security architecture into how Engineering develops and launches features, using automation to scale protection, resilience, and assurance.\u003C/p>\n\u003Cp>Reporting to the CISO, the Senior Director, Security Engineering owns the strategy, organization, and execution of Iterable’s technical security portfolio, including Product Security, Platform Security, Application Security, Detection and Response, vulnerability management, automation, and incident readiness.\u003C/p>\n\u003Cp>This leader will help build an AI-forward Security organization by using AI to improve security technology, team leverage, decision-making, and operational scale. The role requires strong organizational leadership: creating focus, setting clear priorities, establishing accountability, and turning strong talent into predictable delivery.\u003C/p>\n\u003Ch3>What You’ll Do\u003C/h3>\n\u003Cul>\n\u003Cli>Define and execute a multi-year Security Engineering strategy aligned to business priorities, customer trust, and risk appetite.\u003C/li>\n\u003Cli>Set a focused portfolio of priorities with clear owners, sequencing, milestones, and measurable outcomes.\u003C/li>\n\u003Cli>Lead and develop managers and senior technical leaders across multiple security functions.\u003C/li>\n\u003Cli>Establish operating mechanisms that improve accountability, execution visibility, and delivery predictability.\u003C/li>\n\u003Cli>Address missed commitments, unresolved blockers, and priority conflicts directly.\u003C/li>\n\u003Cli>Build an AI-forward roadmap for security engineering, automation, operations, and decision support.\u003C/li>\n\u003Cli>Mature application security, cloud and platform security, detection and response, vulnerability management, and incident readiness.\u003C/li>\n\u003Cli>Lead post-incident improvement and resilience programs that address systemic risk.\u003C/li>\n\u003Cli>Partner with Engineering, Product, IT, GRC, Legal, Finance, and Customer-facing teams to enable secure business outcomes.\u003C/li>\n\u003Cli>Own organizational planning, budget, vendor strategy, headcount planning, and investment tradeoffs.\u003C/li>\n\u003Cli>Advise executives and Board partners on security posture, material risks, priorities, and investments.\u003C/li>\n\u003C/ul>\n\u003Ch3>What We’re Looking For\u003C/h3>\n\u003Cul>\n\u003Cli>12+ years of experience in security engineering or a related technical security discipline.\u003C/li>\n\u003Cli>7+ years leading security organizations, including managers and senior technical leaders.\u003C/li>\n\u003Cli>Experience setting strategy and delivering outcomes across multiple security functions.\u003C/li>\n\u003Cli>Strong technical grounding in application security, cloud security, detection and response, automation, and vulnerability management.\u003C/li>\n\u003Cli>Experience leading complex incidents, post-incident remediation, and resilience improvements.\u003C/li>\n\u003Cli>Experience managing budgets, vendors, organizational design, and strategic investments.\u003C/li>\n\u003Cli>A track record of developing talent, creating focus, addressing missed delivery, and leading through ambiguity and change.\u003C/li>\n\u003Cli>Exceptional executive communication, judgment, influence, and written communication skills.\u003C/li>\n\u003C/ul>\n\u003Ch3>Success in the First 12 Months\u003C/h3>\n\u003Cul>\n\u003Cli>Establish a clear strategy, operating model, roadmap, and measurement framework.\u003C/li>\n\u003Cli>Align security functions around a focused set of business and risk priorities.\u003C/li>\n\u003Cli>Launch an AI-forward security roadmap that improves leverage and automation.\u003C/li>\n\u003Cli>Improve accountability, delivery predictability, and visibility into portfolio execution.\u003C/li>\n\u003Cli>Strengthen leadership capacity through manager development and succession planning.\u003C/li>\n\u003C/ul>\n\u003Ch3>Iterable Values\u003C/h3>\n\u003Cp>Model Iterable’s current values while building a high-performing organization that delivers meaningful security outcomes:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Run As One:\u003C/strong> Anchor work in shared company outcomes, clarify the end state, and commit to decisions.\u003C/li>\n\u003Cli>\u003Cstrong>Be An Owner:\u003C/strong> Own outcomes, address problems directly, and use company resources wisely.\u003C/li>\n\u003Cli>\u003Cstrong>Transparency:\u003C/strong> Share early, communicate clearly, own mistakes, and challenge directly with empathy.\u003C/li>\n\u003Cli>\u003Cstrong>Growth Mindset:\u003C/strong> Challenge the status quo, learn quickly, and continuously raise the bar.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance\u003C/li>\n\u003Cli>Monthly Professional Development allowance\u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $220,000 - $300,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you’ll make a difference: Customers trust Iterable with sensitive information. Security Engineering protects that trust by partnering across the company to build secure products, infrastructure, and systems. We embed security architecture into how Engineering develops and launches features, using automation to scale protection, resilience, and assurance. Reporting to the CISO, the Senior Director, Security Engineering owns the strategy, organization, and execution of Iterable’s technical security portfolio, including Product Security, Platform Security, Application Security, Detection and Response, vulnerability management, automation, and incident readiness. This leader will help build an AI-forward Security organization by using AI to improve security technology, team leverage, decision-making, and operational scale. The role requires strong organizational leadership: creating focus, setting clear priorities, establishing accountability, and turning strong talent into predictable delivery. What You’ll Do Define and execute a multi-year Security Engineering strategy aligned to business priorities, customer trust, and risk appetite. Set a focused portfolio of priorities with clear owners, sequencing, milestones, and measurable outcomes. Lead and develop managers and senior technical leaders across multiple security functions. Establish operating mechanisms that improve accountability, execution visibility, and delivery predictability. Address missed commitments, unresolved blockers, and priority conflicts directly. Build an AI-forward roadmap for security engineering, automation, operations, and decision support. Mature application security, cloud and platform security, detection and response, vulnerability management, and incident readiness. Lead post-incident improvement and resilience programs that address systemic risk. Partner with Engineering, Product, IT, GRC, Legal, Finance, and Customer-facing teams to enable secure business outcomes. Own organizational planning, budget, vendor strategy, headcount planning, and investment tradeoffs. Advise executives and Board partners on security posture, material risks, priorities, and investments. What We’re Looking For 12+ years of experience in security engineering or a related technical security discipline. 7+ years leading security organizations, including managers and senior technical leaders. Experience setting strategy and delivering outcomes across multiple security functions. Strong technical grounding in application security, cloud security, detection and response, automation, and vulnerability management. Experience leading complex incidents, post-incident remediation, and resilience improvements. Experience managing budgets, vendors, organizational design, and strategic investments. A track record of developing talent, creating focus, addressing missed delivery, and leading through ambiguity and change. Exceptional executive communication, judgment, influence, and written communication skills. Success in the First 12 Months Establish a clear strategy, operating model, roadmap, and measurement framework. Align security functions around a focused set of business and risk priorities. Launch an AI-forward security roadmap that improves leverage and automation. Improve accountability, delivery predictability, and visibility into portfolio execution. Strengthen leadership capacity through manager development and succession planning. Iterable Values Model Iterable’s current values while building a high-performing organization that delivers meaningful security outcomes: Run As One: Anchor work in shared company outcomes, clarify the end state, and commit to decisions. Be An Owner: Own outcomes, address problems directly, and use company resources wisely. Transparency: Share early, communicate clearly, own mistakes, and challenge directly with empathy. Growth Mindset: Challenge the status quo, learn quickly, and continuously raise the bar. Perks & Benefits: Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $220,000 - $300,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1790042955000,"2026-09-22 04:13:50","2026-09-21T10:27:07-04:00","USD",{"jsonldValid":15,"jsonld":27},{"id":60,"applyToken":61,"slug":62,"title":63,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":13,"country":14,"remote":15,"employmentType":64,"department":18,"content_html":65,"content_text":66,"years":21,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":25,"schema":70},"31b3a7b465e13fd1b4cedcf71c069c8fc6457592e62433b7e8bcf796a14042b6","326e0f20ee8ef18cbe862fd7baa8df885e0bbc1f22565743a9f8d3ac867264c2","software-engineer-at-iterable-cfa64c3754","Software Engineer",[17],"\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>As a \u003Cstrong>Software Engineer I\u003C/strong> at Iterable, you'll play a key role in shaping the future of customer engagement. You'll take on increasingly complex tasks, using company best practices to guide your work. You’ll collaborate with your team to deliver innovative solutions, while proactively seeking feedback and identifying potential challenges.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Complete assigned tasks that are comprehensive and thought out\u003C/li>\n\u003Cli>Proactively collaborate with team members to find the best solutions\u003C/li>\n\u003Cli>Form opinions while seeking input from a diverse group of team members on how to solve a problem\u003C/li>\n\u003Cli>Recommend solutions to enhance existing processes and understand resources available to overcome unforeseen issues\u003C/li>\n\u003Cli>Learn to proactively anticipate small roadblocks to accomplishing tasks and use knowledge of business unit processes to navigate\u003C/li>\n\u003Cli>Learn to manage expectations and accurately gauge effort needed to accomplish objectives\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>1-3 years of relevant software development experience.\u003C/li>\n\u003Cli>Familiarity with building scalable web applications.\u003C/li>\n\u003Cli>Proficiency in at least one modern programming language (ideally Scala and/or Java)\u003C/li>\n\u003Cli>Exposure to Elasticsearch and/or other relevant technologies like Postgres.\u003C/li>\n\u003Cli>Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver,  New York and Lisbon but the vast majority of Engineering has chosen to work remotely)\u003C/li>\n\u003Cli>Willingness to take on-call responsibilities.\u003C/li>\n\u003Cli>Fluency in English (verbal and written).\u003C/li>\n\u003Cli>Legally authorized to work in the EU.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Technology Stack:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Programming Language: Scala\u003C/li>\n\u003Cli>Databases: Elasticsearch, Postgres, Redis, CRDB\u003C/li>\n\u003Cli>Infrastructure: Pulsar, Kafka, AWS\u003C/li>\n\u003Cli>Other Relevant Technologies: Docker / Kubernetes, React\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with End-to-End, Integration, and Performance testing\u003C/li>\n\u003Cli>Exposure to enterprise systems\u003C/li>\n\u003Cli>Worked in a company with a strong US presence\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical after 4 years at Iterable\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cem>The base salary range for this position in Lisbon, Portugal, is €43,000 – €54,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined by your experience, qualifications, and performance throughout the selection process, while ensuring alignment with our internal equity principles.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: As a Software Engineer I at Iterable, you'll play a key role in shaping the future of customer engagement. You'll take on increasingly complex tasks, using company best practices to guide your work. You’ll collaborate with your team to deliver innovative solutions, while proactively seeking feedback and identifying potential challenges. How you will make a difference: Complete assigned tasks that are comprehensive and thought out Proactively collaborate with team members to find the best solutions Form opinions while seeking input from a diverse group of team members on how to solve a problem Recommend solutions to enhance existing processes and understand resources available to overcome unforeseen issues Learn to proactively anticipate small roadblocks to accomplishing tasks and use knowledge of business unit processes to navigate Learn to manage expectations and accurately gauge effort needed to accomplish objectives We are looking for people who have: 1-3 years of relevant software development experience. Familiarity with building scalable web applications. Proficiency in at least one modern programming language (ideally Scala and/or Java) Exposure to Elasticsearch and/or other relevant technologies like Postgres. Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, New York and Lisbon but the vast majority of Engineering has chosen to work remotely) Willingness to take on-call responsibilities. Fluency in English (verbal and written). Legally authorized to work in the EU. Our Technology Stack: Programming Language: Scala Databases: Elasticsearch, Postgres, Redis, CRDB Infrastructure: Pulsar, Kafka, AWS Other Relevant Technologies: Docker / Kubernetes, React Bonus Points Experience with End-to-End, Integration, and Performance testing Exposure to enterprise systems Worked in a company with a strong US presence What we offer Competitive salaries & meaningful equity Private Medical Insurance Life/Risk Assurance Meal Allowance: 8.55€ per day Community Days (days for us to give back to the community) Paid Annual Leave (22 days) Global Lifestyle Reimbursement Account Paid Sabbatical after 4 years at Iterable Complete laptop workstation The base salary range for this position in Lisbon, Portugal, is €43,000 – €54,000 per year (gross). This range is provided in anticipation of the requirements of the EU Pay Transparency Directive (2023/970), which EU member states are implementing into national law, and reflects the expected compensation at the start of employment for this role.The final offer will be determined by your experience, qualifications, and performance throughout the selection process, while ensuring alignment with our internal equity principles. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1789591153000,"2026-09-16 22:45:17","2026-09-16T16:57:56-04:00",{"jsonldValid":15,"jsonld":27},{"id":72,"applyToken":73,"slug":74,"title":75,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":47,"country":48,"remote":15,"employmentType":76,"department":77,"content_html":78,"content_text":79,"years":21,"createdAt":80,"updatedAtISO":81,"postedAtISO":82,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":57,"schema":83},"9ac07be0a0c878bfa97f33b3fcba59821b99569754a6f29416a234b1af538cff","3b98794a397e041980d3e58291753cd9f06d6312a40a868ec240be8a5722a1db","principal-product-marketing-manager-ai-innovation-at-iterable-b73a3660fb","Principal Product Marketing Manager - AI Innovation",[17],"Data","\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>The Role:\u003C/h3>\n\u003Cp>As Principal PMM, you'll own the overarching AI and Orchestration Innovation narrative for Iterable, connecting individual capabilities into a single, compelling point of view on where AI-driven customer engagement is headed and why Iterable wins.\u003C/p>\n\u003Cp>You'll drive Iterable's Tier 1 launches, our flagship releases that establish category leadership, earn analyst and press attention, and give the go-to-market org a unifying story to sell against. Key Responsibilities\u003C/p>\n\u003Cp>Own the AI Narrative\u003C/p>\n\u003Cul>\n\u003Cli>Define and evolve Iterable's overarching AI point of view, which is the connective story that links individual capabilities into a coherent AI story and why we win there.\u003C/li>\n\u003Cli>Translate deep technical understanding of how our AI actually works (models, agentic workflows, data/orchestration architecture) into customer value that resonates with both practitioners and executives.\u003C/li>\n\u003C/ul>\n\u003Cp>Craft Messaging\u003C/p>\n\u003Cul>\n\u003Cli>Craft bold, narrative-driven messaging and positioning that connects AI and orchestration innovation to tangible customer value.\u003C/li>\n\u003Cli>Write the Tier 1 launch messaging for flagship AI releases, setting the story every other asset needs to ladder back to.\u003C/li>\n\u003Cli>Review and give direction on launch content and campaigns across the team, ensuring every asset ladders back to the launch narrative rather than drifting into its own\u003C/li>\n\u003C/ul>\n\u003Cp>Market Intelligence\u003C/p>\n\u003Cul>\n\u003Cli>Conduct ongoing research into AI market trends, competitive positioning, and customer needs to sharpen and stress-test Iterable's AI point of view\u003C/li>\n\u003Cli>Partner with product management to ensure the AI narrative reflects real market shifts and informs roadmap decisions\u003C/li>\n\u003C/ul>\n\u003Cp>Adoption & Customer Success\u003C/p>\n\u003Cul>\n\u003Cli>Drive customer adoption and expansion of AI capabilities through lifecycle messaging and targeted enablement\u003C/li>\n\u003Cli>Partner with customer marketing and CS on reference stories and case studies that prove out the AI narrative with real customers\u003C/li>\n\u003C/ul>\n\u003Ch3>Required Qualifications:\u003C/h3>\n\u003Cul>\n\u003Cli>8–10+ years in product marketing at a B2B SaaS company, including ownership of Tier 1 bundled product releases. Prior martech experience is a plus.\u003C/li>\n\u003Cli>Experience marketing an AI-native or agentic product, or a platform transitioning from feature-based to AI-managed experiences\u003C/li>\n\u003Cli>Exceptional storytelling: a track record of shaping the strategic \"why\" behind a launch and translating it into messaging that sells\u003C/li>\n\u003Cli>Deep, genuine understanding of how AI works, including models, agentic systems, and data architecture, with the ability to translate that into clear, differentiated customer narratives\u003C/li>\n\u003Cli>A genuinely AI-forward PMM who is redefining what product marketing looks like by using AI tools in creative, non-obvious ways across research, messaging, and content development\u003C/li>\n\u003Cli>Executive presence: comfortable operating as a strategic peer to senior Product and GTM leaders, with sound independent judgment and limited need for oversight\u003C/li>\n\u003C/ul>\n\u003Ch3>Success Metrics:\u003C/h3>\n\u003Cul>\n\u003Cli>Market awareness, pipeline, and revenue influence across Tier 1 release launches \u003C/li>\n\u003Cli>Adoption and expansion of AI capabilities across the customer base\u003C/li>\n\u003Cli>Executive and analyst recognition of Iterable's AI point of view\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>$172,000 - $230,000 is the US base salary range for this position. Within this range, individual pay is determined by the specific US work location and additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed reflects only base salary. The total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! The Role: As Principal PMM, you'll own the overarching AI and Orchestration Innovation narrative for Iterable, connecting individual capabilities into a single, compelling point of view on where AI-driven customer engagement is headed and why Iterable wins. You'll drive Iterable's Tier 1 launches, our flagship releases that establish category leadership, earn analyst and press attention, and give the go-to-market org a unifying story to sell against. Key Responsibilities Own the AI Narrative Define and evolve Iterable's overarching AI point of view, which is the connective story that links individual capabilities into a coherent AI story and why we win there. Translate deep technical understanding of how our AI actually works (models, agentic workflows, data/orchestration architecture) into customer value that resonates with both practitioners and executives. Craft Messaging Craft bold, narrative-driven messaging and positioning that connects AI and orchestration innovation to tangible customer value. Write the Tier 1 launch messaging for flagship AI releases, setting the story every other asset needs to ladder back to. Review and give direction on launch content and campaigns across the team, ensuring every asset ladders back to the launch narrative rather than drifting into its own Market Intelligence Conduct ongoing research into AI market trends, competitive positioning, and customer needs to sharpen and stress-test Iterable's AI point of view Partner with product management to ensure the AI narrative reflects real market shifts and informs roadmap decisions Adoption & Customer Success Drive customer adoption and expansion of AI capabilities through lifecycle messaging and targeted enablement Partner with customer marketing and CS on reference stories and case studies that prove out the AI narrative with real customers Required Qualifications: 8–10+ years in product marketing at a B2B SaaS company, including ownership of Tier 1 bundled product releases. Prior martech experience is a plus. Experience marketing an AI-native or agentic product, or a platform transitioning from feature-based to AI-managed experiences Exceptional storytelling: a track record of shaping the strategic \"why\" behind a launch and translating it into messaging that sells Deep, genuine understanding of how AI works, including models, agentic systems, and data architecture, with the ability to translate that into clear, differentiated customer narratives A genuinely AI-forward PMM who is redefining what product marketing looks like by using AI tools in creative, non-obvious ways across research, messaging, and content development Executive presence: comfortable operating as a strategic peer to senior Product and GTM leaders, with sound independent judgment and limited need for oversight Success Metrics: Market awareness, pipeline, and revenue influence across Tier 1 release launches Adoption and expansion of AI capabilities across the customer base Executive and analyst recognition of Iterable's AI point of view Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation $172,000 - $230,000 is the US base salary range for this position. Within this range, individual pay is determined by the specific US work location and additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed reflects only base salary. The total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1789515609000,"2026-09-16 22:45:20","2026-09-16T11:36:09-04:00",{"jsonldValid":15,"jsonld":27},{"id":85,"applyToken":86,"slug":87,"title":88,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":89,"country":90,"remote":49,"employmentType":91,"department":18,"content_html":92,"content_text":93,"years":21,"createdAt":94,"updatedAtISO":95,"postedAtISO":96,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":57,"schema":97},"9b18d5806a9dcee039749153d0d495b18eae8f1e3ec5f5f8e9fa2e392831e9dc","1dc59c08812d2eb6956f7e4c618f10cbf40364e9d25166388d493f32e9f8940d","technical-support-engineer-deliverability-at-iterable-d088cc507c","Technical Support Engineer - Deliverability","REMOTE - US","- Us",[17],"\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>We are looking for a \u003Cstrong>Technical Support Engineer (TSE)\u003C/strong> to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact. As a TSE, you’ll develop deep expertise in the Iterable platform and the systems behind it, and serve as a key escalation point for complex issues from our frontline technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities.\u003Cbr>\u003Cbr>These activities directly impact the customer experience by supporting the teams that support our users. You'll also work alongside some of the most passionate, driven, and collaborative teammates in the business. \u003C/p>\n\u003Cp>Candidates must be located in PST or MST (US) time zones to be considered for this role.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.\u003C/li>\n\u003Cli>Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.\u003C/li>\n\u003Cli>Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.\u003C/li>\n\u003Cli>Collaborate closely with Engineering to support internal API integrations and custom tooling development.\u003C/li>\n\u003Cli>Analyze support trends and identify opportunities to improve tooling and reduce manual work.\u003C/li>\n\u003Cli>Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.\u003C/li>\n\u003Cli>Document findings and contribute to the team's knowledge base.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications: \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>1-3 years of experience in a technical support engineering role or a similar role.\u003C/li>\n\u003Cli>Proficiency in scripting or programming languages.\u003C/li>\n\u003Cli>Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.\u003C/li>\n\u003Cli>Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.\u003C/li>\n\u003Cli>Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.\u003C/li>\n\u003Cli>Passion for building internal tools, automation, and improving operational efficiency.\u003C/li>\n\u003Cli>Excellent analytical and communication skills.\u003C/li>\n\u003Cli>Comfortable working in a fast-paced, cross-functional environment.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to Haves:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with SQL (e.g., PostgreSQL or MySQL).\u003C/li>\n\u003Cli>Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases.\u003C/li>\n\u003Cli>Experience with email, push, and/or SMS platforms and providers.\u003C/li>\n\u003Cli>Experience with support case management platforms such as Jira or Zendesk.\u003C/li>\n\u003Cli>Experience with APM tools such as Datadog.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! We are looking for a Technical Support Engineer (TSE) to join our world-class Technical Support team. This role is ideal for someone who thrives at the intersection of technical problem-solving and customer impact. As a TSE, you’ll develop deep expertise in the Iterable platform and the systems behind it, and serve as a key escalation point for complex issues from our frontline technical support teams. You'll collaborate closely with Support, Engineering, and Product teams to surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities. These activities directly impact the customer experience by supporting the teams that support our users. You'll also work alongside some of the most passionate, driven, and collaborative teammates in the business. Candidates must be located in PST or MST (US) time zones to be considered for this role. Responsibilities: Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams. Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation. Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows. Collaborate closely with Engineering to support internal API integrations and custom tooling development. Analyze support trends and identify opportunities to improve tooling and reduce manual work. Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities. Document findings and contribute to the team's knowledge base. Qualifications: 1-3 years of experience in a technical support engineering role or a similar role. Proficiency in scripting or programming languages. Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools. Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp. Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts. Passion for building internal tools, automation, and improving operational efficiency. Excellent analytical and communication skills. Comfortable working in a fast-paced, cross-functional environment. Nice to Haves: Familiarity with SQL (e.g., PostgreSQL or MySQL). Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases. Experience with email, push, and/or SMS platforms and providers. Experience with support case management platforms such as Jira or Zendesk. Experience with APM tools such as Datadog. Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1788837664000,"2026-09-11 01:39:07","2026-09-10T15:02:43-04:00",{"jsonldValid":15,"jsonld":27},{"id":99,"applyToken":100,"slug":101,"title":102,"companyname":9,"companylogo":10,"companyTagline":11,"companyIndustry":12,"city":47,"country":48,"remote":49,"employmentType":103,"department":104,"content_html":105,"content_text":106,"years":21,"createdAt":107,"updatedAtISO":95,"postedAtISO":108,"hasSalary":15,"salaryMin":21,"salaryMax":21,"currency":109,"schema":110},"a9bc10472e50c4225f72cac36962b3e79e8011f9d77098fa1c5e60b160eb1c60","5e89c77e79f4062bd89fad08157da7d021206c58e9f064ffd08bc154ccc252b2","email-deliverability-consultant-at-iterable-ec01b6d4ca","Email Deliverability Consultant",[17],"Marketing","\u003Cp>Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.\u003C/p>\n\u003Cp>With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you’ll make a difference:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.\u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Provide email deliverability consulting services for new and existing customers of Iterable\u003C/li>\n\u003Cli>Educate customers on email marketing “best practices” while providing deliverability support\u003C/li>\n\u003Cli>Monitor customers’ performance using internal metrics and 3rd-party delivery tools\u003C/li>\n\u003Cli>Ensure customers have a smooth experience with our product and increasing their ROI\u003C/li>\n\u003Cli>Partner with Support to analyze tickets, discover trends and resolve any potential issues\u003C/li>\n\u003Cli>Ensure high level email campaign deliverability for a growing client base of enterprise companies\u003C/li>\n\u003Cli>Monitor client satisfaction to develop and implement strategies leading to retention and growth\u003C/li>\n\u003Cli>Gather delivery data into account assessments including Email Deliverability Reports\u003C/li>\n\u003Cli>Warn customers for potential problems and provide strategies to manage reputation\u003C/li>\n\u003Cli>Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers\u003C/li>\n\u003Cli>Build strong relationships through MAAWG that will magnify our position as the industry leader\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client\u003C/li>\n\u003Cli>Contribute to Iterable Blogs and Webinars related to Email Deliverability topics\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor’s degree or equivalent experience\u003C/li>\n\u003Cli>2 - 4 years experience in email deliverability consulting and/or email deliverability support\u003C/li>\n\u003Cli>2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization\u003C/li>\n\u003Cli>Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)\u003C/li>\n\u003Cli>High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment\u003C/li>\n\u003Cli>Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs\u003C/li>\n\u003Cli>Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction\u003C/li>\n\u003Cli>Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)\u003C/li>\n\u003Cli>Knowledge of CAN-SPAM/GDPR/anti-spam laws\u003C/li>\n\u003Cli>Excellent communication skills and a strong desire to work with customers\u003C/li>\n\u003Cli>An embodiment of Iterable's core values: growth-mindset, humility, balance and trust\u003C/li>\n\u003Cli>Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience with email marketing, email compliance, push notifications, and/or SMS software\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026. With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you’ll make a difference: As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. In this role, you’ll get to: Provide email deliverability consulting services for new and existing customers of Iterable Educate customers on email marketing “best practices” while providing deliverability support Monitor customers’ performance using internal metrics and 3rd-party delivery tools Ensure customers have a smooth experience with our product and increasing their ROI Partner with Support to analyze tickets, discover trends and resolve any potential issues Ensure high level email campaign deliverability for a growing client base of enterprise companies Monitor client satisfaction to develop and implement strategies leading to retention and growth Gather delivery data into account assessments including Email Deliverability Reports Warn customers for potential problems and provide strategies to manage reputation Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers Build strong relationships through MAAWG that will magnify our position as the industry leader Maintain a trusted advisor relationship with each assigned client Contribute to Iterable Blogs and Webinars related to Email Deliverability topics We are looking for people who have: Bachelor’s degree or equivalent experience 2 - 4 years experience in email deliverability consulting and/or email deliverability support 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.) High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.) Knowledge of CAN-SPAM/GDPR/anti-spam laws Excellent communication skills and a strong desire to work with customers An embodiment of Iterable's core values: growth-mindset, humility, balance and trust Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc. Bonus Points: Previous experience with email marketing, email compliance, push notifications, and/or SMS software Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1788024474000,"2026-08-21T18:28:19.000Z","GEL",{"jsonldValid":15,"jsonld":27},1790412209535]