[{"data":1,"prerenderedAt":98},["ShallowReactive",2],{"$fyq2ENANcF15mYDNifu5MXi7zuu0Da43shvpvb_sIgDI":3,"$f_6qcf7z14-67uPIPNVFSbuyBWUbOCdhScSmlJnHUs9c":27},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":14,"department":16,"content_html":17,"content_text":18,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":25},"04fecb75328ca28c95cc5bbcda929fcb584d7339354161396196fe30980bd026","senior-martech-architect-at-humana-7fd8147521","Senior Martech Architect","Humana","https://logo.clearbit.com/careers.humana.com","Insurance","Remote Nationwide","Nationwide",true,[15],"Full-time","Marketing","\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.\u003Cbr>Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.\u003C/li>\u003Cli>Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.\u003C/li>\u003Cli>Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.\u003C/li>\u003Cli>Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.\u003C/li>\u003Cli>Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.\u003C/li>\u003Cli>Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.\u003C/li>\u003Cli>Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.\u003C/li>\u003Cli>Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).\u003C/li>\u003Cli>Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.\u003C/li>\u003Cli>Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.\u003C/li>\u003Cli>Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.\u003C/li>\u003Cli>Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.\u003C/li>\u003Cli>Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.\u003C/li>\u003Cli>Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.\u003C/li>\u003Cli>Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.\u003C/li>\u003Cli>Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.\u003C/li>\u003Cli>Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.\u003C/li>\u003Cli>Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.\u003C/li>\u003Cli>Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Experience with Adobe Experience Manager (AEM), including headless implementations.\u003C/li>\u003Cli>Experience with enterprise CCM platforms such as OpenText Exstream or similar.\u003C/li>\u003Cli>Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery frameworks.\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Work-At-Home Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:\u003C/p>\u003C/li>\u003Cli>\u003Cp>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/p>\u003C/li>\u003Cli>\u003Cp>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/p>\u003C/li>\u003Cli>\u003Cp>Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/p>\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$106,900 - $147,000 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Senior Omnichannel Experience Architect is responsible for designing, implementing, and supporting scalable, data-driven omnichannel engagement solutions across digital, marketing, analytics, and contact center channels. This role plays a hands-on architectural role in executing the enterprise experience strategy defined by the Lead Omnichannel Experience Architect, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as core platforms.Operating within established enterprise standards and guardrails, this role partners closely with delivery teams, data engineering, digital, analytics, and platform owners to ensure customer data, journey orchestration, and downstream integrations are implemented consistently, reliably, and compliantly.Key ResponsibilitiesDesign and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.Document solution designs, integration patterns, and implementation guidance to enable reuse and consistency across delivery teams.Use your skills to make an impact  Required Qualifications8+ years of experience in MarTech, digital, data, or experience architecture roles within large, complex organizations.Strong hands-on experience implementing customer engagement solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and/or comparable CDP and journey orchestration platforms.Hands-on experience with Adobe Real-Time CDP (RTCDP), Adobe Experience Platform Web SDK, and Adobe Launch (Data Collection), or comparable digital data-collection and identity technologies.Experience implementing batch and real-time ingestion from enterprise data platforms such as Databricks or Snowflake into customer engagement platforms.Experience designing and implementing integrations with CRM, messaging, contact center, and communication platforms such as Salesforce, Twilio, Genesys, and CCM platforms.Experience supporting omnichannel analytics and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or comparable analytics tools.Strong understanding of customer data modeling, identity resolution, event-driven architectures, and downstream activation patterns.Experience working in regulated or highly governed environments, with an understanding of data privacy, consent, and security requirements.Strong collaboration skills and the ability to work effectively with cross-functional delivery teams.Preferred QualificationsExperience with Adobe Experience Manager (AEM), including headless implementations.Experience with enterprise CCM platforms such as OpenText Exstream or similar.Experience contributing to large-scale MarTech, CDP, or omnichannel platform migrations.Experience working within SAFe or other scaled agile delivery frameworks.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipAssociates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationTravel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",0,1769513825000,"2026-01-27 12:37:31","2026-01-27T11:37:31.000Z",false,"USD",{"jsonldValid":23,"jsonld":26},"",{"jobs":28},[29,37,51,69,84,92],{"id":30,"slug":31,"title":32,"companyname":8,"companylogo":9,"companyIndustry":10,"city":11,"country":12,"remote":13,"employmentType":33,"department":16,"content_html":34,"content_text":35,"years":19,"createdAt":20,"updatedAtISO":21,"postedAtISO":22,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":36},"35f3ea14b6b8507f29a261d201826babce918ab516f27d8f4509994c8510d87a","lead-martech-architect-at-humana-1d22635556","Lead MarTech Architect",[15],"\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.\u003Cbr>\u003Cbr>Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.\u003Cp>Key Responsibilities\u003C/p>\u003Cul>\u003Cli>Own the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.\u003C/li>\u003Cli>Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.\u003C/li>\u003Cli>Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.\u003C/li>\u003Cli>Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.\u003C/li>\u003Cli>Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.\u003C/li>\u003Cli>Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.\u003C/li>\u003Cli>Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.\u003C/li>\u003Cli>Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).\u003C/li>\u003Cli>Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.\u003C/li>\u003Cli>Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.\u003C/li>\u003Cli>Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.\u003C/li>\u003C/ul>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>Required Qualifications\u003C/p>\u003Cul>\u003Cli>12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.\u003C/li>\u003Cli>Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.\u003C/li>\u003Cli>Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.\u003C/li>\u003Cli>Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.\u003C/li>\u003Cli>Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.\u003C/li>\u003Cli>Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.\u003C/li>\u003Cli>Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.\u003C/li>\u003Cli>Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.\u003C/li>\u003Cli>Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.\u003C/li>\u003Cli>Ability to operate at executive altitude while remaining grounded in technical and analytical execution.\u003C/li>\u003Cli>Proven ability to influence architecture decisions across matrixed teams and external vendors.\u003C/li>\u003C/ul>\u003Cp>Preferred Qualifications\u003C/p>\u003Cul>\u003Cli>Hands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.\u003C/li>\u003Cli>Experience within healthcare payer or provider ecosystems.\u003C/li>\u003Cli>Experience working within SAFe or other scaled agile delivery models.\u003C/li>\u003C/ul>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$142,300 - $195,700 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first The Lead Omnichannel Experience Architect is accountable for defining, governing, and evolving the enterprise-wide omnichannel architecture that powers personalized, compliant, and scalable member engagement across digital, marketing, analytics, and contact center channels. This role leads a multi-year transformation modernizing legacy MarTech, CRM, reporting, and mainframe-driven communications ecosystems, with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) as the strategic foundation.Operating at the intersection of enterprise omnichannel architecture, customer experience, data, analytics, and AI enablement, this role establishes durable standards and partners with executive stakeholders to ensure omnichannel engagement and reporting capabilities operate as enterprise platforms rather than disconnected tools.Key ResponsibilitiesOwn the end-to-end omnichannel experience and insights architecture spanning customer data, identity, consent and preferences, content, orchestration, activation, analytics, reporting, and contact center integration.Refine the target-state customer data and insights architecture, with Adobe Experience Platform as the strategic CDP, including canonical data models, identity strategy, Real-Time CDP profile unification, batch and streaming ingestion, data governance, and downstream activation and reporting standards.Establish enterprise journey orchestration standards using Adobe Journey Optimizer (AJO) or equivalent orchestration engines (such as Salesforce Marketing Cloud journeys) , including event-triggered journeys, eligibility and suppression logic, channel prioritization, frequency management, exception handling, and fallback strategies required for regulated healthcare communications.Lead migration of legacy campaign, email, and analytics platforms (including Salesforce Marketing Cloud and batch email systems) into AEP/AJO-based and event-driven architectures, including coexistence models, phased decommissioning, and risk-managed cutover approaches in a HIPAA-regulated environment.Architect modernization of legacy mainframe-driven communications (billing, eligibility, EOBs, notifications) by decoupling system-generated outputs into event-driven, experience-orchestrated journeys across digital and assisted channels.Define the enterprise analytics and reporting architecture for omnichannel engagement, leveraging Adobe Customer Journey Analytics (CJA) and/or enterprise BI platforms such as Tableau or Power BI to deliver governed, scalable, and audience-ready insights.Establish standards for enterprise-level reporting, including metric definitions, attribution models, data latency tiers, semantic layers, and access patterns, ensuring insights are consistent, trusted, and reusable across marketing, digital, service, and executive audiences.Establish architectural governance, reference architectures, and enforceable design standards across MarTech, AdTech, CDP, analytics, CRM, CMS, CCM, and contact center platforms (such as Twilio and Genesys).Partner with Marketing, Digital, Data, Analytics, Security, Legal, Compliance, and Operations leaders to translate business outcomes into scalable, compliant architectural and reporting roadmaps.Guide adoption of event-driven and API-first architectures to enable real-time personalization, activation, and insight delivery across web, mobile, SMS, email, print, paid media, voice, analytics, and agent-assisted channels.Provide architectural leadership across multiple delivery teams, influencing prioritization, investment decisions, and long-term platform sustainability.Use your skills to make an impact  Required Qualifications12+ years of experience in enterprise, solution, experience, or data architecture roles within large, complex organizations.Demonstrated leadership of enterprise-scale MarTech, AdTech, and analytics transformations involving Customer Data Platforms (CDPs) such as Adobe Experience Platform (AEP) or comparable, email or messaging systems, and enterprise reporting tools.Hands-on experience designing customer data, identity, analytics, and activation architectures using platforms such as Adobe Experience Platform and/or comparable CDPs , with a strong understanding of how engagement data is modeled and exposed for reporting.Experience designing omnichannel reporting and measurement using Adobe Customer Journey Analytics (CJA), Tableau, Power BI, or similar enterprise analytics platforms.Proven understanding of enterprise-level reporting concepts, including semantic layers, reusable datasets, role-based access, performance considerations, and regulatory controls.Proven experience designing and governing architectures in regulated industries with direct accountability for HIPAA, PHI, and PII compliance.Experience modernizing legacy, mainframe-based or batch-driven communication and reporting architectures.Strong background in modern integration patterns including APIs, event streaming, and cloud-native services.Strong MarTech and AdTech domain knowledge, including campaign execution, experimentation, personalization, attribution, and audience activation.Ability to operate at executive altitude while remaining grounded in technical and analytical execution.Proven ability to influence architecture decisions across matrixed teams and external vendors.Preferred QualificationsHands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, Adobe Experience Manager (including headless), Customer Journey Analytics, Adobe Workfront, Salesforce Marketing Cloud and Data Cloud, Twilio, Genesys, OpenText Exstream, or comparable engagement, analytics, contact-center, and CCM platforms.Experience within healthcare payer or provider ecosystems.Experience working within SAFe or other scaled agile delivery models.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 01-29-2026About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",{"jsonldValid":23,"jsonld":26},{"id":38,"slug":39,"title":40,"companyname":8,"companylogo":9,"companyIndustry":10,"city":41,"country":42,"remote":23,"employmentType":43,"department":44,"content_html":45,"content_text":46,"years":19,"createdAt":47,"updatedAtISO":48,"postedAtISO":49,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":24,"schema":50},"347d63b36dab8ddb69d919bc3515e0880a6d375eec4ec8b189d31c262da4588a","lead-onboarding-marketing-at-humana-a6a6379a0b","Lead, Onboarding Marketing","Work at Home - Kentucky","United States",[15],"Customer Success","\u003Ch1>\u003Cb>Become a part of our caring community and help us put health first\u003C/b>\u003Cbr> \u003C/h1>Become a part of our caring community and help us put health first\u003Cbr>\u003Cbr>Humana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.\u003Cbr>\u003Cbr>At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.\u003Cbr>\u003Cbr>We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.\u003Cp>Key Responsibilities\u003C/p>\u003Cp>· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.\u003C/p>\u003Cp>· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.\u003C/p>\u003Cp>· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.\u003C/p>\u003Cp>Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.\u003C/p>\u003Cp>· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.\u003C/p>\u003Cp>· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.\u003C/p>\u003Cp>· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.\u003C/p>\u003Cp>· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.\u003C/p>\u003Cp>\u003Cb>Required Qualifications\u003C/b>\u003C/p>\u003Cp>· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience\u003C/p>\u003Cp>· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing\u003C/p>\u003Cp>· 2+ years of experience leading agile teams or cross-functional pods\u003C/p>\u003Cp>· Strong understanding of omni-channel marketing and journey orchestration\u003C/p>\u003Cp>· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans\u003C/p>\u003Cp>· Experience with marketing automation platforms and CRM tools\u003C/p>\u003Cp>· Excellent facilitation, prioritization, and problem-solving skills\u003C/p>\u003Cp>\u003Cb>Preferred Qualifications\u003C/b>\u003C/p>\u003Cp>· Experience in healthcare, insurance, or other regulated industries\u003C/p>\u003Cp>· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)\u003C/p>\u003Cp>· Exposure to agile marketing operating models and performance optimization frameworks\u003C/p>\u003Ch1>\u003Cbr>\u003Cb>Use your skills to make an impact \u003C/b>\u003Cbr> \u003C/h1>\u003Cp>\u003Cb>Additional Information\u003C/b>\u003C/p>\u003Cp>To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:\u003C/p>\u003Cul>\u003Cli>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested\u003C/li>\u003Cli>Satellite, cellular and microwave connection can be used only if approved by leadership\u003C/li>\u003Cli>Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.\u003C/li>\u003Cli>Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.\u003C/li>\u003Cli>Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information\u003C/li>\u003C/ul>\u003Cp>Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:\u003C/p>\u003Cul>\u003Cli>Health benefits effective day 1\u003C/li>\u003Cli>Paid time off, holidays, volunteer time and jury duty pay\u003C/li>\u003Cli>Recognition pay\u003C/li>\u003Cli>401(k) retirement savings plan with employer match\u003C/li>\u003Cli>Tuition assistance\u003C/li>\u003Cli>Scholarships for eligible dependents\u003C/li>\u003Cli>Parental and caregiver leave\u003C/li>\u003Cli>Employee charity matching program\u003C/li>\u003Cli>Network Resource Groups (NRGs)\u003C/li>\u003Cli>Career development opportunities\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Our Hiring Process\u003C/b>\u003C/p>\u003Cp>As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.\u003C/p>\u003Cp>If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.\u003C/p>\u003Cp>If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.\u003C/p>\u003Cp>Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.\u003C/p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.\u003Cp>\u003Cb>Scheduled Weekly Hours\u003C/b>\u003C/p>40\u003Cp>\u003Cb>Pay Range\u003C/b>\u003C/p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.\u003Cp>\u003Cbr> \u003C/p>$115,200 - $158,400 per year\u003Cp>\u003Cbr> \u003C/p>This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.\u003Cp>\u003Cb>Description of Benefits\u003C/b>\u003C/p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.\u003Ch1>\u003Cbr>\u003Cb>About us\u003C/b>\u003Cbr> \u003C/h1>Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.\u003Cp>​\u003Cbr>\u003Cb>Equal Opportunity Employer\u003C/b>\u003C/p>\u003Cp>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\u003C/p>","Become a part of our caring community and help us put health first Become a part of our caring community and help us put health firstHumana is a Fortune 50 healthcare leader with over $100 billion in annual revenue, committed to improving the health and well-being of vulnerable populations across the United States, including seniors and lower-income individuals. With a strong foundation in innovative technology and data-driven solutions, Humana is transforming healthcare by making high-quality care more affordable, accessible, and secure.At Humana, we believe that onboarding new members is essential to improving outcomes and enhancing member well-being. Our Onboarding Marketing team plays a pivotal in accelerating member time-to-value and increasing retention, satisfaction, and outcomes.We are seeking a strategic and collaborative Lead, Onboarding Marketing, to guide the development and execution of campaigns that delivers a warm, trusted, and efficient onboarding experience that empowers new members to understand and use their benefits confidently. As a Lead, you’ll guide agile pods, shape campaign strategy, and ensure execution aligns with enterprise goals. This role is ideal for a marketing leader who thrives in agile environments and is passionate about using data, empathy, and storytelling to drive measurable impact to retention and engagement.Key Responsibilities· Define pod-level strategy for onboarding campaigns aligned with enterprise goals and member needs.· Lead end-to-end execution of multi-channel marketing initiatives (email, mail, SMS, app, web, call center, IVR), ensuring timely delivery and measurable impact.· Own the learning agenda—developing hypotheses, running experiments, and applying insights to optimize campaign performance.Develop creative briefs and partner with creative teams to shape compelling campaign assets that reflect brand standards and resonate with target audiences.· Facilitate agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) to keep pods focused, aligned, and delivering against goals.· Remove blockers and escalate dependencies to enable smooth cross-functional collaboration and timely decision-making.· Work cross-functionally across data, analytics, and product teams to embed NBA (Next Best Action) logic and personalization into member journeys.· Support reporting and performance tracking, surfacing insights and recommendations to inform future strategies and roadmap evolution.Required Qualifications· Bachelor’s degree in Marketing, Business, Communications, or a related field or equivalent years of relevant experience· 5+ years of experience in lifecycle, onboarding, or customer engagement marketing· 2+ years of experience leading agile teams or cross-functional pods· Strong understanding of omni-channel marketing and journey orchestration· Highly analytical mindset; using analysis to make informed, strategic decisions including audience targeting, prioritization, and test plans· Experience with marketing automation platforms and CRM tools· Excellent facilitation, prioritization, and problem-solving skillsPreferred Qualifications· Experience in healthcare, insurance, or other regulated industries· Familiarity with NBA engines, customer data platforms (CDPs), and real-time decisioning technologies (e.g., Adobe Experience Platform, Pega)· Exposure to agile marketing operating models and performance optimization frameworksUse your skills to make an impact  Additional InformationTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.",1765399044000,"2026-01-06 22:10:21","2026-01-05T14:27:06.000Z",{"jsonldValid":23,"jsonld":26},{"id":52,"slug":53,"title":54,"companyname":55,"companylogo":56,"companyTagline":57,"companyIndustry":58,"city":59,"country":59,"remote":23,"employmentType":60,"department":61,"content_html":62,"content_text":63,"years":19,"createdAt":64,"updatedAtISO":65,"postedAtISO":66,"hasSalary":23,"salaryMin":19,"salaryMax":19,"currency":67,"schema":68},"99df3bc6c802b712d67fb4f76c991ac04fb541aac92ca5099a0f04b33869ce79","commercial-business-development-mandarin-speaker-at-klaviyo-0d04ccb411","Commercial Business Development- Mandarin Speaker","Klaviyo","https://logo.clearbit.com/klaviyo.com","Klaviyo is the only CRM built for B2C brands. Know, engage, and grow your audience like never before.","Marketing Services","Singapore",[15],"Other","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>\u003Cstrong>Business Development Representative (BDR) \u003C/strong>\u003C/p>\n\u003Cp>At Klaviyo, our mission is to \u003Cstrong>help businesses own their growth\u003C/strong>. We empower creators, entrepreneurs, and e-commerce brands to build meaningful relationships with their customers through powerful data, automation, and marketing tools. As a Business Development Representative (BDR), you’ll be a key part of bringing that mission to life—introducing eCommerce brands to the Klaviyo platform, setting the foundation for long-term success.\u003C/p>\n\u003Cp>\u003Cstrong>BDRs\u003C/strong> take a proactive approach—researching and reaching out to brands who haven’t yet engaged with us. You’ll build a pipeline through cold outreach, strategic prospecting, and compelling messaging. This track requires \u003Cstrong>grit, creativity, and resilience\u003C/strong> to open doors and create new opportunities.\u003C/p>\n\u003Ch3>\u003Cstrong>How You’ll Make an Impact\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Generate qualified opportunities for the sales team(Account Executive’s) through a rigorous qualification approach\u003C/li>\n\u003Cli>Build prospective relationships with e-commerce brands and help them understand how Klaviyo can drive their growth.\u003C/li>\n\u003Cli>Learn to effectively identify buyer needs, position Klaviyo’s value, and route leads appropriately to Account Executives.\u003C/li>\n\u003Cli>Stay organized, focused, and consistent in your outreach across multiple channels—calls, emails, and social.\u003C/li>\n\u003Cli>Demonstrate \u003Cstrong>grit and resilience\u003C/strong> by staying positive and motivated, even in the face of rejection.\u003Cbr>Reflect Klaviyo’s core values of \u003Cstrong>accountability, effort, and winning as one\u003C/strong> in every interaction.\u003Cbr>Share insights, contribute to a supportive team culture, and help improve our processes as we scale.\u003C/li>\n\u003Cli>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Who You Are:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Driven by a strong desire to launch a career in tech sales, with ambitions to grow into roles like Account Executive.\u003C/li>\n\u003Cli>Possess \u003Cstrong>grit, resilience, and curiosity\u003C/strong>—you bounce back quickly and always want to learn more.\u003Cbr>Thrive in fast-paced, dynamic environments with high standards and clear goals.\u003C/li>\n\u003Cli>A strong communicator who’s confident over the phone, clear in writing, and thoughtful in your approach.\u003C/li>\n\u003Cli>Self-motivated, coachable, and energized by being part of a high-performing team.\u003C/li>\n\u003Cli>Fluency in English and \u003Cstrong>Mandarin/ Cantonese \u003C/strong>is required.\u003C/li>\n\u003Cli>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient\u003C/li>\n\u003Cli>Have valid authorization to work in Singapore \u003C/li>\n\u003C/ul>\n\n\u003Ch3>\u003Cstrong>Klaviyo in Singapore\u003C/strong>\u003C/h3>\n\u003Cp>We are starting small but have big plans for Klaviyo in Singapore. We began expanding into Singapore in 2025, building on the strong foundation established by our APAC presence. As we grow, we are focused on developing our go-to-market teams. As the team grows, we will continue to expand Klaviyo’s customer base in the region while building a fantastic working culture that reflects Klaviyo’s global values, alongside a strong local identity within our Singapore-based team. This is a unique opportunity to join us at an early stage and help shape the future of Klaviyo in Singapore.\u003C/p>\n\u003Cp>One of our values as a company is \u003Cem>Always Learning\u003C/em>, and that mindset is strongly felt in Singapore. People are eager to grow and develop, and Klaviyo provides a great platform to support that journey. As we are still relatively early in our expansion in Singapore, there is significant headroom to grow and develop within your role—we are looking for the leaders of the future.\u003C/p>\n\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\n\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\n\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Business Development Representative (BDR) \nAt Klaviyo, our mission is to help businesses own their growth. We empower creators, entrepreneurs, and e-commerce brands to build meaningful relationships with their customers through powerful data, automation, and marketing tools. As a Business Development Representative (BDR), you’ll be a key part of bringing that mission to life—introducing eCommerce brands to the Klaviyo platform, setting the foundation for long-term success.\nBDRs take a proactive approach—researching and reaching out to brands who haven’t yet engaged with us. You’ll build a pipeline through cold outreach, strategic prospecting, and compelling messaging. This track requires grit, creativity, and resilience to open doors and create new opportunities.\nHow You’ll Make an Impact\n\nGenerate qualified opportunities for the sales team(Account Executive’s) through a rigorous qualification approach\nBuild prospective relationships with e-commerce brands and help them understand how Klaviyo can drive their growth.\nLearn to effectively identify buyer needs, position Klaviyo’s value, and route leads appropriately to Account Executives.\nStay organized, focused, and consistent in your outreach across multiple channels—calls, emails, and social.\nDemonstrate grit and resilience by staying positive and motivated, even in the face of rejection.Reflect Klaviyo’s core values of accountability, effort, and winning as one in every interaction.Share insights, contribute to a supportive team culture, and help improve our processes as we scale.\nTransform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.\n\nWho You Are:\n\nDriven by a strong desire to launch a career in tech sales, with ambitions to grow into roles like Account Executive.\nPossess grit, resilience, and curiosity—you bounce back quickly and always want to learn more.Thrive in fast-paced, dynamic environments with high standards and clear goals.\nA strong communicator who’s confident over the phone, clear in writing, and thoughtful in your approach.\nSelf-motivated, coachable, and energized by being part of a high-performing team.\nFluency in English and Mandarin/ Cantonese is required.\nYou’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient\nHave valid authorization to work in Singapore \n\n\nKlaviyo in Singapore\nWe are starting small but have big plans for Klaviyo in Singapore. We began expanding into Singapore in 2025, building on the strong foundation established by our APAC presence. As we grow, we are focused on developing our go-to-market teams. As the team grows, we will continue to expand Klaviyo’s customer base in the region while building a fantastic working culture that reflects Klaviyo’s global values, alongside a strong local identity within our Singapore-based team. This is a unique opportunity to join us at an early stage and help shape the future of Klaviyo in Singapore.\nOne of our values as a company is Always Learning, and that mindset is strongly felt in Singapore. People are eager to grow and develop, and Klaviyo provides a great platform to support that journey. As we are still relatively early in our expansion in Singapore, there is significant headroom to grow and develop within your role—we are looking for the leaders of the future.\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\nPlease see the independent bias audit report covering our use of Covey here\n#LI-HybridGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).",1774776334000,"2026-03-29 11:26:06","2026-03-26T14:07:32.000Z","SGD",{"jsonldValid":23,"jsonld":26},{"id":70,"slug":71,"title":72,"companyname":55,"companylogo":56,"companyTagline":57,"companyIndustry":58,"city":73,"country":74,"remote":23,"employmentType":75,"department":16,"content_html":77,"content_text":78,"years":19,"createdAt":64,"updatedAtISO":65,"postedAtISO":79,"hasSalary":23,"salaryMin":80,"salaryMax":81,"currency":82,"schema":83},"cd9a7a7745dcad28e2898c9b223ebfba9cefc8d8591ea20d54e7c345da51b3f6","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-187d046078","Content Marketing Lead, Campaigns, Demand Generation & Thought Leadership","Denver","Colombia",[76],"Contract","\u003Cp>\u003Cem>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.\u003C/em>\u003C/p>\u003Cp>Klaviyo is looking for an experienced \u003Cstrong>Content Marketing Lead\u003C/strong> to own the strategy, development, production, and performance of global campaign, demand generation, and thought leadership content.\u003C/p>\n\u003Cp>This role sits at the intersection of storytelling, pipeline generation, and editorial operations. You’ll lead the creation of content that builds market trust, shapes perception, supports go-to-market priorities, and drives measurable business outcomes across segments and regions. You’ll partner closely with product marketing, PR, brand, sales, regional marketing, events, customer marketing, and external agencies to turn complex ideas into high-impact content programs that resonate globally.\u003C/p>\n\u003Cp>This person will own content from ideation through publication and measurement across formats including gated assets, research reports, one-pagers, landing pages, webinars, interactive experiences, articles, executive bylines, customer stories, video, and audio.\u003C/p>\n\u003Cp>A critical part of this role is helping Klaviyo modernize how content gets made. The ideal candidate has hands-on experience building or operating \u003Cstrong>AI-assisted editorial production systems\u003C/strong>, including \u003Cstrong>vibe coding workflows\u003C/strong> in tools like \u003Cstrong>Claude Code\u003C/strong> or \u003Cstrong>Claude CoWork\u003C/strong>, and can help improve the speed, consistency, and scalability of content production globally. Experience with \u003Cstrong>AirOps\u003C/strong> is a strong plus.\u003C/p>\n\u003Ch2> \u003C/h2>\n\u003Ch2>\u003Cstrong>How You'll Make a Difference\u003C/strong>\u003C/h2>\n\u003Ch3>\u003Cstrong>Own global campaign and thought leadership content strategy\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Develop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership.\u003C/li>\n\u003Cli>Build content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals.\u003C/li>\n\u003Cli>Identify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility.\u003C/li>\n\u003Cli>Translate complex product, market, and customer insights into clear, differentiated content for multiple audiences.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Lead content creation across the funnel\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Own the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio.\u003C/li>\n\u003Cli>Create content that supports the full buyer journey, from awareness and education through consideration and conversion.\u003C/li>\n\u003Cli>Repurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value.\u003C/li>\n\u003Cli>Ensure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Build scalable AI editorial production systems\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Design, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality.\u003C/li>\n\u003Cli>Bring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows.\u003C/li>\n\u003Cli>Partner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally.\u003C/li>\n\u003Cli>Help establish best practices for how AI is used in editorial production across teams, markets, and formats.\u003C/li>\n\u003Cli>Identify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Partner cross-functionally across the business\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Collaborate with PR to align thought leadership content with media strategy and executive visibility.\u003C/li>\n\u003Cli>Partner with product marketing, sales, events, and segment leads to support integrated campaigns and launches.\u003C/li>\n\u003Cli>Work with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets.\u003C/li>\n\u003Cli>Partner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Manage external production and global execution\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Manage agencies, freelancers, and contractors to deliver high-quality content on time.\u003C/li>\n\u003Cli>Give clear editorial direction, feedback, and quality control throughout the production process.\u003C/li>\n\u003Cli>Build scalable systems and working models that support consistent content execution across regions.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Measure performance and optimize\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Establish clear goals and reporting frameworks for campaign and thought leadership content.\u003C/li>\n\u003Cli>Track performance across lead generation, pipeline influence, engagement, brand impact, and earned attention.\u003C/li>\n\u003Cli>Use data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time.\u003C/li>\n\u003C/ul>\n\n\u003Ch2>\u003Cstrong>Who You Are\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments.\u003C/li>\n\u003Cli>Proven experience owning content strategy and execution across both brand-building and pipeline-driving programs.\u003C/li>\n\u003Cli>Strong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats.\u003C/li>\n\u003Cli>Experience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel.\u003C/li>\n\u003Cli>Strong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels.\u003C/li>\n\u003Cli>Experience working closely with senior leaders, cross-functional partners, and external contributors.\u003C/li>\n\u003Cli>Strong analytical skills and comfort using performance insights to refine content strategy.\u003C/li>\n\u003C/ul>\n\n\u003Ch2>\u003Cstrong>Critical technical and systems experience\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Demonstrated experience with AI editorial production systems and workflow design.\u003C/li>\n\u003Cli>Hands-on familiarity with vibe coding approaches to content operations and editorial automation.\u003C/li>\n\u003Cli>Experience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred.\u003C/li>\n\u003Cli>Experience with AirOps is a plus.\u003C/li>\n\u003Cli>Familiarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows.\u003C/li>\n\u003Cli>Comfort experimenting with new tools and turning successful experiments into repeatable team processes.\u003C/li>\n\u003C/ul>\u003Cbr>\u003Cp>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.\u003C/p>\u003Cp>Please see the independent bias audit report covering our use of Covey here\u003C/p>\u003Cp>\u003Cstrong>Massachusetts Applicants:\u003Cbr>\u003C/strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\u003C/p>\n\u003Chr>\n\u003Cp>Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\u003C/p>\n\u003Cp>In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \u003C/p>\n\u003Cp>Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.\u003C/p>\u003Cp>Base Pay Range For US Locations:\u003C/p>\u003Cp>$112,000—$168,000 USD\u003C/p>\u003Cp>\u003Cstrong>Get to Know Klaviyo\u003C/strong>\u003C/p>\n\u003Cp>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\u003C/p>\n\u003Cp>\u003Cem>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \u003C/em>\u003C/p>\n\u003Cp>\u003Cem>By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\u003Cbr>\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\u003C/em>\u003C/p>\n\u003Cp>\u003Cem>IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\u003C/em>\u003C/p>\n\n\u003Cp>\u003Cstrong>By clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.\u003Cem>  \u003C/em>\u003C/strong>\u003Cem>You can find our Job Applicant Privacy Notice \u003C/em>\u003Cem>here\u003C/em>\u003Cem> and here (FR).\u003C/em>\u003C/p>","At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.Klaviyo is looking for an experienced Content Marketing Lead to own the strategy, development, production, and performance of global campaign, demand generation, and thought leadership content.\nThis role sits at the intersection of storytelling, pipeline generation, and editorial operations. You’ll lead the creation of content that builds market trust, shapes perception, supports go-to-market priorities, and drives measurable business outcomes across segments and regions. You’ll partner closely with product marketing, PR, brand, sales, regional marketing, events, customer marketing, and external agencies to turn complex ideas into high-impact content programs that resonate globally.\nThis person will own content from ideation through publication and measurement across formats including gated assets, research reports, one-pagers, landing pages, webinars, interactive experiences, articles, executive bylines, customer stories, video, and audio.\nA critical part of this role is helping Klaviyo modernize how content gets made. The ideal candidate has hands-on experience building or operating AI-assisted editorial production systems, including vibe coding workflows in tools like Claude Code or Claude CoWork, and can help improve the speed, consistency, and scalability of content production globally. Experience with AirOps is a strong plus.\n \nHow You'll Make a Difference\nOwn global campaign and thought leadership content strategy\n\nDevelop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership.\nBuild content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals.\nIdentify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility.\nTranslate complex product, market, and customer insights into clear, differentiated content for multiple audiences.\n\nLead content creation across the funnel\n\nOwn the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio.\nCreate content that supports the full buyer journey, from awareness and education through consideration and conversion.\nRepurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value.\nEnsure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency.\n\nBuild scalable AI editorial production systems\n\nDesign, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality.\nBring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows.\nPartner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally.\nHelp establish best practices for how AI is used in editorial production across teams, markets, and formats.\nIdentify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage.\n\nPartner cross-functionally across the business\n\nCollaborate with PR to align thought leadership content with media strategy and executive visibility.\nPartner with product marketing, sales, events, and segment leads to support integrated campaigns and launches.\nWork with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets.\nPartner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories.\n\nManage external production and global execution\n\nManage agencies, freelancers, and contractors to deliver high-quality content on time.\nGive clear editorial direction, feedback, and quality control throughout the production process.\nBuild scalable systems and working models that support consistent content execution across regions.\n\nMeasure performance and optimize\n\nEstablish clear goals and reporting frameworks for campaign and thought leadership content.\nTrack performance across lead generation, pipeline influence, engagement, brand impact, and earned attention.\nUse data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time.\n\n\nWho You Are\n\n8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments.\nProven experience owning content strategy and execution across both brand-building and pipeline-driving programs.\nStrong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats.\nExperience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel.\nStrong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels.\nExperience working closely with senior leaders, cross-functional partners, and external contributors.\nStrong analytical skills and comfort using performance insights to refine content strategy.\n\n\nCritical technical and systems experience\n\nDemonstrated experience with AI editorial production systems and workflow design.\nHands-on familiarity with vibe coding approaches to content operations and editorial automation.\nExperience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred.\nExperience with AirOps is a plus.\nFamiliarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows.\nComfort experimenting with new tools and turning successful experiments into repeatable team processes.\nWe use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nOur salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.\nIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. \nYour recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$112,000—$168,000 USDGet to Know Klaviyo\nWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.\nAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. \nBy participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.\nKlaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.\nIMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.\n\nBy clicking \"Submit Application\" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).","2026-03-24T05:03:15.000Z",112000,168000,"COP",{"jsonldValid":23,"jsonld":26},{"id":85,"slug":86,"title":72,"companyname":55,"companylogo":56,"companyTagline":57,"companyIndustry":58,"city":87,"country":88,"remote":23,"employmentType":89,"department":16,"content_html":77,"content_text":78,"years":19,"createdAt":64,"updatedAtISO":65,"postedAtISO":79,"hasSalary":23,"salaryMin":80,"salaryMax":81,"currency":90,"schema":91},"0d9f6d5fc9d6efa64345a092aec32545cd86b0c76dfd51cf00666df5989f0eb2","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-299632e765","San Francisco","Canada",[76],"CAD",{"jsonldValid":23,"jsonld":26},{"id":93,"slug":94,"title":72,"companyname":55,"companylogo":56,"companyTagline":57,"companyIndustry":58,"city":95,"country":42,"remote":23,"employmentType":96,"department":16,"content_html":77,"content_text":78,"years":19,"createdAt":64,"updatedAtISO":65,"postedAtISO":79,"hasSalary":23,"salaryMin":80,"salaryMax":81,"currency":24,"schema":97},"c4bf0a81637e97bd0c2f6b5c38b094799c5262172e12bf43f5a964d3926c936f","content-marketing-lead-campaigns-demand-generation-and-thoug-at-klaviyo-3b18c77622","Boston",[76],{"jsonldValid":23,"jsonld":26},1781227039403]