[{"data":1,"prerenderedAt":69},["ShallowReactive",2],{"$ftpjiQgQSEOaq4kEBRex1Ld4gQiOpOELBjlMqSwstjeU":3},{"company":4,"jobs":32},{"id":5,"slug":6,"name":7,"name_lower":6,"website":8,"domain_root":9,"linkedin_url":10,"linkedin_handle":11,"category_parent":12,"category_child":13,"tagline":14,"description":15,"logo_url":16,"country":17,"employees_range":18,"industry":19,"vendor_pk":20,"vendor_key":21,"metrics":22,"followers_text":26,"followers_count":27,"updated_at":28,"links":29,"publish_candidate":30,"jobCount":31},"mtj_31794","flowcode","Flowcode","https://www.flowcode.com/","flowcode.com","https://www.linkedin.com/company/flowcode-qr","flowcode-qr","Content & Experience","Content Marketing","The #1 trusted QR provider for instant conversions and real-time data.","Unlock the power of direct connections. Flowcode is the #1 trusted QR provider for instant conversions and real-time data. We offer offline to online tools such as first-party data collection, next generation geo-reporting data, mobile-first landing pages and API integrations. Founded by the former CEO of AOL and recognized by Forbes, Built In, and LinkedIn as one of the best places to work we are a team of large company executives, startup founders, engineers, scientists, artists, and designers. We are always looking to increase our potential as a company by expanding on talent.","https://cdn.jobboardwise.com/logo/flowcode.com","United States","51-200 employees","Technology, Information and Media",31794,"d:flowcode.com",{"year_founded":23,"employees":23,"employees_linkedin":23,"revenue_range":23,"avg_revenue":23,"g2_rating":24,"g2_review_count":25},null,4.6,77,"21,021 followers",21021,"2026-01-30 05:35:01",{"cabinetm_link":23},true,2,[33,54],{"id":34,"applyToken":35,"slug":36,"title":37,"companyname":7,"companylogo":16,"companyTagline":14,"companyIndustry":19,"city":38,"country":17,"remote":39,"employmentType":40,"department":42,"content_html":43,"content_text":44,"years":45,"createdAt":46,"updatedAtISO":47,"postedAtISO":48,"hasSalary":39,"salaryMin":49,"salaryMax":50,"currency":51,"schema":52},"1b1b361dcffb72310a4fe9e86eb6c4917df83628cac2b829d653898e3a2ca137","24029beb0034c968ded51e8b7092e067069dab49b6059f6cc315bc35c68b78f1","customer-success-manager-at-flowcode-70385ec475","Customer Success Manager","New York",false,[41],"Full-time","Customer Success","\u003Ch1>\u003Cstrong>Customer Success Manager | Media + Agency Flowcode\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>\u003C/h1>\n\u003Cp>\u003Cem>This role is based in Soho, New York City and expected to be in office 4 days a week. \u003C/em>\u003C/p>\n\u003Ch2>\u003Cstrong>Flowcode\u003C/strong>\u003C/h2>\n\u003Cp>Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.\u003C/p>\n\u003Ch2>\u003Cstrong>The Role: Media + Agency Customer Success Manager\u003C/strong>\u003C/h2>\n\u003Cp>We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.\u003C/p>\n\u003Ch3>\u003Cstrong>You'll thrive in this role if you:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency\u003C/li>\n\u003Cli>Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement\u003C/li>\n\u003Cli>Know the ICP and executive org maps at the top holding companies like Comcast, Disney, Warner Bros. Discovery, Paramount, Fox and can navigate from an individual champion to the right budget owner fast\u003C/li>\n\u003Cli>Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach\u003C/li>\n\u003Cli>Spot churn signals early and act - you've turned at-risk accounts into renewals and have the receipts\u003C/li>\n\u003Cli>Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure\u003C/li>\n\u003Cli>Can synthesize complex client challenges into clear executive narratives and recommendations\u003C/li>\n\u003Cli>Take ownership of your accounts and beyond to improve systems, processes, or team performance\u003C/li>\n\u003Cli>Know how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets\u003C/li>\n\u003Cli>Build trust across agency and media orgs: programming, marketing, ad sales, data teams, and operations\u003C/li>\n\u003Cli>Have experience coordinating platform migrations or complex onboarding alongside implementation teams\u003C/li>\n\u003Cli>Are comfortable in Hubspot (or can ramp fast) and use systems to scale client engagement\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What You'll Own:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>NRR targets across your portfolio: \u003C/strong>drive usage, adoption, renewal, and expansion. You own the number of your portfolio.\u003C/li>\n\u003Cli>\u003Cstrong>Health score monitoring: \u003C/strong>proactively flag at-risk signals, build recovery plans, and move before accounts slip.\u003C/li>\n\u003Cli>\u003Cstrong>Executive engagement, Strategic QBRs, Campaign Reviews:\u003C/strong> to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders\u003C/li>\n\u003Cli>\u003Cstrong>Risk mitigation and problem-solving: \u003C/strong>turn insights into action fast, you don't wait for escalation.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-functional influence: \u003C/strong>drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue\u003C/li>\n\u003Cli>\u003Cstrong>Platform migration coordination: \u003C/strong>manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.\u003C/li>\n\u003Cli>\u003Cstrong>Sales partnership: \u003C/strong>identify and close upsell opportunities.\u003C/li>\n\u003Cli>\u003Cstrong>Workflow alignment: \u003C/strong>build rhythms that match media buying cycles, flight dates, and campaign refreshes.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>NYC presence: deepen media relationships by showing up on-site, at events, and as a strategic partner.\u003C/strong>\u003C/p>\n\u003Ch3>\u003Cstrong>Requirements:\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>4-8 years in media-focused CSM, Account Management, or similar roles\u003C/li>\n\u003Cli>Proven track record managing at-risk accounts, driving renewals, and hitting NRR targets\u003C/li>\n\u003Cli>Proven success working with media brands, ideally in TV or digital broadcast environments\u003C/li>\n\u003Cli>Experience managing platform migrations or complex product transitions for enterprise clients\u003C/li>\n\u003Cli>Strong understanding of attribution, analytics, and media KPIs\u003C/li>\n\u003Cli>Experience using CRM and CS platforms like HubSpot and health score tooling experience is a major plus\u003C/li>\n\u003Cli>Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed\u003C/li>\n\u003Cli>Ability to operate independently and deliver in a fast-paced, high-growth startup\u003C/li>\n\u003C/ul>\n\n\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u003C/p>\n\u003Cp>A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $105-125k OTE plus equity. \u003C/p>","Customer Success Manager | Media + Agency Flowcode\nThis role is based in Soho, New York City and expected to be in office 4 days a week. \nFlowcode\nFlowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.\nThe Role: Media + Agency Customer Success Manager\nWe're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.\nYou'll thrive in this role if you:\n\nHave 4-8 years in client success, partnerships, or strategy at a media company, network, or agency\nUnderstand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement\nKnow the ICP and executive org maps at the top holding companies like Comcast, Disney, Warner Bros. Discovery, Paramount, Fox and can navigate from an individual champion to the right budget owner fast\nCan confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach\nSpot churn signals early and act - you've turned at-risk accounts into renewals and have the receipts\nMove fast on account challenges. You are highly proactive, resourceful, and sharp under pressure\nCan synthesize complex client challenges into clear executive narratives and recommendations\nTake ownership of your accounts and beyond to improve systems, processes, or team performance\nKnow how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets\nBuild trust across agency and media orgs: programming, marketing, ad sales, data teams, and operations\nHave experience coordinating platform migrations or complex onboarding alongside implementation teams\nAre comfortable in Hubspot (or can ramp fast) and use systems to scale client engagement\n\nWhat You'll Own:\n\nNRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.\nHealth score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.\nExecutive engagement, Strategic QBRs, Campaign Reviews: to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders\nRisk mitigation and problem-solving: turn insights into action fast, you don't wait for escalation.\nCross-functional influence: drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue\nPlatform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.\nSales partnership: identify and close upsell opportunities.\nWorkflow alignment: build rhythms that match media buying cycles, flight dates, and campaign refreshes.\n\nNYC presence: deepen media relationships by showing up on-site, at events, and as a strategic partner.\nRequirements:\n\n4-8 years in media-focused CSM, Account Management, or similar roles\nProven track record managing at-risk accounts, driving renewals, and hitting NRR targets\nProven success working with media brands, ideally in TV or digital broadcast environments\nExperience managing platform migrations or complex product transitions for enterprise clients\nStrong understanding of attribution, analytics, and media KPIs\nExperience using CRM and CS platforms like HubSpot and health score tooling experience is a major plus\nClear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed\nAbility to operate independently and deliver in a fast-paced, high-growth startup\n\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nA successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $105-125k OTE plus equity.",0,1776871887000,"2026-09-08 08:06:46","2026-04-21T20:57:53.000Z",105,125000,"USD",{"jsonldValid":39,"jsonld":53},"",{"id":55,"applyToken":56,"slug":57,"title":58,"companyname":7,"companylogo":16,"companyTagline":14,"companyIndustry":19,"city":38,"country":17,"remote":39,"employmentType":59,"department":60,"content_html":61,"content_text":62,"years":45,"createdAt":63,"updatedAtISO":64,"postedAtISO":65,"hasSalary":39,"salaryMin":66,"salaryMax":67,"currency":51,"schema":68},"41438212041b644d0b9665625b52c8c08bba0729642816d7c1d554f8acda16aa","e96d659137b49b845b5828398249ff403f5494c8dc4dd8e4b4ecf6cc587a1f11","scaled-customer-success-associate-at-flowcode-3cde113a63","Growth Customer Success Associate",[41],"Marketing","\u003Cp>\u003Cstrong>About Flowcode\u003C/strong>\u003C/p>\n\u003Cp>Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.\u003C/p>\n\u003Cp>\u003Cstrong>The Role\u003C/strong>\u003C/p>\n\u003Cp>This isn't a \"check in quarterly and hope for the best\" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.\u003C/p>\n\u003Cp>Part strategist. Part operator. \u003C/p>\n\u003Cp>\u003Cstrong>You'll Thrive Here If You\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have managed a scaled book of business and know how to prioritize ruthlessly\u003C/li>\n\u003Cli>Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption \u003C/li>\n\u003Cli>Have saved accounts others would have let churn\u003C/li>\n\u003Cli>Can build and optimize automated email workflows and actually measure whether they work\u003C/li>\n\u003Cli>Ramp fast on new tools and don't need hand-holding\u003C/li>\n\u003Cli>Build trust with customers quickly and keep it\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You'll Own\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Full lifecycle management for a scaled portfolio from onboarding through renewal\u003C/li>\n\u003Cli>Proactive outreach and issue resolution tied to health scores and adoption signals\u003C/li>\n\u003Cli>Automated workflows that drive product education and value realization\u003C/li>\n\u003Cli>Early churn detection and recovery plays\u003C/li>\n\u003Cli>Upsell and cross-sell pipeline in partnership with Sales\u003C/li>\n\u003Cli>Internal voice of the customer, always surfacing insights to Product and GTM teams\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What You Bring\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>1-3 years in Customer Success or Account Management\u003C/li>\n\u003Cli>Proven track record managing a high-volume book of business\u003C/li>\n\u003Cli>HubSpot or equivalent CRM experience\u003C/li>\n\u003Cli>Strong written communicator with sharp analytical instincts\u003C/li>\n\u003Cli>Comfortable in a fast-paced, figure-it-out environment\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>This is an in-office role at our beautiful offices in Soho, NYC.\u003C/strong>\u003C/p>\n\u003Cp>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\u003C/p>\n\u003Cp>A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $65k-$75k OTE plus equity. \u003C/p>","About Flowcode\nFlowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.\nThe Role\nThis isn't a \"check in quarterly and hope for the best\" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.\nPart strategist. Part operator. \nYou'll Thrive Here If You\n\nHave managed a scaled book of business and know how to prioritize ruthlessly\nAre obsessive about signals and move fast on them - health scores, engagement dips, low adoption \nHave saved accounts others would have let churn\nCan build and optimize automated email workflows and actually measure whether they work\nRamp fast on new tools and don't need hand-holding\nBuild trust with customers quickly and keep it\n\nWhat You'll Own\n\nFull lifecycle management for a scaled portfolio from onboarding through renewal\nProactive outreach and issue resolution tied to health scores and adoption signals\nAutomated workflows that drive product education and value realization\nEarly churn detection and recovery plays\nUpsell and cross-sell pipeline in partnership with Sales\nInternal voice of the customer, always surfacing insights to Product and GTM teams\n\nWhat You Bring\n\n1-3 years in Customer Success or Account Management\nProven track record managing a high-volume book of business\nHubSpot or equivalent CRM experience\nStrong written communicator with sharp analytical instincts\nComfortable in a fast-paced, figure-it-out environment\n\nThis is an in-office role at our beautiful offices in Soho, NYC.\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nA successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $65k-$75k OTE plus equity.",1764832486000,"2026-09-08 08:06:55","2025-12-03T14:57:15.000Z",65000,75000,{"jsonldValid":39,"jsonld":53},1790412222943]