[{"data":1,"prerenderedAt":368},["ShallowReactive",2],{"$fE-YhwIIVCG4eXbjuLm-OX1I9woQmP8wiR27T535bKIA":3},{"company":4,"jobs":36},{"id":5,"slug":6,"name":7,"name_lower":6,"website":8,"domain_root":9,"linkedin_url":10,"linkedin_handle":6,"category_parent":11,"category_child":12,"tagline":13,"description":14,"logo_url":15,"country":16,"employees_range":17,"year_founded":18,"industry":19,"vendor_pk":20,"vendor_key":21,"metrics":22,"followers_text":29,"followers_count":30,"updated_at":31,"links":32,"publish_candidate":34,"jobCount":35},"mtj_40905","iterable","Iterable","http://iterable.com","iterable.com","https://www.linkedin.com/company/iterable","Content & Experience","Marketing Automation & Campaign/Lead Management","Iterable is the top-rated AI-Powered Customer Communication Platform","Iterable is the top-rated AI-Powered Customer Communication Platform that enables brands like Redfin, Priceline, Calm, and Box to deliver joyful experiences with harmonized, individualized and dynamic cross-channel communications at scale. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: * Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. * Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). * Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: * Official Iterable website, Careers page: https://iterable.com/careers/ * Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur.","https://cdn.jobboardwise.com/logo/iterable.com","United States","501-1,000 employees",2013,"Software Development",40905,"d:iterable.com",{"year_founded":18,"employees":23,"employees_linkedin":24,"revenue_range":25,"avg_revenue":26,"g2_rating":27,"g2_review_count":28},930,480,"$100M-$500M",300000000,4.4,631,"48K  followers",48,"2026-02-08 05:35:01",{"cabinetm_link":33},"https://www.cabinetm.com/product/iterable/iterable",true,29,[37,57,73,85,97,106,118,132,141,152,165,178,189,198,207,218,230,240,249,259,270,281,292,301,313,324,337,346,357],{"id":38,"slug":39,"title":40,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":34,"employmentType":44,"department":46,"content_html":47,"content_text":48,"years":49,"createdAt":50,"updatedAtISO":51,"postedAtISO":52,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":55},"f5985ca22b861fa6653dddf4ed4032892a0286cb480aedf2ce64d86ddbb6979e","senior-mid-market-customer-success-manager-at-iterable-2ae4eb6ddd","Senior Mid-Market Customer Success Manager","https://logo.clearbit.com/iterable.com","Atlanta","Georgia",[45],"Contract","Customer Success","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\u003C/p>\n\u003Cp>As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client \u003C/li>\n\u003Cli>Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \u003C/li>\n\u003Cli>Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\u003C/li>\n\u003Cli>Work with the Support team and other cross functional teams to triage any issues faced by your customers\u003C/li>\n\u003Cli>Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\u003C/li>\n\u003Cli>Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Ability to proactively own the entire customer experience, from onboarding through expansion\u003C/li>\n\u003Cli>Exceptional communication and interpersonal skills\u003C/li>\n\u003Cli>Comfort with presenting complex information to executives \u003C/li>\n\u003Cli>Strong ability to understand technical concepts and problem-solve\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003Cli>Willingness to travel up to 25% of the time\u003C/li>\n\u003Cli>Experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. \u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\nAs a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\nIdentify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\nMaintain a trusted advisor relationship with each assigned client \nLead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \nForecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\nWork with the Support team and other cross functional teams to triage any issues faced by your customers\nUnderstand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\nServe as the voice of the customer to prioritize feature requests and platform improvements during product discussions\n\nQualifications:\n\nAbility to proactively own the entire customer experience, from onboarding through expansion\nExceptional communication and interpersonal skills\nComfort with presenting complex information to executives \nStrong ability to understand technical concepts and problem-solve\nDesire to teach new customers about the platform\nPassion for startups, software, and SaaS products\nWillingness to travel up to 25% of the time\nExperience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $101,000 - $147,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",0,1774546351000,"2026-03-26 18:32:53","2026-03-25T17:59:06.000Z",false,"USD",{"jsonldValid":53,"jsonld":56},"",{"id":58,"slug":59,"title":60,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":61,"country":62,"remote":34,"employmentType":63,"department":64,"content_html":65,"content_text":66,"years":49,"createdAt":67,"updatedAtISO":68,"postedAtISO":69,"hasSalary":53,"salaryMin":70,"salaryMax":71,"currency":54,"schema":72},"8725347e361f5bffd88e4b8d2bd0f43f96f7769463c29bebb810f580900d58f2","mid-market-customer-account-manager-at-iterable-cfa6cb78bd","Mid-Market Customer Account Manager","REMOTE - US","- Us",[45],"Other","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make a difference: \u003C/strong>\u003C/p>\n\u003Cp>We’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.\u003C/p>\n\u003Cp>Success in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.\u003Cbr>\u003Cbr>Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.\u003C/p>\n\u003Cp>\u003Cem>***candidates must be located in EST or CST time zones to be considered for this role.\u003C/em>\u003C/p>\n\u003Cp>\u003Cstrong>You’ll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.\u003C/li>\n\u003Cli>Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.\u003C/li>\n\u003Cli>Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.\u003C/li>\n\u003Cli>Lead win–win commercial negotiations, protecting margin while strengthening long-term relationships.\u003C/li>\n\u003Cli>Partner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.\u003C/li>\n\u003Cli>Map multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.\u003C/li>\n\u003Cli>Build relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.\u003C/li>\n\u003Cli>Respond to and manage customer commercial inquiries with speed, accuracy, and ownership.\u003C/li>\n\u003Cli>Experiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have SaaS experience in sales, account management, or commercial roles tied to recurring revenue.\u003C/li>\n\u003Cli>Bring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.\u003C/li>\n\u003Cli>Show strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.\u003C/li>\n\u003Cli>Can map complex organizations, understand reporting lines, and identify new commercial entry points.\u003C/li>\n\u003Cli>Conduct excellent discovery and convert insights into quantifiable value and commercial opportunity.\u003C/li>\n\u003Cli>Are highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.\u003C/li>\n\u003Cli>Are perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.\u003C/li>\n\u003Cli>Have a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.\u003C/li>\n\u003Cli>Are proactive, disciplined, and take ownership of the commercial plan without waiting for direction.\u003C/li>\n\u003Cli>Excel in problem-solving and adapt quickly in a fast-moving, evolving environment.\u003C/li>\n\u003Cli>Demonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.\u003C/li>\n\u003Cli>Operate with integrity, consistency, and a deep commitment to customer and team success.\u003C/li>\n\u003Cli>Have an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success\u003C/li>\n\u003Cli>Are effective team players, collaborating well with others and prioritizing team success.   \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Technical degree (Bachelors in Computer Science, Engineering, etc\u003C/li>\n\u003Cli>MBA\u003C/li>\n\u003Cli>Familiarity with enterprise email marketing and/or marketing automation solutions\u003C/li>\n\u003Cli>MEDDPICC, Value Selling, Command the Message Methodology\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make a difference: \nWe’re looking for a commercially strong, growth-minded Customer Account Manager (CAM) to join our Mid-Market NOAM team. In this role, you will own a portfolio of accounts in the $20K–$200K ACV range and be accountable for driving renewals, expansion, rightsizing, and vendor consolidation. You’ll translate Iterable’s AI-powered, cross-channel capabilities into measurable customer value, ensuring every account is maximizing its investment in the platform.\nSuccess in this role requires a disciplined sales approach, strong forecasting rigor, and the ability to multi-thread across modern B2C marketing organizations - including global brands with multiple regions, units, or stakeholders. You’ll lead commercial conversations end-to-end: negotiation, pricing proposals, pipeline management, and expansion planning. Working closely with Customer Success, you’ll uncover new use cases, new channels, and new product opportunities to systematically grow your book of business.Your impact will be measured by your ability to renew accounts on time, expand contract value, identify whitespace, and maintain high customer satisfaction throughout the lifecycle.\n***candidates must be located in EST or CST time zones to be considered for this role.\nYou’ll get to:\n\nOwn the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.\nBuild and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.\nIntroduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.\nLead win–win commercial negotiations, protecting margin while strengthening long-term relationships.\nPartner closely with Customer Success, Deliverability, Solutions Consulting, and Finance to create a seamless customer experience.\nMap multi-brand or multi-region account structures to uncover new units, new use cases, and expansion pathways.\nBuild relationships with influencers and decision makers across your accounts, driving multi-threaded engagement.\nRespond to and manage customer commercial inquiries with speed, accuracy, and ownership.\nExperiment with new strategies and commercial motions, providing feedback to leadership on what drives growth in the region.\n\nWe are looking for people who have:\n\nHave SaaS experience in sales, account management, or commercial roles tied to recurring revenue.\nBring 3+ years selling into existing customers at some capacity; leading renewal cycles; and selling new logos. Mid-Market experience preferred.\nShow strong technical aptitude and can communicate Iterable’s capabilities clearly to varied audiences.\nCan map complex organizations, understand reporting lines, and identify new commercial entry points.\nConduct excellent discovery and convert insights into quantifiable value and commercial opportunity.\nAre highly skilled at multi-threading beyond a single champion — across marketing, data, product, and leadership layers.\nAre perceived by customers as trusted advisors who understand modern marketing, data activation, and lifecycle engagement.\nHave a proven track record of closing, asking for business, and navigating pricing/value conversations confidently.\nAre proactive, disciplined, and take ownership of the commercial plan without waiting for direction.\nExcel in problem-solving and adapt quickly in a fast-moving, evolving environment.\nDemonstrate strong collaboration and align well with the broader CAM, CSM, and GTM teams.\nOperate with integrity, consistency, and a deep commitment to customer and team success.\nHave an awareness of the bigger picture into which our Account Management function fits within Iterable plan for sustained success\nAre effective team players, collaborating well with others and prioritizing team success.   \n\nBonus Points:\n\nTechnical degree (Bachelors in Computer Science, Engineering, etc\nMBA\nFamiliarity with enterprise email marketing and/or marketing automation solutions\nMEDDPICC, Value Selling, Command the Message Methodology\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\n\nThe annual cash compensation for this role is $81,000 - $115,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1774438255000,"2026-03-25 12:31:35","2026-03-24T22:34:22.000Z",81000,115000,{"jsonldValid":53,"jsonld":56},{"id":74,"slug":75,"title":76,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":77,"department":78,"content_html":79,"content_text":80,"years":49,"createdAt":81,"updatedAtISO":82,"postedAtISO":83,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":84},"f7ed5544a5516cb115ffca55b847dbe2ef1fc52742f33979eb635325fd1a3c81","staff-accountant-at-iterable-d27aa28df9","Staff Accountant",[45],"Finance","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About the Role:\u003C/strong>\u003C/p>\n\u003Cp>As a Staff Accountant at Iterable, you will be a foundational member of our Accounting  team. This role is designed for a high-potential accounting professional who is eager to dive into the inner workings of a fast-scaled tech company. You will support key partnerships across Operations, Procurement, Legal, and FP&A, ensuring our financial engine runs smoothly.\u003C/p>\n\u003Cp>We value a \u003Cstrong>growth mindset\u003C/strong> above all else. This is a \"roll-up-your-sleeves\" environment where you will be mentored by seasoned pros and given ownership of core accounting processes from day one. If you are detail-oriented, tech-savvy, and ready to evolve your career, we want to hear from you.\u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Support the month-end close process by preparing journal entries, account reconciliations, and supporting schedules in accordance with U.S. GAAP.\u003C/li>\n\u003Cli>Prepare initial monthly flux analysis for balance sheet and income statement accounts to identify trends or anomalies.\u003C/li>\n\u003Cli>Serve as a reliable point of contact for inquiries from other departments.\u003C/li>\n\u003Cli>Work alongside our offshore team to ensure tasks are progressing to deadlines.\u003C/li>\n\u003Cli>Assist with developing and improving accounting policies.\u003C/li>\n\u003Cli>Be a versatile team player that can perform various tasks ranging from routine close procedures to ad-hoc projects, including providing support across various departments as well as for external requests (e.g. external audit).\u003C/li>\n\u003Cli>Learn our system infrastructure and help identify ways to automate routine tasks using AI and modern accounting tools.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>0–3 years of experience. We are looking for high-potential accounting professionals who possess one or a combination of the following:\u003C/li>\n\u003Cli>Public Accounting Foundation: Experience within a Big 4 or top-tier public accounting firm, with a desire to transition into a high-growth corporate environment.\u003C/li>\n\u003Cli>Academic Excellence: A robust educational background in Accounting (BS or MS) with a strong GPA and active leadership in accounting societies or honors programs.\u003C/li>\n\u003Cli>Practical Exposure: Completion of a rigorous accounting internship, ideally within a fast-paced or multi-entity organization.A solid understanding of U.S. GAAP and a desire to become a power user in NetSuite. (Experience with Navan or Numeric is a major plus, but we will train you!)\u003C/li>\n\u003Cli>An analytical, problem-solving \"builder\" mentality. You aren't afraid to dive into the details to understand how a transaction flows through the system.\u003C/li>\n\u003Cli>Clear and concise written and verbal skills; you can explain \"the why\" behind the numbers.\u003C/li>\n\u003Cli>The ability to prioritize tasks in a fast-paced environment while maintaining high standards for accuracy and quality.\u003C/li>\n\u003Cli>CPA or progress toward a CPA license is a plus.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $69,000 - $110,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the Role:\nAs a Staff Accountant at Iterable, you will be a foundational member of our Accounting  team. This role is designed for a high-potential accounting professional who is eager to dive into the inner workings of a fast-scaled tech company. You will support key partnerships across Operations, Procurement, Legal, and FP&A, ensuring our financial engine runs smoothly.\nWe value a growth mindset above all else. This is a \"roll-up-your-sleeves\" environment where you will be mentored by seasoned pros and given ownership of core accounting processes from day one. If you are detail-oriented, tech-savvy, and ready to evolve your career, we want to hear from you.\nKey Responsibilities:\n\nSupport the month-end close process by preparing journal entries, account reconciliations, and supporting schedules in accordance with U.S. GAAP.\nPrepare initial monthly flux analysis for balance sheet and income statement accounts to identify trends or anomalies.\nServe as a reliable point of contact for inquiries from other departments.\nWork alongside our offshore team to ensure tasks are progressing to deadlines.\nAssist with developing and improving accounting policies.\nBe a versatile team player that can perform various tasks ranging from routine close procedures to ad-hoc projects, including providing support across various departments as well as for external requests (e.g. external audit).\nLearn our system infrastructure and help identify ways to automate routine tasks using AI and modern accounting tools.\n\nThe Ideal Candidate Will Have:\n\n0–3 years of experience. We are looking for high-potential accounting professionals who possess one or a combination of the following:\nPublic Accounting Foundation: Experience within a Big 4 or top-tier public accounting firm, with a desire to transition into a high-growth corporate environment.\nAcademic Excellence: A robust educational background in Accounting (BS or MS) with a strong GPA and active leadership in accounting societies or honors programs.\nPractical Exposure: Completion of a rigorous accounting internship, ideally within a fast-paced or multi-entity organization.A solid understanding of U.S. GAAP and a desire to become a power user in NetSuite. (Experience with Navan or Numeric is a major plus, but we will train you!)\nAn analytical, problem-solving \"builder\" mentality. You aren't afraid to dive into the details to understand how a transaction flows through the system.\nClear and concise written and verbal skills; you can explain \"the why\" behind the numbers.\nThe ability to prioritize tasks in a fast-paced environment while maintaining high standards for accuracy and quality.\nCPA or progress toward a CPA license is a plus.\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $69,000 - $110,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1774330247000,"2026-03-24 06:31:25","2026-03-20T18:48:32.000Z",{"jsonldValid":53,"jsonld":56},{"id":86,"slug":87,"title":88,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":89,"country":16,"remote":53,"employmentType":90,"department":64,"content_html":91,"content_text":92,"years":49,"createdAt":93,"updatedAtISO":94,"postedAtISO":95,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":96},"61d8140d443ace77b6ba2a8ef0f0fc1af2ee6cb90ed8dd30961e49dcbb1bcf2b","director-engineering-nova-at-iterable-d4ff075bf0","Director, Engineering (Nova)","Austin",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>We are seeking a Director of Engineering to lead the \u003Cstrong>Nova\u003C/strong> organization. Our vision is to establish Nova as the industry’s most trusted intelligence layer, delivering best-in-class agentic experiences that enable marketers to shift from manual execution to autonomous, results-driven innovation.\u003C/p>\n\u003Cp>Nova has a dual mandate. The team builds and operates core AI-driven systems, and also enables other engineering teams across the company to develop and ship AI-based features quickly and responsibly. This includes establishing shared foundations, defining architectural patterns, and setting technical standards for applied AI development.\u003C/p>\n\u003Cp>This leader will oversee a multidisciplinary organization spanning application development, machine learning engineering, and data science, partnering closely with Product and cross-functional engineering leaders to translate vision into durable, production-grade systems. Also, ensuring every AI-driven action is grounded in high-fidelity context and verifiable customer outcomes.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead the Nova engineering organization across AI application development ML systems\u003C/li>\n\u003Cli>Set technical direction for AI-powered product capabilities and shared AI infrastructure\u003C/li>\n\u003Cli>Drive end-to-end delivery from research and experimentation through productionization and scale\u003C/li>\n\u003Cli>Establish reusable platforms, patterns, and foundations that enable other product teams to build AI features efficiently\u003C/li>\n\u003Cli>Partner with engineering leaders across the company to support adoption of AI capabilities\u003C/li>\n\u003Cli>Ensure high standards for system design, reliability, cost discipline, and operational excellence\u003C/li>\n\u003Cli>Collaborate closely with Product to shape roadmap, evaluate feasibility, and sequence investments\u003C/li>\n\u003Cli>Balance innovation with platform stability and long-term maintainability\u003C/li>\n\u003Cli>Hire, manage, and develop Engineering Managers and senior ICs\u003C/li>\n\u003Cli>Foster a culture of ownership, accountability, and technical rigor\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>10+ years of engineering experience, including significant experience leading managers and scaling multidisciplinary teams.\u003C/li>\n\u003Cli>Proven track record of building and operating production AI/ML systems at scale with a focus on \u003Cstrong>Enterprise-Grade\u003C/strong> reliability.\u003C/li>\n\u003Cli>Experience building and operating production AI / ML systems at scale\u003C/li>\n\u003Cli>Deep understanding of \u003Cstrong>Context Engineering\u003C/strong>, including RAG, retrieval-ranking, and evaluation frameworks for grounding AI agents in high-fidelity data.\u003C/li>\n\u003Cli>Experience defining technical strategy across multiple teams\u003C/li>\n\u003Cli>Experience translating emerging AI capabilities into practical, customer-facing agentic workflows that drive measurable business outcomes (Lift/ROI).\u003C/li>\n\u003Cli>Ability to navigate ambiguity with a \u003Cstrong>Bias for Action\u003C/strong>, making crisp decisions to keep the product roadmap fluid in a fast-moving AI landscape and drive alignment across engineering, product, and data\u003C/li>\n\u003Cli>Experience operating in a multi-team SaaS environment\u003C/li>\n\u003Cli>Strong communication skills and ability to influence senior stakeholders\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience building and productionizing LLM based, agentic or autonomous systems that handle complex orchestration and evaluation.\u003C/li>\n\u003Cli>Experience establishing shared AI platforms or internal developer enablement capabilities\u003C/li>\n\u003Cli>Familiarity with analytics systems, experimentation workflows, or decisioning frameworks\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $204,000 - $319,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nWe are seeking a Director of Engineering to lead the Nova organization. Our vision is to establish Nova as the industry’s most trusted intelligence layer, delivering best-in-class agentic experiences that enable marketers to shift from manual execution to autonomous, results-driven innovation.\nNova has a dual mandate. The team builds and operates core AI-driven systems, and also enables other engineering teams across the company to develop and ship AI-based features quickly and responsibly. This includes establishing shared foundations, defining architectural patterns, and setting technical standards for applied AI development.\nThis leader will oversee a multidisciplinary organization spanning application development, machine learning engineering, and data science, partnering closely with Product and cross-functional engineering leaders to translate vision into durable, production-grade systems. Also, ensuring every AI-driven action is grounded in high-fidelity context and verifiable customer outcomes.\nResponsibilities:\n\nLead the Nova engineering organization across AI application development ML systems\nSet technical direction for AI-powered product capabilities and shared AI infrastructure\nDrive end-to-end delivery from research and experimentation through productionization and scale\nEstablish reusable platforms, patterns, and foundations that enable other product teams to build AI features efficiently\nPartner with engineering leaders across the company to support adoption of AI capabilities\nEnsure high standards for system design, reliability, cost discipline, and operational excellence\nCollaborate closely with Product to shape roadmap, evaluate feasibility, and sequence investments\nBalance innovation with platform stability and long-term maintainability\nHire, manage, and develop Engineering Managers and senior ICs\nFoster a culture of ownership, accountability, and technical rigor\n\nQualifications:\n\n10+ years of engineering experience, including significant experience leading managers and scaling multidisciplinary teams.\nProven track record of building and operating production AI/ML systems at scale with a focus on Enterprise-Grade reliability.\nExperience building and operating production AI / ML systems at scale\nDeep understanding of Context Engineering, including RAG, retrieval-ranking, and evaluation frameworks for grounding AI agents in high-fidelity data.\nExperience defining technical strategy across multiple teams\nExperience translating emerging AI capabilities into practical, customer-facing agentic workflows that drive measurable business outcomes (Lift/ROI).\nAbility to navigate ambiguity with a Bias for Action, making crisp decisions to keep the product roadmap fluid in a fast-moving AI landscape and drive alignment across engineering, product, and data\nExperience operating in a multi-team SaaS environment\nStrong communication skills and ability to influence senior stakeholders\n\nBonus Points\n\nExperience building and productionizing LLM based, agentic or autonomous systems that handle complex orchestration and evaluation.\nExperience establishing shared AI platforms or internal developer enablement capabilities\nFamiliarity with analytics systems, experimentation workflows, or decisioning frameworks\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $204,000 - $319,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773833213000,"2026-03-18 12:27:32","2026-03-16T23:28:36.000Z",{"jsonldValid":53,"jsonld":56},{"id":98,"slug":99,"title":100,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":34,"employmentType":101,"department":46,"content_html":102,"content_text":103,"years":49,"createdAt":93,"updatedAtISO":94,"postedAtISO":104,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":105},"6114bc18ed92645624379bb6eb85595458b69de2163790742f4bc90a5b03cb30","mid-market-customer-success-manager-at-iterable-fefd9abce6","Mid-Market Customer Success Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\u003C/p>\n\u003Cp>As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\u003C/p>\n\u003Cp>One of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client \u003C/li>\n\u003Cli>Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \u003C/li>\n\u003Cli>Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\u003C/li>\n\u003Cli>Work with the Support team and other cross functional teams to triage any issues faced by your customers\u003C/li>\n\u003Cli>Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\u003C/li>\n\u003Cli>Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Ability to proactively own the entire customer experience, from onboarding through expansion\u003C/li>\n\u003Cli>Exceptional communication and interpersonal skills\u003C/li>\n\u003Cli>Comfort with presenting complex information to executives \u003C/li>\n\u003Cli>Strong ability to understand technical concepts and problem-solve\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003Cli>Willingness to travel up to 25% of the time\u003C/li>\n\u003Cli>Experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Community Impact Days\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $81,500 - $118,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers. You will build long-standing partnerships by making sure our customers see as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders.\nAs a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.\nOne of our core values is growth mindset, and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of Mid Market  level ($70K - 250K+ ARR) Iterable customers\nIdentify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\nMaintain a trusted advisor relationship with each assigned client \nLead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction \nForecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\nWork with the Support team and other cross functional teams to triage any issues faced by your customers\nUnderstand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable\nServe as the voice of the customer to prioritize feature requests and platform improvements during product discussions\n\nQualifications:\n\nAbility to proactively own the entire customer experience, from onboarding through expansion\nExceptional communication and interpersonal skills\nComfort with presenting complex information to executives \nStrong ability to understand technical concepts and problem-solve\nDesire to teach new customers about the platform\nPassion for startups, software, and SaaS products\nWillingness to travel up to 25% of the time\nExperience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nCommunity Impact Days\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $81,500 - $118,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-03-17T23:36:51.000Z",{"jsonldValid":53,"jsonld":56},{"id":107,"slug":108,"title":109,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":112,"department":64,"content_html":113,"content_text":114,"years":49,"createdAt":93,"updatedAtISO":94,"postedAtISO":115,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":117},"79c07409f8324de2ea0cd8c6853d58b4a1fd0380658c0d30214fdf60b013027b","senior-grc-analyst-at-iterable-bd51601627","Senior GRC Analyst","Hybrid - Lisbon","Portugal",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>\u003Cstrong>The Role\u003C/strong>\u003C/h3>\n\u003Cp>The Senior GRC Privacy Analyst sits within the Security Governance, Risk, and Compliance (GRC) team and plays a key role in advancing Iterable’s privacy program and supporting the organization’s security and compliance risk management efforts. \u003C/p>\n\u003Cp>This hands-on, senior individual contributor is responsible for privacy operations and participates in rotational responsibilities, including third-party risk reviews, audit support, and customer trust and privacy inquiries. The role partners closely with Legal, the DPO, Security, Product, and business teams to ensure privacy and security risks are identified, assessed, and managed consistently, in alignment with privacy and regulatory requirements.\u003C/p>\n\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead privacy operations within the Security GRC function by developing, implementing, and maintaining privacy program processes and documentation, including:\u003C/li>\n\n\u003Cli>Support privacy-by-design practices by embedding privacy considerations into GRC workflows, risk assessments, and third-party reviews\u003C/li>\n\u003Cli>Support the privacy risk register by providing input and context on privacy and security risks, and ensure key stakeholders, including Legal, the DPO, and business teams, are kept informed of risk status and updates\u003C/li>\n\u003Cli>Assist with third-country data transfer risk assessments (Transfer Impact Assessments), Legitimate Interest Assessments (LIAs), and related privacy evaluations in consultation with Legal and the DPO\u003C/li>\n\u003Cli>Participate in GRC rotational responsibilities, including third-party security and privacy vendor reviews and support for internal and external audits (e.g., SOC 2, ISO 27001), including evidence collection and remediation tracking\u003C/li>\n\u003Cli>Provide rotational support for customer trust and privacy inquiries, partnering with Sales and Customer Success on customer-requested DPIAs, privacy questionnaires, and data protection assessments\u003C/li>\n\u003Cli>Collaborate cross-functionally with Legal, the DPO, Product, Engineering, Security, and business teams to operationalize privacy and security requirements in a scalable, risk-based manner by providing innovative solutions and automation initiatives\u003C/li>\n\u003Cli>Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs)\u003C/li>\u003Cli>Records of Processing Activities (ROPA) and data inventories\u003C/li>\u003Cli>Data Subject Access Requests (DSARs), in coordination with Legal, HR, and Marketing\u003C/li>\u003Cli>Privacy and compliance risk assessments aligned with GDPR, CCPA/CPRA, HIPAA, and other applicable global privacy laws\u003C/li>\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Be/Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong experience with GDPR and global privacy operations in a SaaS or technology environment\u003C/li>\n\u003Cli>Hands-on experience with PIAs/DPIAs, ROPA, DSARs, and privacy risk assessments\u003C/li>\n\u003Cli>Experience with third-party risk management and security reviews\u003C/li>\n\u003Cli>Experience supporting customer trust and privacy inquiries\u003C/li>\n\u003Cli>Ability to analyze complex privacy and security issues and provide clear, actionable recommendations\u003C/li>\n\u003Cli>Familiarity with SOC 2, ISO 27001, and ISO 27701 audit processes\u003C/li>\n\u003Cli>Strong cross-functional communication and stakeholder management skills, including the ability to explain privacy and security risks to technical and non-technical audiences\u003C/li>\n\u003Cli>Highly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines\u003Cbr>\u003Cbr>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Nice to have/Bonus Points::\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Privacy certifications (CIPP/E, CIPP/US, CIPM, or similar)\u003C/li>\n\u003Cli>Experience with US state privacy laws (HIPAA, CCPA and others)\u003C/li>\n\u003Cli>Experience working at a SaaS company \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Role\nThe Senior GRC Privacy Analyst sits within the Security Governance, Risk, and Compliance (GRC) team and plays a key role in advancing Iterable’s privacy program and supporting the organization’s security and compliance risk management efforts. \nThis hands-on, senior individual contributor is responsible for privacy operations and participates in rotational responsibilities, including third-party risk reviews, audit support, and customer trust and privacy inquiries. The role partners closely with Legal, the DPO, Security, Product, and business teams to ensure privacy and security risks are identified, assessed, and managed consistently, in alignment with privacy and regulatory requirements.\n\nKey Responsibilities:\n\nLead privacy operations within the Security GRC function by developing, implementing, and maintaining privacy program processes and documentation, including:\n\nSupport privacy-by-design practices by embedding privacy considerations into GRC workflows, risk assessments, and third-party reviews\nSupport the privacy risk register by providing input and context on privacy and security risks, and ensure key stakeholders, including Legal, the DPO, and business teams, are kept informed of risk status and updates\nAssist with third-country data transfer risk assessments (Transfer Impact Assessments), Legitimate Interest Assessments (LIAs), and related privacy evaluations in consultation with Legal and the DPO\nParticipate in GRC rotational responsibilities, including third-party security and privacy vendor reviews and support for internal and external audits (e.g., SOC 2, ISO 27001), including evidence collection and remediation tracking\nProvide rotational support for customer trust and privacy inquiries, partnering with Sales and Customer Success on customer-requested DPIAs, privacy questionnaires, and data protection assessments\nCollaborate cross-functionally with Legal, the DPO, Product, Engineering, Security, and business teams to operationalize privacy and security requirements in a scalable, risk-based manner by providing innovative solutions and automation initiatives\nPrivacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs)Records of Processing Activities (ROPA) and data inventoriesData Subject Access Requests (DSARs), in coordination with Legal, HR, and MarketingPrivacy and compliance risk assessments aligned with GDPR, CCPA/CPRA, HIPAA, and other applicable global privacy laws\nThe Ideal Candidate Will Be/Have:\n\nStrong experience with GDPR and global privacy operations in a SaaS or technology environment\nHands-on experience with PIAs/DPIAs, ROPA, DSARs, and privacy risk assessments\nExperience with third-party risk management and security reviews\nExperience supporting customer trust and privacy inquiries\nAbility to analyze complex privacy and security issues and provide clear, actionable recommendations\nFamiliarity with SOC 2, ISO 27001, and ISO 27701 audit processes\nStrong cross-functional communication and stakeholder management skills, including the ability to explain privacy and security risks to technical and non-technical audiences\nHighly organized with strong attention to detail and the ability to manage multiple priorities under tight deadlines\n\nNice to have/Bonus Points::\n\nPrivacy certifications (CIPP/E, CIPP/US, CIPM, or similar)\nExperience with US state privacy laws (HIPAA, CCPA and others)\nExperience working at a SaaS company \n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-03-17T11:55:13.000Z","EUR",{"jsonldValid":53,"jsonld":56},{"id":119,"slug":120,"title":121,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":122,"country":123,"remote":53,"employmentType":124,"department":125,"content_html":126,"content_text":127,"years":49,"createdAt":128,"updatedAtISO":129,"postedAtISO":130,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":131},"7a9262d2009860b288262725134c0c3ad32f2e85d8fd7838ed75c992b383276e","associate-it-support-analyst-at-iterable-332b251053","Associate IT Support Analyst","Hybrid - London","- London",[45],"IT","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze  business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks\u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. \u003C/li>\n\u003Cli>You will provide technical support and guidance to Iterators. \u003C/li>\n\u003Cli>You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.\u003C/li>\n\u003Cli>You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.\u003C/li>\n\u003Cli>You will ensure a positive customer support experience  to Iterators through timely, accurate resolution of their issues. \u003C/li>\n\u003Cli>You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.\u003C/li>\n\u003Cli>Experience working with People Operation teams supporting platform, process and operations enablement. \u003C/li>\n\u003Cli>Familiarity with Identity and Access Management (IAM) concepts.\u003C/li>\n\u003Cli>Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with Linksquares, Navan and Coupa \u003C/li>\n\u003Cli>Experience with AI implementation in enterprise applications\u003C/li>\n\u003Cli>Familiarity with vendor management, including renewals and vendor onboarding\u003C/li>\n\u003Cli>Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira\u003C/li>\n\u003Cli>Experience managing SaaS systems  and optimizing license utilization\u003C/li>\n\u003C/ul>\n\u003Cp>The US hourly pay range for this position at the start of employment is $55 - $75/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact:\nAs an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze  business processes and identify data-driven improvements that turn into scalable successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day to day end user support tasks\nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nHow you will make a difference:\n\nYou will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies. \nYou will provide technical support and guidance to Iterators. \nYou will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.\nYou will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.\nYou will ensure a positive customer support experience  to Iterators through timely, accurate resolution of their issues. \nYou will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.\n\nWe are looking for people who have:\n\nStrong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.\nExperience working with People Operation teams supporting platform, process and operations enablement. \nFamiliarity with Identity and Access Management (IAM) concepts.\nStrong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail. \n\nBonus Points\n\nFamiliarity with Linksquares, Navan and Coupa \nExperience with AI implementation in enterprise applications\nFamiliarity with vendor management, including renewals and vendor onboarding\nStrong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira\nExperience managing SaaS systems  and optimizing license utilization\n\nThe US hourly pay range for this position at the start of employment is $55 - $75/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773466331000,"2026-03-14 06:32:18","2026-03-13T20:53:53.000Z",{"jsonldValid":53,"jsonld":56},{"id":133,"slug":134,"title":135,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":136,"department":64,"content_html":137,"content_text":138,"years":49,"createdAt":128,"updatedAtISO":129,"postedAtISO":139,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":140},"cd59d16ca23b9f34640677bcb86ec545fd89ff5478ee98824ed59e45732be5f9","solutions-marketing-manager-at-iterable-195e4d348e","Solutions Marketing Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>The Role:\u003C/h3>\n\u003Cp>As a Solutions Marketing Manager at Iterable, you will lead strategic product marketing initiatives that drive significant business impact. You'll own complex solutions portfolios (including verticals, personas, use cases, etc.), mentor junior team members, and serve as a thought leader both internally and externally.  This role requires deep market expertise, proven leadership capabilities, and the ability to influence at the executive level while driving cross-functional alignment. \u003Cbr>\u003Cbr>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cp>Strategic Leadership\u003C/p>\n\u003Cul>\n\u003Cli>Own end-to-end product marketing strategy for your specific solution area/industry. \u003C/li>\n\u003Cli>Drive company-wide positioning and messaging initiatives that shape market perception\u003C/li>\n\u003Cli>Lead strategic market analysis and competitive intelligence that influences product roadmap\u003C/li>\n\u003Cli>Partner with executive leadership on market strategy and analyst relations\u003C/li>\n\u003C/ul>\n\u003Cp>Advanced Product Marketing Execution\u003C/p>\n\u003Cul>\n\u003Cli>Develop sophisticated go-to-market strategies for complex, multi-stakeholder products\u003C/li>\n\u003Cli>Create comprehensive enablement programs that accelerate sales team performance\u003C/li>\n\u003Cli>Lead major product launches with company-wide visibility and revenue impact\u003C/li>\n\u003Cli>Build and execute thought leadership programs that establish Iterable as category leader\u003C/li>\n\u003C/ul>\n\u003Cp>Cross-Functional Leadership\u003C/p>\n\u003Cul>\n\u003Cli>Serve as primary PMM liaison with our integrated campaigns team, sales enablement, and GTM teams. \u003C/li>\n\u003Cli>Lead customer advisory board sessions and executive customer engagements\u003C/li>\n\u003Cli>Drive alignment across marketing, sales, customer success, and product teams\u003C/li>\n\u003Cli>Mentor and develop junior product marketing team members\u003C/li>\n\u003C/ul>\n\u003Cp>Market Intelligence & Innovation\u003C/p>\n\u003Cul>\n\u003Cli>Conduct sophisticated buyer research and competitive analysis\u003C/li>\n\u003Cli>Identify and develop new market opportunities and solution categories\u003C/li>\n\u003Cli>Lead win/loss analysis programs that drive product and GTM improvements\u003C/li>\n\u003Cli>Build strategic partner and alliance marketing programs\u003C/li>\n\u003C/ul>\n\u003Cp>Revenue Impact\u003C/p>\n\u003Cul>\n\u003Cli>Own expansion marketing strategies that drive net revenue retention\u003C/li>\n\u003Cli>Develop account-based marketing approaches for enterprise opportunities\u003C/li>\n\u003Cli>Create pricing and packaging recommendations based on market analysis\u003C/li>\n\u003Cli>Drive customer advocacy programs that generate qualified pipeline\u003C/li>\n\u003C/ul>\n\u003Ch3>Advanced Responsibilities:\u003C/h3>\n\u003Cp>Solutions Marketing Focus\u003C/p>\n\u003Cul>\n\u003Cli>Architect customer solution narratives tailored to verticals and personas\u003C/li>\n\u003Cli>Develop market segmentation strategies that guide GTM focus and investment\u003C/li>\n\u003Cli>Lead integrated campaigns that demonstrate clear pipeline and revenue attribution\u003C/li>\n\u003Cli>Build industry expertise that establishes competitive moats\u003C/li>\n\u003C/ul>\n\u003Ch3>What We're Looking For:\u003C/h3>\n\u003Cp>Experience & Background\u003C/p>\n\u003Cul>\n\u003Cli>5-7 years in product marketing\u003C/li>\n\u003Cli>Proven track record launching complex B2B SaaS products with measurable business impact\u003C/li>\n\u003Cli>Experience with enterprise sales cycles and multi-stakeholder decision processes\u003C/li>\n\u003Cli>Deep knowledge of marketing technology, customer data platforms, or related spaces\u003C/li>\n\u003C/ul>\n\u003Cp>Leadership & Strategy\u003C/p>\n\u003Cul>\n\u003Cli>Demonstrated ability to influence without authority across all organizational levels\u003C/li>\n\u003Cli>Experience mentoring and developing marketing team members\u003C/li>\n\u003Cli>Strong strategic thinking with ability to translate market insights into business strategy\u003C/li>\n\u003Cli>Proven success driving measurable improvements in win rates, deal size, or sales velocity\u003C/li>\n\u003C/ul>\n\u003Cp>Technical & Analytical Skills\u003C/p>\n\u003Cul>\n\u003Cli>Comfort with technical products and ability to communicate with engineering teams\u003C/li>\n\u003Cli>Advanced customer research and market analysis capabilities\u003C/li>\n\u003Cli>Data-driven approach with experience measuring and optimizing marketing programs\u003C/li>\n\u003Cli>Strong presentation skills for executive and customer audiences\u003C/li>\n\u003C/ul>\n\u003Cp>Industry Knowledge\u003C/p>\n\u003Cul>\n\u003Cli>Deep understanding of MarTech landscape and competitive dynamics\u003C/li>\n\u003Cli>Experience with customer data platforms, marketing automation, or related technologies\u003C/li>\n\u003Cli>Knowledge of privacy regulations and their impact on marketing technology\u003C/li>\n\u003Cli>Understanding of AI/ML applications in marketing and customer engagement\u003C/li>\n\u003C/ul>\n\u003Ch3>Success Metrics:\u003C/h3>\n\u003Cul>\n\u003Cli>Revenue influence and pipeline attribution\u003C/li>\n\u003Cli>Competitive win rates and market share growth\u003C/li>\n\u003Cli>Product adoption across customer base\u003C/li>\n\u003Cli>Team development and cross-functional satisfaction scores\u003C/li>\n\u003Cli>Analyst recognition and thought leadership visibility\u003C/li>\n\u003C/ul>\n\u003Ch3>Growth Opportunities:\u003C/h3>\n\u003Cul>\n\u003Cli>Opportunity to build and lead specialized teams (Competitive, Solutions, Platform)\u003C/li>\n\u003Cli>Speaking opportunities at major industry conferences\u003C/li>\n\u003Cli>Direct partnership with executive team on strategic initiatives\u003C/li>\n\u003Cli>Potential to drive new product category creation\u003C/li>\n\u003C/ul>\n\u003Ch3>What We Offer:\u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salary with significant equity upside\u003C/li>\n\u003Cli>Comprehensive benefits and unlimited PTO\u003C/li>\n\u003Cli>Professional development budget and conference attendance\u003C/li>\n\u003Cli>Opportunity to shape the future of a high-growth SaaS company\u003C/li>\n\u003Cli>Work with industry-leading brands and cutting-edge marketing technology\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $119,000 - $185,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Role:\nAs a Solutions Marketing Manager at Iterable, you will lead strategic product marketing initiatives that drive significant business impact. You'll own complex solutions portfolios (including verticals, personas, use cases, etc.), mentor junior team members, and serve as a thought leader both internally and externally.  This role requires deep market expertise, proven leadership capabilities, and the ability to influence at the executive level while driving cross-functional alignment. Key Responsibilities:\nStrategic Leadership\n\nOwn end-to-end product marketing strategy for your specific solution area/industry. \nDrive company-wide positioning and messaging initiatives that shape market perception\nLead strategic market analysis and competitive intelligence that influences product roadmap\nPartner with executive leadership on market strategy and analyst relations\n\nAdvanced Product Marketing Execution\n\nDevelop sophisticated go-to-market strategies for complex, multi-stakeholder products\nCreate comprehensive enablement programs that accelerate sales team performance\nLead major product launches with company-wide visibility and revenue impact\nBuild and execute thought leadership programs that establish Iterable as category leader\n\nCross-Functional Leadership\n\nServe as primary PMM liaison with our integrated campaigns team, sales enablement, and GTM teams. \nLead customer advisory board sessions and executive customer engagements\nDrive alignment across marketing, sales, customer success, and product teams\nMentor and develop junior product marketing team members\n\nMarket Intelligence & Innovation\n\nConduct sophisticated buyer research and competitive analysis\nIdentify and develop new market opportunities and solution categories\nLead win/loss analysis programs that drive product and GTM improvements\nBuild strategic partner and alliance marketing programs\n\nRevenue Impact\n\nOwn expansion marketing strategies that drive net revenue retention\nDevelop account-based marketing approaches for enterprise opportunities\nCreate pricing and packaging recommendations based on market analysis\nDrive customer advocacy programs that generate qualified pipeline\n\nAdvanced Responsibilities:\nSolutions Marketing Focus\n\nArchitect customer solution narratives tailored to verticals and personas\nDevelop market segmentation strategies that guide GTM focus and investment\nLead integrated campaigns that demonstrate clear pipeline and revenue attribution\nBuild industry expertise that establishes competitive moats\n\nWhat We're Looking For:\nExperience & Background\n\n5-7 years in product marketing\nProven track record launching complex B2B SaaS products with measurable business impact\nExperience with enterprise sales cycles and multi-stakeholder decision processes\nDeep knowledge of marketing technology, customer data platforms, or related spaces\n\nLeadership & Strategy\n\nDemonstrated ability to influence without authority across all organizational levels\nExperience mentoring and developing marketing team members\nStrong strategic thinking with ability to translate market insights into business strategy\nProven success driving measurable improvements in win rates, deal size, or sales velocity\n\nTechnical & Analytical Skills\n\nComfort with technical products and ability to communicate with engineering teams\nAdvanced customer research and market analysis capabilities\nData-driven approach with experience measuring and optimizing marketing programs\nStrong presentation skills for executive and customer audiences\n\nIndustry Knowledge\n\nDeep understanding of MarTech landscape and competitive dynamics\nExperience with customer data platforms, marketing automation, or related technologies\nKnowledge of privacy regulations and their impact on marketing technology\nUnderstanding of AI/ML applications in marketing and customer engagement\n\nSuccess Metrics:\n\nRevenue influence and pipeline attribution\nCompetitive win rates and market share growth\nProduct adoption across customer base\nTeam development and cross-functional satisfaction scores\nAnalyst recognition and thought leadership visibility\n\nGrowth Opportunities:\n\nOpportunity to build and lead specialized teams (Competitive, Solutions, Platform)\nSpeaking opportunities at major industry conferences\nDirect partnership with executive team on strategic initiatives\nPotential to drive new product category creation\n\nWhat We Offer:\n\nCompetitive salary with significant equity upside\nComprehensive benefits and unlimited PTO\nProfessional development budget and conference attendance\nOpportunity to shape the future of a high-growth SaaS company\nWork with industry-leading brands and cutting-edge marketing technology\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $119,000 - $185,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-03-13T18:37:05.000Z",{"jsonldValid":53,"jsonld":56},{"id":142,"slug":143,"title":144,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":145,"department":46,"content_html":146,"content_text":147,"years":49,"createdAt":148,"updatedAtISO":149,"postedAtISO":150,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":151},"0a943c0259ee5bb38e9f4098c362549dac283618559fe089dd311431ceea45e0","senior-implementation-project-manager-at-iterable-5e962dc921","Senior Implementation Project Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals. \u003C/p>\n\u003Cp>\u003Cstrong>About The Professional Services Team:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success..\u003C/li>\n\u003Cli>Our team is made up of project managers, implementation consultants, and technical consultants. \u003C/li>\n\u003Cli>We deliver growth marketing strategy, implementation consulting, onboarding and project management services. \u003C/li>\n\u003C/ul>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Senior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers. \u003C/li>\n\u003Cli>Sr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion. \u003C/li>\n\u003Cli>Sr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project. \u003C/li>\n\u003Cli>The ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT. \u003C/li>\n\u003Cli>Must have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.\u003C/li>\n\u003Cli>Oversee project execution including resourcing, project scheduling, and timely delivery\u003C/li>\n\u003Cli>Provide timely, clear, concise communications to customer and the Iterable project team\u003C/li>\n\u003Cli>Assess project risks, anticipate challenges, and provide escalation management when necessary\u003C/li>\n\u003Cli>Meet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role\u003C/li>\n\u003Cli>2+ years experience working in a fast-paced, high-tech, SaaS startup environment\u003C/li>\n\u003Cli>2+ years mentoring Project Managers\u003C/li>\n\u003Cli>Proven ability to deliver complex technical projects and customer facing solutions\u003C/li>\n\u003Cli>Expert use of MS Office Suite, Google Enterprise Suite,and project management tools\u003C/li>\n\u003Cli>Excellent written and verbal communication skills\u003C/li>\n\u003Cli>High emotional intelligence\u003C/li>\n\u003Cli>Servant leadership and a passion for driving customer success\u003C/li>\n\u003Cli>Strong accountability, ownership, and bias for action\u003C/li>\n\u003Cli>Ability to travel to customer sites when required by project scope\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Knowledge of marketing automation and marketing technologies\u003C/li>\n\u003Cli>Experience developing implementation delivery methodologies\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $113,500 - $179,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a Senior Implementation Project Manager at Iterable, you will help customers implement the Iterable platform for their engagement marketing needs. Sr. IPMs engage with executives, developers, marketing managers and other stakeholders to successfully scope and drive the project through to successful completion. Sr. IPMs are Iterable experts and will work with other internal subject matter experts for the implementation project. As the owner of the overall success of the project, PMs are responsible for driving the project delivery, resources and milestones to meet customer goals. \nAbout The Professional Services Team:\n\nThe core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize their success..\nOur team is made up of project managers, implementation consultants, and technical consultants. \nWe deliver growth marketing strategy, implementation consulting, onboarding and project management services. \n\nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nSenior Implementation Project Managers (Sr. IPMs) lead multiple, concurrent, strategic enterprise projects to implement the Iterable platform for our customers. \nSr. IPMs engage with executives, developers, marketing managers, and other stakeholders to successfully scope and drive the project through successful completion. \nSr. IPMs are knowledgeable about the Iterable use cases, and work with other internal subject matter experts (SMEs) for the implementation project. \nThe ideal candidate will have experience developing relationships across functional areas such as Sales, Engineering, Customer Success, Security, and IT. \nMust have project management experience managing complex B2B/B2C implementations and a proven track record of meeting and exceeding scope goals and target dates.\nOversee project execution including resourcing, project scheduling, and timely delivery\nProvide timely, clear, concise communications to customer and the Iterable project team\nAssess project risks, anticipate challenges, and provide escalation management when necessary\nMeet or exceed targets for CSAT (customer satisfaction) and billable utilization, and on-time completion.\n\nQualifications:\n\n6+ years in B2B customer-facing SaaS platform implementation, project management, or delivery service role\n2+ years experience working in a fast-paced, high-tech, SaaS startup environment\n2+ years mentoring Project Managers\nProven ability to deliver complex technical projects and customer facing solutions\nExpert use of MS Office Suite, Google Enterprise Suite,and project management tools\nExcellent written and verbal communication skills\nHigh emotional intelligence\nServant leadership and a passion for driving customer success\nStrong accountability, ownership, and bias for action\nAbility to travel to customer sites when required by project scope\n\nBonus points:\n\nKnowledge of marketing automation and marketing technologies\nExperience developing implementation delivery methodologies\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $113,500 - $179,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773293190000,"2026-03-12 06:27:13","2026-03-11T19:53:25.000Z",{"jsonldValid":53,"jsonld":56},{"id":153,"slug":154,"title":155,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":156,"department":157,"content_html":158,"content_text":159,"years":49,"createdAt":160,"updatedAtISO":161,"postedAtISO":162,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":163,"schema":164},"0ccd00330862d722060f8c6ddac98b34258a4b82d1de869eae7d4a732e4f3a3d","senior-cloud-security-engineer-at-iterable-f8980e8f1e","Senior Cloud Security Engineer",[45],"Engineering","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact:\u003C/strong>\u003C/p>\n\u003Cp>Customers trust Iterable with sensitive information, expecting us to safeguard their data. Iterable's Security team leads a cross-functional effort across the company to ensure that all systems remain secure in support of Iterable's core values, and to provide assurance to our customers that we will be good stewards of their valued data. The Security team actively leads the effort to improve Iterable's security posture in concert with other groups as they develop or launch new features and services. As Engineers, we believe in security through automation, assessments, technical reviews and vulnerability evaluation. Our footprint spans across the entire company at all levels, throughout the complete development lifecycle. \u003C/p>\n\u003Cp>We aim to create a compelling, well-documented, and holistically managed security program. We are looking for individuals to join our vibrant Security Engineering team to move the current state of security to the next level. We strive to improve our cloud security capabilities, and support our peers in building an amazing product through creating an environment which fosters security by design. To summarize, we want you to share and be a part of our grand plan!\u003C/p>\n\u003Cp>One of our core values is “Growth Mindset,” and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>In this role you'll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Review system designs and implementations, and consult with engineers across the organization to identify and/or avoid security issues through alignment with security standards and best practices, document and ensure security issues are appropriately remediated\u003C/li>\n\u003Cli>Leverage subject matter expertise of systems and infrastructure to propose solutions and drive architectural improvements which address classes of security vulnerabilities\u003C/li>\n\u003Cli>Develop and implement cloud and infrastructure security architecture and contribute to overall strategy and roadmap plans\u003C/li>\n\u003Cli>Participate in the selection, design, development, implementation, and management of automated security testing tools, such as cloud security posture management and image vulnerability scanners\u003C/li>\n\u003Cli>Implement solutions that integrate into CI pipelines to shift security as far left as possible and raise concerns early to engineering teams.\u003C/li>\n\u003Cli>Promote DevSecOps principles and implement Infrastructure as Code (IaC) scanning and policy enforcement to ensure deployments via Terraform, AWS CloudFormation, or similar, are secure and compliant with standards and guidelines\u003C/li>\n\u003Cli>Coordinate and participate in penetration tests of our cloud services\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years hands-on-keyboard in Cloud Security, SRE, DevOps, DevSecOps, or Infra Engineering.\u003C/li>\n\u003Cli>Strong working knowledge of Kubernetes and ecosystem tools such as helm, ArgoCD.\u003C/li>\n\u003Cli>Production experience with AWS services, particularly AWS Organizations, AWS Identity (SSO), Identity and Access Management (IAM), Service Control Policies (SCPs), Virtual Private Clouds, Elastic Load Balancers, AWS CloudTrail, and Security Groups.\u003C/li>\n\u003Cli>Proficiency with Terraform.\u003C/li>\n\u003Cli>Experience developing custom actions or workflows in Github or Gitlab.\u003C/li>\n\u003Cli>Solid understanding of cloud security vulnerabilities defense techniques and security best practices, including AWS security practices and present-day threats\u003C/li>\n\u003Cli>Proficiency in a high level programming language, such as Python or Go\u003C/li>\n\u003Cli>Familiarity with policy management tools such as OPA or Kyverno\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>GCP experience\u003C/li>\n\u003Cli>Scala or JVM ecosystem experience\u003C/li>\n\u003Cli>Familiarity with common observability tools such as Datadog, Prometheus/Grafana\u003C/li>\n\u003Cli>Experience with AWS EKS\u003C/li>\n\u003Cli>Experience with Panther SIEM\u003C/li>\n\u003Cli>Hands on work standing up Jupyter notebook instances, using Jupyter operationally. \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $138,500 - $213,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact:\nCustomers trust Iterable with sensitive information, expecting us to safeguard their data. Iterable's Security team leads a cross-functional effort across the company to ensure that all systems remain secure in support of Iterable's core values, and to provide assurance to our customers that we will be good stewards of their valued data. The Security team actively leads the effort to improve Iterable's security posture in concert with other groups as they develop or launch new features and services. As Engineers, we believe in security through automation, assessments, technical reviews and vulnerability evaluation. Our footprint spans across the entire company at all levels, throughout the complete development lifecycle. \nWe aim to create a compelling, well-documented, and holistically managed security program. We are looking for individuals to join our vibrant Security Engineering team to move the current state of security to the next level. We strive to improve our cloud security capabilities, and support our peers in building an amazing product through creating an environment which fosters security by design. To summarize, we want you to share and be a part of our grand plan!\nOne of our core values is “Growth Mindset,” and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.\nIn this role you'll get to:\n\nReview system designs and implementations, and consult with engineers across the organization to identify and/or avoid security issues through alignment with security standards and best practices, document and ensure security issues are appropriately remediated\nLeverage subject matter expertise of systems and infrastructure to propose solutions and drive architectural improvements which address classes of security vulnerabilities\nDevelop and implement cloud and infrastructure security architecture and contribute to overall strategy and roadmap plans\nParticipate in the selection, design, development, implementation, and management of automated security testing tools, such as cloud security posture management and image vulnerability scanners\nImplement solutions that integrate into CI pipelines to shift security as far left as possible and raise concerns early to engineering teams.\nPromote DevSecOps principles and implement Infrastructure as Code (IaC) scanning and policy enforcement to ensure deployments via Terraform, AWS CloudFormation, or similar, are secure and compliant with standards and guidelines\nCoordinate and participate in penetration tests of our cloud services\n\nWe are looking for people who have:\n\n5+ years hands-on-keyboard in Cloud Security, SRE, DevOps, DevSecOps, or Infra Engineering.\nStrong working knowledge of Kubernetes and ecosystem tools such as helm, ArgoCD.\nProduction experience with AWS services, particularly AWS Organizations, AWS Identity (SSO), Identity and Access Management (IAM), Service Control Policies (SCPs), Virtual Private Clouds, Elastic Load Balancers, AWS CloudTrail, and Security Groups.\nProficiency with Terraform.\nExperience developing custom actions or workflows in Github or Gitlab.\nSolid understanding of cloud security vulnerabilities defense techniques and security best practices, including AWS security practices and present-day threats\nProficiency in a high level programming language, such as Python or Go\nFamiliarity with policy management tools such as OPA or Kyverno\n\nBonus points:\n\nGCP experience\nScala or JVM ecosystem experience\nFamiliarity with common observability tools such as Datadog, Prometheus/Grafana\nExperience with AWS EKS\nExperience with Panther SIEM\nHands on work standing up Jupyter notebook instances, using Jupyter operationally. \n\nPerks & Benefits:\n\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $138,500 - $213,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1773056320000,"2026-03-09 12:38:51","2026-03-08T20:27:17.000Z","GEL",{"jsonldValid":53,"jsonld":56},{"id":166,"slug":167,"title":168,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":61,"country":62,"remote":34,"employmentType":169,"department":46,"content_html":170,"content_text":171,"years":49,"createdAt":172,"updatedAtISO":173,"postedAtISO":174,"hasSalary":53,"salaryMin":175,"salaryMax":176,"currency":54,"schema":177},"978aae333b4fe9404b958507ae4dee79b5ba48c84755a64a9e6efd609c17a898","implementation-consultant-at-iterable-41a749b243","Implementation Consultant",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About The Professional Services Team:\u003C/strong>\u003C/p>\n\u003Cp>The core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize our ARR. Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance\u003C/p>\n\u003Cp>\u003Cstrong>The core purpose of a Senior Implementation Consultant:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>To delight your customers with experiences and outcomes that maximize their growth and ours.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead customers through successful implementations of the Iterable platform\u003C/li>\n\u003Cli>Build relationships with key stakeholders by learning and solving their challenges\u003C/li>\n\u003Cli>Manage internal resources, customer resources, and third parties as needed\u003C/li>\n\u003Cli>Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans\u003C/li>\n\u003Cli>Advocate internally for your customers’ product needs\u003C/li>\n\u003Cli>Effectively manage and complete on-time multiple projects simultaneously\u003C/li>\n\u003Cli>Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process\u003C/li>\n\u003Cli>Keep your project plans and meeting notes organized and up to date in our system of record\u003C/li>\n\u003Cli>Engage in team meetings & discussions in order to share successes, learn solutions, and propose ideas\u003C/li>\n\u003Cli>Contribute to innovations in our processes, operations, tools, team structure, and service offerings\u003C/li>\n\u003Cli>Participate in cross-functional improvement initiatives to support the achievement of our OKRs\u003C/li>\n\u003Cli>Travel to onsites in order to gain valuable face-time with key customers\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Coaching and teaching\u003C/li>\n\u003Cli>Strategic thinking\u003C/li>\n\u003Cli>Problem-solving\u003C/li>\n\u003Cli>Facilitating\u003C/li>\n\u003Cli>Training\u003C/li>\n\u003Cli>Empathy for customers and teammates\u003C/li>\n\u003Cli>Communicating and listening\u003C/li>\n\u003Cli>Project management\u003C/li>\n\u003Cli>Marketing technology\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Education & Experience Desired\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable\u003C/li>\n\u003Cli>Understanding how data flows between systems in a tech stack\u003C/li>\n\u003Cli>3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams\u003C/li>\n\u003Cli>Nice to have: Have experience in growth marketing operations, marketing automation, &  email/SMS/mobile marketing\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $96,500 - $151,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About The Professional Services Team:\nThe core purpose of the Iterable Professional Services team is to delight our customers with experiences & outcomes that maximize our ARR. Our team is made up of project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We deliver growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services to our customers. We measure our success by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is critical that everyone in PS embodies our values: Humility, Trust, Growth Mindset, and Balance\nThe core purpose of a Senior Implementation Consultant:\n\nTo delight your customers with experiences and outcomes that maximize their growth and ours.\n\nResponsibilities:\n\nLead customers through successful implementations of the Iterable platform\nBuild relationships with key stakeholders by learning and solving their challenges\nManage internal resources, customer resources, and third parties as needed\nBuild customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans\nAdvocate internally for your customers’ product needs\nEffectively manage and complete on-time multiple projects simultaneously\nSupport the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process\nKeep your project plans and meeting notes organized and up to date in our system of record\nEngage in team meetings & discussions in order to share successes, learn solutions, and propose ideas\nContribute to innovations in our processes, operations, tools, team structure, and service offerings\nParticipate in cross-functional improvement initiatives to support the achievement of our OKRs\nTravel to onsites in order to gain valuable face-time with key customers\n\nQualifications:\n\nCoaching and teaching\nStrategic thinking\nProblem-solving\nFacilitating\nTraining\nEmpathy for customers and teammates\nCommunicating and listening\nProject management\nMarketing technology\n\nEducation & Experience Desired\n\nA Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable\nUnderstanding how data flows between systems in a tech stack\n3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams\nNice to have: Have experience in growth marketing operations, marketing automation, &  email/SMS/mobile marketing\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe annual cash compensation for this role is $96,500 - $151,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1772084554000,"2026-02-26 06:43:03","2026-02-25T19:18:41.000Z",96500,151000,{"jsonldValid":53,"jsonld":56},{"id":179,"slug":180,"title":181,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":182,"department":157,"content_html":183,"content_text":184,"years":49,"createdAt":185,"updatedAtISO":186,"postedAtISO":187,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":188},"21bda1b77ba1ce680b2f61993a4204f8bb585121357a80be535fd167c8e543d4","android-engineer-at-iterable-0351a35a8c","Android Engineer",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>Join Iterable in Portugal, where innovation meets opportunity! At Iterable, you’ll thrive in a values-based community with competitive salaries, exceptional benefits, and continuous learning opportunities. Our expansion into Portugal is a game-changer, offering you the chance to shape our brand and bridge the gap between technical and marketing teams.\u003C/p>\n\u003Ch3>\u003Cstrong>How you will make a difference\u003C/strong>\u003C/h3>\n\u003Cp>As an \u003Cstrong>Android Software Engineer II\u003C/strong> on the \u003Cstrong>SDK\u003C/strong> team at Iterable, you’ll contribute to our Android and Flutter SDK and related mobile integration features that enable customers to send billions of personalized messages to people around the world each year. This includes adding new features to our existing integration channels such as \u003Cstrong>SMS\u003C/strong> and \u003Cstrong>Push Notifications\u003C/strong>, and helping build out support for new mobile and device channels we may add in the future (for example Roku, Messenger, WhatsApp, Android Auto, and others).\u003C/p>\n\u003Cp>You’ll work closely with our Product team to refine product features and determine the feasibility of upcoming projects, and you’ll collaborate with teams such as \u003Cstrong>Delivery\u003C/strong> and \u003Cstrong>User Data Infrastructure\u003C/strong> to ensure the products and services the mobile team builds remain fast, reliable, and scalable.\u003C/p>\n\u003Cp>One of our core values is a \u003Cstrong>growth mindset\u003C/strong>, and Iterable is a company where everyone can grow. If this role excites you, we encourage you to apply—we value applicants for the skills and potential they bring beyond a job description.\u003C/p>\n\u003Ch3>\u003Cstrong>You’ll get to\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Own \u003Cstrong>Android SDKs\u003C/strong> and associated functionality, with a growing focus on how they integrate cleanly with \u003Cstrong>Flutter\u003C/strong> and other cross-platform environments.\u003C/li>\n\u003Cli>Influence technical strategy to build SDKs and integrations \u003Cstrong>mobile and Flutter developers will love\u003C/strong>, with clear APIs and reliable behavior.\u003C/li>\n\u003Cli>Drive team discussions on system architecture and component design, with an eye toward cross-platform usage patterns (native + Flutter).\u003C/li>\n\u003Cli>Design intuitive and performant APIs that feel natural to Android and Flutter developers alike.\u003C/li>\n\u003Cli>Participate in code reviews and help uphold high standards for code quality, testing, and documentation.\u003C/li>\n\u003Cli>Ship code frequently in an iterative environment, balancing quality and speed.\u003C/li>\n\u003Cli>Collaborate with a small, nimble team of engineers that values ownership, autonomy, and learning.\u003C/li>\n\u003Cli>Partner with Product and other Iterable teams to deliver on the team’s technical vision for mobile and cross‑platform channels.\u003C/li>\n\u003Cli>Participate in an on-call rotation to help support our customers (currently about once per quarter).\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>We are looking for people who have\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>B.S. or M.S. in Computer Science, or equivalent practical experience.\u003C/li>\n\u003Cli>\u003Cstrong>3+ years of experience in mobile development\u003C/strong>, with a strong track record of building and shipping Android applications or SDKs (SWE II level).\u003C/li>\n\u003Cli>Strong knowledge of Android and its core frameworks, along with solid understanding of mobile platforms and constraints.\u003C/li>\n\u003Cli>Expert-level proficiency in \u003Cstrong>Kotlin\u003C/strong> or \u003Cstrong>Java\u003C/strong>, and modern Android tooling and libraries.\u003C/li>\n\u003Cli>Solid computer science fundamentals (threading, memory management, performance, and testing best practices).\u003C/li>\n\u003Cli>Experience building and maintaining \u003Cstrong>public-facing APIs and/or SDKs\u003C/strong>, ideally for external developers.\u003C/li>\n\u003Cli>\u003Cstrong>Hands-on experience with Flutter in a production or near‑production context\u003C/strong> (for example, shipping features in a Flutter app, building a Flutter plugin, or integrating a native Android SDK into a Flutter codebase). This experience is \u003Cstrong>strongly preferred and will be used day‑to‑day in the role\u003C/strong>.\u003C/li>\n\u003Cli>Passion for learning and continuously improving yourself, your team, and the developer experience you create.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Bonus points\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Examples of shipped applications or SDKs on the Google Play Store.\u003C/li>\n\u003Cli>Experience with mobile build systems and automation (e.g., \u003Cstrong>Gradle\u003C/strong>, CI pipelines).\u003C/li>\n\u003Cli>Experience with testing frameworks for mobile and/or Flutter (unit, integration, snapshot, end‑to‑end).\u003C/li>\n\u003Cli>Involvement in the local or global Android and/or Flutter developer community (meetups, open source, speaking, writing, etc.).\u003C/li>\n\u003Cli>Experience deploying and operating services on \u003Cstrong>AWS\u003C/strong> or another major cloud provider.\u003C/li>\n\u003Cli>Proficiency with other cross-platform development frameworks such as \u003Cstrong>React Native\u003C/strong>; Flutter remains our strong preference for this role, but adjacent experience is valuable.\u003C/li>\n\u003C/ul>\n\u003Cp>While Flutter experience is highlighted as a strong preference and key part of this role, we’re always excited to speak with Android engineers who can demonstrate the ability to ramp quickly on new frameworks and tooling.\u003C/p>\n\u003Ch3>\u003Cstrong>Perks & Benefits (Portugal)\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Join Iterable in Portugal, where innovation meets opportunity! At Iterable, you’ll thrive in a values-based community with competitive salaries, exceptional benefits, and continuous learning opportunities. Our expansion into Portugal is a game-changer, offering you the chance to shape our brand and bridge the gap between technical and marketing teams.\nHow you will make a difference\nAs an Android Software Engineer II on the SDK team at Iterable, you’ll contribute to our Android and Flutter SDK and related mobile integration features that enable customers to send billions of personalized messages to people around the world each year. This includes adding new features to our existing integration channels such as SMS and Push Notifications, and helping build out support for new mobile and device channels we may add in the future (for example Roku, Messenger, WhatsApp, Android Auto, and others).\nYou’ll work closely with our Product team to refine product features and determine the feasibility of upcoming projects, and you’ll collaborate with teams such as Delivery and User Data Infrastructure to ensure the products and services the mobile team builds remain fast, reliable, and scalable.\nOne of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, we encourage you to apply—we value applicants for the skills and potential they bring beyond a job description.\nYou’ll get to\n\nOwn Android SDKs and associated functionality, with a growing focus on how they integrate cleanly with Flutter and other cross-platform environments.\nInfluence technical strategy to build SDKs and integrations mobile and Flutter developers will love, with clear APIs and reliable behavior.\nDrive team discussions on system architecture and component design, with an eye toward cross-platform usage patterns (native + Flutter).\nDesign intuitive and performant APIs that feel natural to Android and Flutter developers alike.\nParticipate in code reviews and help uphold high standards for code quality, testing, and documentation.\nShip code frequently in an iterative environment, balancing quality and speed.\nCollaborate with a small, nimble team of engineers that values ownership, autonomy, and learning.\nPartner with Product and other Iterable teams to deliver on the team’s technical vision for mobile and cross‑platform channels.\nParticipate in an on-call rotation to help support our customers (currently about once per quarter).\n\nWe are looking for people who have\n\nB.S. or M.S. in Computer Science, or equivalent practical experience.\n3+ years of experience in mobile development, with a strong track record of building and shipping Android applications or SDKs (SWE II level).\nStrong knowledge of Android and its core frameworks, along with solid understanding of mobile platforms and constraints.\nExpert-level proficiency in Kotlin or Java, and modern Android tooling and libraries.\nSolid computer science fundamentals (threading, memory management, performance, and testing best practices).\nExperience building and maintaining public-facing APIs and/or SDKs, ideally for external developers.\nHands-on experience with Flutter in a production or near‑production context (for example, shipping features in a Flutter app, building a Flutter plugin, or integrating a native Android SDK into a Flutter codebase). This experience is strongly preferred and will be used day‑to‑day in the role.\nPassion for learning and continuously improving yourself, your team, and the developer experience you create.\n\nBonus points\n\nExamples of shipped applications or SDKs on the Google Play Store.\nExperience with mobile build systems and automation (e.g., Gradle, CI pipelines).\nExperience with testing frameworks for mobile and/or Flutter (unit, integration, snapshot, end‑to‑end).\nInvolvement in the local or global Android and/or Flutter developer community (meetups, open source, speaking, writing, etc.).\nExperience deploying and operating services on AWS or another major cloud provider.\nProficiency with other cross-platform development frameworks such as React Native; Flutter remains our strong preference for this role, but adjacent experience is valuable.\n\nWhile Flutter experience is highlighted as a strong preference and key part of this role, we’re always excited to speak with Android engineers who can demonstrate the ability to ramp quickly on new frameworks and tooling.\nPerks & Benefits (Portugal)\n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1771997922000,"2026-02-25 06:39:20","2026-02-24T16:07:37.000Z",{"jsonldValid":53,"jsonld":56},{"id":190,"slug":191,"title":192,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":193,"department":78,"content_html":194,"content_text":195,"years":49,"createdAt":185,"updatedAtISO":186,"postedAtISO":196,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":197},"7e445b9c9d53a3ebf0bf3ed6b411b6bc3a36f1e29acf1664e10b70ca04d2bcd6","senior-accountant-at-iterable-d61cdb7cdf","Senior Accountant",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About the Role:\u003C/strong>\u003C/p>\n\u003Cp>As the \u003Cstrong>Senior Accountant, \u003C/strong>you will be essential in driving efficiency and effectiveness within the GL Operations team. This is a key role that supports partnerships with Operations, Procurement, Legal, FP&A and other stakeholders across the organization. The ideal candidate is eager to learn, embraces new challenges, and thrives in a roll-up-your-sleeves environment where collaboration and ownership are valued. \u003C/p>\n\u003Cp>One of our core values is cultivating a growth mindset, and we believe this is a place where careers can truly evolve. If this opportunity resonates with you, we encourage you to apply—even if your experience doesn’t align perfectly with every requirement. We value diverse skills, perspectives, and potential, knowing that great talent often extends beyond what can be captured in a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Key Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Prepare account reconciliations and supporting schedules for journal entries and reports, ensuring a timely Month End Close and accurate reporting in accordance with GAAP\u003C/li>\n\u003Cli>Perform inter-company transactions, eliminations and consolidations using NetSuite\u003C/li>\n\u003Cli>Prepare monthly flux analysis of balance sheet and income statement accounts\u003C/li>\n\u003Cli>Work closely with other departments and serve as point of contact for GL operational related questions and inquiries\u003C/li>\n\u003Cli>Support GL operations including accounts payable and expense report processing, purchasing card review, treasury transactions\u003C/li>\n\u003Cli>Assist with audit deliverables as well as other ad hoc requests\u003C/li>\n\u003Cli>Evaluate process and system infrastructure, along with identifying and implementing process improvement opportunities; champion and drive automation and AI solutions\u003C/li>\n\u003Cli>Partner closely with our Offshore team, offering support and guidance necessary to maintain high-performing global team and ensure tracking to deadlines\u003C/li>\n\u003Cli>Be a versatile team player that can perform various tasks ranging from routine accounting procedures to ad-hoc projects\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Bachelor's degree in Accounting/Finance; CPA is a plus.\u003C/li>\n\u003Cli>Knowledge of U.S. GAAP.\u003C/li>\n\u003Cli>Strong background in GL and accounting operations.\u003C/li>\n\u003Cli>Experience with NetSuite strongly preferred; experience with Numeric and Navan a plus.\u003C/li>\n\u003Cli>Analytical and problem-solving mindset with a willingness to dive into details and learn new areas, and contribute with the best interest of team and Company in mind.\u003C/li>\n\u003Cli>Exceptional written, verbal, and listening skills; able to work effectively across functions\u003C/li>\n\u003Cli>Project work and organizational skills; able to prioritize and adapt quickly in a dynamic, high-growth environment.\u003C/li>\n\u003Cli>High standards for quality and accuracy; takes pride in delivering thoughtful, reliable work. \u003C/li>\n\u003Cli>Creative and strategic thinker with the ability to work in a fast-paced environment, manage competing priorities, and adhere to tight deadlines.\u003C/li>\n\u003Cli>Collaborative, team-first approach with the ability to operate independently when needed.  \u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $86,500 - $137,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the Role:\nAs the Senior Accountant, you will be essential in driving efficiency and effectiveness within the GL Operations team. This is a key role that supports partnerships with Operations, Procurement, Legal, FP&A and other stakeholders across the organization. The ideal candidate is eager to learn, embraces new challenges, and thrives in a roll-up-your-sleeves environment where collaboration and ownership are valued. \nOne of our core values is cultivating a growth mindset, and we believe this is a place where careers can truly evolve. If this opportunity resonates with you, we encourage you to apply—even if your experience doesn’t align perfectly with every requirement. We value diverse skills, perspectives, and potential, knowing that great talent often extends beyond what can be captured in a job description.\nKey Responsibilities:\n\nPrepare account reconciliations and supporting schedules for journal entries and reports, ensuring a timely Month End Close and accurate reporting in accordance with GAAP\nPerform inter-company transactions, eliminations and consolidations using NetSuite\nPrepare monthly flux analysis of balance sheet and income statement accounts\nWork closely with other departments and serve as point of contact for GL operational related questions and inquiries\nSupport GL operations including accounts payable and expense report processing, purchasing card review, treasury transactions\nAssist with audit deliverables as well as other ad hoc requests\nEvaluate process and system infrastructure, along with identifying and implementing process improvement opportunities; champion and drive automation and AI solutions\nPartner closely with our Offshore team, offering support and guidance necessary to maintain high-performing global team and ensure tracking to deadlines\nBe a versatile team player that can perform various tasks ranging from routine accounting procedures to ad-hoc projects\n\nThe Ideal Candidate Will Have:\n\nBachelor's degree in Accounting/Finance; CPA is a plus.\nKnowledge of U.S. GAAP.\nStrong background in GL and accounting operations.\nExperience with NetSuite strongly preferred; experience with Numeric and Navan a plus.\nAnalytical and problem-solving mindset with a willingness to dive into details and learn new areas, and contribute with the best interest of team and Company in mind.\nExceptional written, verbal, and listening skills; able to work effectively across functions\nProject work and organizational skills; able to prioritize and adapt quickly in a dynamic, high-growth environment.\nHigh standards for quality and accuracy; takes pride in delivering thoughtful, reliable work. \nCreative and strategic thinker with the ability to work in a fast-paced environment, manage competing priorities, and adhere to tight deadlines.\nCollaborative, team-first approach with the ability to operate independently when needed.  \n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $86,500 - $137,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-24T22:03:54.000Z",{"jsonldValid":53,"jsonld":56},{"id":199,"slug":200,"title":201,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":202,"department":64,"content_html":203,"content_text":204,"years":49,"createdAt":185,"updatedAtISO":186,"postedAtISO":205,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":163,"schema":206},"a66c5302d8f73f65b8c3b3ed5e934863778adf956fe047f3bdd38418c7eff688","senior-director-product-management-at-iterable-0a9e52f4b5","Senior Director, Product Management",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About the Role:\u003C/strong>\u003Cstrong>\u003Cbr>\u003C/strong>We are looking for a Director/Senior Director of Product Management to lead and scale our data platform. Data Platform is the backbone for Iterable’s customer data (user data, events, integrations) processing & persistence mechanisms, helping our customers unlock and integrate their data for use in all facets of automated orchestration at-scale. The Data Platform team is a horizontal service that impacts everything from Journeys, to campaigns, Analytics and the core of Nova (AI platform) intelligence. This leader will shape the product strategy that transitions Iterable from providing infinitely flexible data systems to delivering a structured, context-rich \"operational DNA\" for every customer. \u003C/p>\n\u003Cp>The role offers the opportunity to help enterprise brands solve critical challenges in customer engagement, personalization, and marketing automation while leveraging AI-powered decisioning, real-time personalization, and data-driven orchestration. \u003C/p>\n\u003Ch3>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Act as “GM for the Iterable Semantic Context layer” to define and execute a multi-year vision for the Data Platform that balances near-term business goals with long-term vision.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Build, mentor, and scale a high-performing team of Product Managers, fostering a culture of ownership, speed, and customer-centricity.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Establish disciplined operating rhythms to prioritize work, manage trade-offs, and ensure high-quality delivery across multiple domains.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Partner with Engineering, Design, and Go-to-Market leadership to ensure seamless integration and successful product launches.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Act as the \"voice of the customer\" by conducting deep discovery and user testing to solve complex data scale and quality challenges.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Represent the platform’s progress, strategy, and business impact to senior leadership and external stakeholders.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Qualifications\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Extensive experience in Product Management, with 3–5+ years in a senior leadership role managing other PMs.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Deep experience in Data Platforms, SaaS, or enterprise software, specifically handling high-scale data ingestion and multi-tenant architectures.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp>Proven track record of solving complex problems related to data schemas, labeling for AI/ML, and data availability.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp> Ability to translate high-level company objectives into actionable product initiatives with measurable outcomes.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp> Exceptional ability to lead through ambiguity, drive organizational alignment, and develop talent.\u003C/p>\n\u003C/li>\n\u003Cli>\n\u003Cp> Strong executive presence with the ability to articulate technical concepts and strategic trade-offs to diverse audiences.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Ideal Candidate:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Operates with a strong bias toward action while balancing discipline and product sense.\u003C/li>\n\u003Cli>Brings clarity of priorities and alignment amidst ambiguity.\u003C/li>\n\u003Cli>High-functioning operator who eliminates unnecessary motion while fostering team energy and momentum.\u003C/li>\n\u003Cli>Models calm, decisive leadership and builds a culture of innovation, ownership, and speed to market.\u003C/li>\n\u003Cli>Skilled at building and leading high-performing teams while influencing broadly across the organization.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $229,000 - $320,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the Role:We are looking for a Director/Senior Director of Product Management to lead and scale our data platform. Data Platform is the backbone for Iterable’s customer data (user data, events, integrations) processing & persistence mechanisms, helping our customers unlock and integrate their data for use in all facets of automated orchestration at-scale. The Data Platform team is a horizontal service that impacts everything from Journeys, to campaigns, Analytics and the core of Nova (AI platform) intelligence. This leader will shape the product strategy that transitions Iterable from providing infinitely flexible data systems to delivering a structured, context-rich \"operational DNA\" for every customer. \nThe role offers the opportunity to help enterprise brands solve critical challenges in customer engagement, personalization, and marketing automation while leveraging AI-powered decisioning, real-time personalization, and data-driven orchestration. \nKey Responsibilities\n\n\nAct as “GM for the Iterable Semantic Context layer” to define and execute a multi-year vision for the Data Platform that balances near-term business goals with long-term vision.\n\n\nBuild, mentor, and scale a high-performing team of Product Managers, fostering a culture of ownership, speed, and customer-centricity.\n\n\nEstablish disciplined operating rhythms to prioritize work, manage trade-offs, and ensure high-quality delivery across multiple domains.\n\n\nPartner with Engineering, Design, and Go-to-Market leadership to ensure seamless integration and successful product launches.\n\n\nAct as the \"voice of the customer\" by conducting deep discovery and user testing to solve complex data scale and quality challenges.\n\n\nRepresent the platform’s progress, strategy, and business impact to senior leadership and external stakeholders.\n\n\nQualifications\n\n\nExtensive experience in Product Management, with 3–5+ years in a senior leadership role managing other PMs.\n\n\nDeep experience in Data Platforms, SaaS, or enterprise software, specifically handling high-scale data ingestion and multi-tenant architectures.\n\n\nProven track record of solving complex problems related to data schemas, labeling for AI/ML, and data availability.\n\n\n Ability to translate high-level company objectives into actionable product initiatives with measurable outcomes.\n\n\n Exceptional ability to lead through ambiguity, drive organizational alignment, and develop talent.\n\n\n Strong executive presence with the ability to articulate technical concepts and strategic trade-offs to diverse audiences.\n\n\nIdeal Candidate:\n\nOperates with a strong bias toward action while balancing discipline and product sense.\nBrings clarity of priorities and alignment amidst ambiguity.\nHigh-functioning operator who eliminates unnecessary motion while fostering team energy and momentum.\nModels calm, decisive leadership and builds a culture of innovation, ownership, and speed to market.\nSkilled at building and leading high-performing teams while influencing broadly across the organization.\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $229,000 - $320,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-24T21:21:23.000Z",{"jsonldValid":53,"jsonld":56},{"id":208,"slug":209,"title":210,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":211,"department":64,"content_html":212,"content_text":213,"years":49,"createdAt":185,"updatedAtISO":186,"postedAtISO":214,"hasSalary":53,"salaryMin":215,"salaryMax":216,"currency":54,"schema":217},"d3454bb6a14d776b8cacb75eac6de6047db1a190090faec1d84bd8ad78c6314b","senior-technical-support-specialist-at-iterable-fba686e86e","Senior Technical Support Specialist",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Technical Support in the US West Coast Region, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\u003C/p>\n\u003Cp>In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.\u003C/p>\n\u003Cp>At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description.\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Become an Iterable product expert for our Premier customers.\u003C/li>\n\u003Cli>Provide top-tier customer service to delight customers.\u003C/li>\n\u003Cli>Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\u003C/li>\n\u003Cli>Answer customer inquiries through email, live chat, Zendesk, and phone.\u003C/li>\n\u003Cli>Proactively lead customer calls when needed for faster resolution.\u003C/li>\n\u003Cli>Categorize and prioritize customer inquiries.\u003C/li>\n\u003Cli>Write and update support documentation.\u003C/li>\n\u003Cli>Escalate complex issues to Customer Success Managers and the Engineering team.\u003C/li>\n\u003Cli>Present support topics in customer meetings, such as Quarterly Business Reviews.\u003C/li>\n\u003Cli>Share your expertise across the Support team and other departments at Iterable.\u003C/li>\n\u003Cli>Lead projects to address technical or process gaps for yourself or the team.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have a strong ability to build and nurture customer relationships.\u003C/li>\n\u003Cli>Have Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\u003C/li>\n\u003Cli>Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\u003C/li>\n\u003Cli>Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\u003C/li>\n\u003Cli>Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\u003C/li>\n\u003Cli>Can solve highly technical problems and answer both product and technical questions related to Iterable and its integration ecosystem.\u003C/li>\n\u003Cli>Are eager to teach new and existing customers about the platform.\u003C/li>\n\u003Cli>Are passionate about startups, software, and SaaS products.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in a B2B technical support role at a SaaS company\u003C/li>\n\u003Cli>Experience with email, push or SMS platforms\u003C/li>\n\u003Cli>Experience with JIRA or Zendesk or similar tools\u003C/li>\n\u003Cli>Experience with Datadog or similar tools\u003C/li>\n\u003Cli>Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary, meaningful equity, & pension\u003C/li>\n\u003Cli>Comprehensive Private Medical Insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance\u003C/li>\n\u003Cli>Monthly Professional Development allowance\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $80,000 - $124,500 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nThe Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Technical Support in the US West Coast Region, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\nIn this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.\nAt Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description.\nIn this role, you will:\n\nBecome an Iterable product expert for our Premier customers.\nProvide top-tier customer service to delight customers.\nBuild and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\nAnswer customer inquiries through email, live chat, Zendesk, and phone.\nProactively lead customer calls when needed for faster resolution.\nCategorize and prioritize customer inquiries.\nWrite and update support documentation.\nEscalate complex issues to Customer Success Managers and the Engineering team.\nPresent support topics in customer meetings, such as Quarterly Business Reviews.\nShare your expertise across the Support team and other departments at Iterable.\nLead projects to address technical or process gaps for yourself or the team.\n\nWe are looking for people who:\n\nHave a strong ability to build and nurture customer relationships.\nHave Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\nAre skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\nCan actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\nEffectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\nCan solve highly technical problems and answer both product and technical questions related to Iterable and its integration ecosystem.\nAre eager to teach new and existing customers about the platform.\nAre passionate about startups, software, and SaaS products.\n\nBonus Points:\n\nPrevious experience in a B2B technical support role at a SaaS company\nExperience with email, push or SMS platforms\nExperience with JIRA or Zendesk or similar tools\nExperience with Datadog or similar tools\nFamiliarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\n\nPerks & Benefits: \n\nCompetitive salary, meaningful equity, & pension\nComprehensive Private Medical Insurance\nBalance Days (additional paid holidays)\nPaid parental leave\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance\nMonthly Professional Development allowance\nComplete laptop workstation\n\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe annual cash compensation for this role is $80,000 - $124,500 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-24T19:53:19.000Z",80000,124500,{"jsonldValid":53,"jsonld":56},{"id":219,"slug":220,"title":221,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":222,"country":16,"remote":53,"employmentType":223,"department":64,"content_html":224,"content_text":225,"years":49,"createdAt":226,"updatedAtISO":227,"postedAtISO":228,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":229},"06cf7dbc9aa9a1d3122a2b913b6fbccf0954c854d8097c41cad2479dd1a9a596","associate-external-communications-manager-at-iterable-00b4efd3f8","Associate External Communications Manager","Boston",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch2>\u003Cstrong>The Role\u003C/strong>\u003C/h2>\n\u003Cp>As External Communications Manager at Iterable, you’ll be a key partner to the Director of Communications, helping shape how our story lands with press, analysts, customers, and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a category‑defining AI company.\u003C/p>\n\u003Cp>This is a high-impact role where you’ll craft narratives about our mission, technology, and market momentum, then bring them to life through major announcements, media moments, analyst interactions, and thought-leadership platforms for leaders across the business. You will regularly support senior stakeholders on external visibility while keeping your hands close to the craft of day‑to‑day storytelling and execution.\u003C/p>\n\u003Ch2>\u003Cstrong>Position Details\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Develop and execute external communications strategies that elevate Iterable’s brand and clearly communicate our story to press, analysts, customers, and partners.\u003C/li>\n\u003Cli>Create strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, enterprise, and industry audiences.\u003C/li>\n\u003Cli>Lead day-to-day PR efforts, including story mining, pitch development, press release drafting, and proactive outreach that results in thoughtful, high-impact coverage.\u003C/li>\n\u003Cli>Build and manage relationships with tier‑1 business, technology, and industry media, as well as influential newsletters, podcasts, and creators.\u003C/li>\n\u003Cli>Support analyst relations by helping craft positioning, briefing decks, inquiry responses, and evaluation materials that clearly articulate our roadmap, differentiation, and traction.\u003C/li>\n\u003Cli>Partner with internal communications, social, brand, and campaigns teams to extend major announcements into integrated programs that feel coherent, timely, and on-brand.\u003C/li>\n\u003Cli>Identify and pursue strategic speaking engagements, awards, podcasts, and byline opportunities that grow visibility for key company experts and leaders.\u003C/li>\n\u003Cli>Use AI-powered tools for research, drafting, media monitoring, and insight generation—treating AI as a force multiplier for smarter, faster, more creative work.\u003C/li>\n\u003Cli>Travel as needed for events, roadshows, and key external meetings, comfortably switching between behind-the-scenes operator and on-the-ground partner.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>The Ideal Candidate Will Have: \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5-7 years of experience in corporate or external communications, executive communications, or PR, preferably within a high‑growth technology company or top‑tier agency environment.\u003C/li>\n\u003Cli>Exceptional writing and editing skills, with the ability to translate complex, technical concepts into clear, compelling stories tailored to different audiences and formats.\u003C/li>\n\u003Cli>A proven record of cultivating media relationships and securing meaningful coverage across business, technology, and industry outlets.\u003C/li>\n\u003Cli>Experience partnering with senior leaders and subject-matter experts, building trust through strong preparation, thoughtful counsel, and reliable follow-through.\u003C/li>\n\u003Cli>Sharp strategic instincts, consistently connecting communications activities to business goals, commercial narratives, and market positioning.\u003C/li>\n\u003Cli>Deep familiarity with modern media relations, including message development, interview preparation, social amplification, and issues management.\u003C/li>\n\u003Cli>Comfort operating in fast-paced, ambiguous environments, balancing multiple programs while maintaining a high bar for craft and quality.\u003C/li>\n\u003Cli>A collaborative working style, able to influence across teams and rally people around a clear narrative and plan.\u003C/li>\n\u003Cli>Genuine curiosity about AI and a thoughtful approach to how AI innovation and impact are communicated to the world.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with AI or experience in deep tech sector communications\u003C/li>\n\u003Cli>Background writing content for C-level executives or other high-visibility stakeholders\u003C/li>\n\u003Cli>Track record developing messaging that spans diverse audiences\u003C/li>\n\u003Cli>Experience working in or with high‑growth startups or fast‑moving SaaS / B2B tech companies\u003C/li>\n\u003Cli>Practical experience with analyst relations and using analyst feedback to improve messaging and product stories.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $86,500 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Role\nAs External Communications Manager at Iterable, you’ll be a key partner to the Director of Communications, helping shape how our story lands with press, analysts, customers, and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a category‑defining AI company.\nThis is a high-impact role where you’ll craft narratives about our mission, technology, and market momentum, then bring them to life through major announcements, media moments, analyst interactions, and thought-leadership platforms for leaders across the business. You will regularly support senior stakeholders on external visibility while keeping your hands close to the craft of day‑to‑day storytelling and execution.\nPosition Details\n\nDevelop and execute external communications strategies that elevate Iterable’s brand and clearly communicate our story to press, analysts, customers, and partners.\nCreate strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, enterprise, and industry audiences.\nLead day-to-day PR efforts, including story mining, pitch development, press release drafting, and proactive outreach that results in thoughtful, high-impact coverage.\nBuild and manage relationships with tier‑1 business, technology, and industry media, as well as influential newsletters, podcasts, and creators.\nSupport analyst relations by helping craft positioning, briefing decks, inquiry responses, and evaluation materials that clearly articulate our roadmap, differentiation, and traction.\nPartner with internal communications, social, brand, and campaigns teams to extend major announcements into integrated programs that feel coherent, timely, and on-brand.\nIdentify and pursue strategic speaking engagements, awards, podcasts, and byline opportunities that grow visibility for key company experts and leaders.\nUse AI-powered tools for research, drafting, media monitoring, and insight generation—treating AI as a force multiplier for smarter, faster, more creative work.\nTravel as needed for events, roadshows, and key external meetings, comfortably switching between behind-the-scenes operator and on-the-ground partner.\n\nThe Ideal Candidate Will Have: \n\n5-7 years of experience in corporate or external communications, executive communications, or PR, preferably within a high‑growth technology company or top‑tier agency environment.\nExceptional writing and editing skills, with the ability to translate complex, technical concepts into clear, compelling stories tailored to different audiences and formats.\nA proven record of cultivating media relationships and securing meaningful coverage across business, technology, and industry outlets.\nExperience partnering with senior leaders and subject-matter experts, building trust through strong preparation, thoughtful counsel, and reliable follow-through.\nSharp strategic instincts, consistently connecting communications activities to business goals, commercial narratives, and market positioning.\nDeep familiarity with modern media relations, including message development, interview preparation, social amplification, and issues management.\nComfort operating in fast-paced, ambiguous environments, balancing multiple programs while maintaining a high bar for craft and quality.\nA collaborative working style, able to influence across teams and rally people around a clear narrative and plan.\nGenuine curiosity about AI and a thoughtful approach to how AI innovation and impact are communicated to the world.\n\nBonus Points:\n\nFamiliarity with AI or experience in deep tech sector communications\nBackground writing content for C-level executives or other high-visibility stakeholders\nTrack record developing messaging that spans diverse audiences\nExperience working in or with high‑growth startups or fast‑moving SaaS / B2B tech companies\nPractical experience with analyst relations and using analyst feedback to improve messaging and product stories.\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $86,500 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1771911610000,"2026-02-24 06:41:55","2026-02-20T17:44:42.000Z",{"jsonldValid":53,"jsonld":56},{"id":231,"slug":232,"title":233,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":234,"department":64,"content_html":235,"content_text":236,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":238,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":239},"c8bbe1cf407500624ad4965cbd0c16046fb04b96d3d78ea00f7504f8002e29ed","engineering-manager-at-iterable-6266aba441","Engineering Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>We are looking for an Engineering Manager to lead the Nexus Team in our growing Lisbon R&D Hub.\u003C/p>\n\u003Cp>Nexus owns the \u003Cstrong>front door to Iterable\u003C/strong>. The team is responsible for authentication, login, SSO/SAML, MFA, organization and project creation, access control, and the RBAC and governance frameworks that power the entire platform.\u003C/p>\n\u003Cp>This team operates critical, high-traffic systems including event processing, link tracking and shortening, and key parts of billing and usage pipelines. When these systems fail, customers cannot access the platform or trust its correctness. This is true production ownership with real impact.\u003C/p>\n\u003Cp>Nexus sits at the intersection of platform engineering and product experience, building secure and scalable backend systems while also powering user-facing surfaces such as the Admin App and internal control tools. As Iterable scales up-market, security, compliance, reliability, and governance become even more critical—making this one of the highest-leverage teams in the company.\u003C/p>\n\u003Cp>\u003Cstrong>You Will\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead and grow a high-performing engineering team in Lisbon, fostering strong ownership and operational excellence.\u003C/li>\n\u003Cli>Own the reliability, scalability, and correctness of critical authentication, governance, and event-driven systems.\u003C/li>\n\u003Cli>Partner closely with Product, Security, Billing, and Infrastructure teams to deliver secure and scalable solutions.\u003C/li>\n\u003Cli>Coach engineers to make sound technical trade-offs without becoming the bottleneck.\u003C/li>\n\u003Cli>Drive best practices in architecture, observability, and incident management.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We Are Looking For\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years of Engineering Management experience in a SaaS or platform environment.\u003C/li>\n\u003Cli>Strong technical foundation in backend and distributed systems (JVM ecosystem preferred).\u003C/li>\n\u003Cli>Experience operating production systems at scale, including on-call and incident response.\u003C/li>\n\u003Cli>Familiarity with technologies such as Kafka, Redis, AWS, and event-driven architectures.\u003C/li>\n\u003Cli>Experience with authentication, permissions, or governance systems is a strong plus.\u003C/li>\n\u003Cli>Excellent communication skills in English.\u003Cbr>\u003Cbr>\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!We are looking for an Engineering Manager to lead the Nexus Team in our growing Lisbon R&D Hub.\nNexus owns the front door to Iterable. The team is responsible for authentication, login, SSO/SAML, MFA, organization and project creation, access control, and the RBAC and governance frameworks that power the entire platform.\nThis team operates critical, high-traffic systems including event processing, link tracking and shortening, and key parts of billing and usage pipelines. When these systems fail, customers cannot access the platform or trust its correctness. This is true production ownership with real impact.\nNexus sits at the intersection of platform engineering and product experience, building secure and scalable backend systems while also powering user-facing surfaces such as the Admin App and internal control tools. As Iterable scales up-market, security, compliance, reliability, and governance become even more critical—making this one of the highest-leverage teams in the company.\nYou Will\n\nLead and grow a high-performing engineering team in Lisbon, fostering strong ownership and operational excellence.\nOwn the reliability, scalability, and correctness of critical authentication, governance, and event-driven systems.\nPartner closely with Product, Security, Billing, and Infrastructure teams to deliver secure and scalable solutions.\nCoach engineers to make sound technical trade-offs without becoming the bottleneck.\nDrive best practices in architecture, observability, and incident management.\n\nWe Are Looking For\n\n2+ years of Engineering Management experience in a SaaS or platform environment.\nStrong technical foundation in backend and distributed systems (JVM ecosystem preferred).\nExperience operating production systems at scale, including on-call and incident response.\nFamiliarity with technologies such as Kafka, Redis, AWS, and event-driven architectures.\nExperience with authentication, permissions, or governance systems is a strong plus.\nExcellent communication skills in English.\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-24 06:41:58","2026-02-18T17:59:33.000Z",{"jsonldValid":53,"jsonld":56},{"id":241,"slug":242,"title":243,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":244,"department":157,"content_html":245,"content_text":246,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":247,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":248},"3ebcae3204ca5caf87a83c1ef0921e034624233a070188a68979e0e865fc89a9","machine-learning-engineer-at-iterable-4bdea55e50","Machine Learning Engineer",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>As a Machine Learning Platform Engineer at Iterable, you will design, evolve, and maintain our core ML infrastructure and the paved roads on which we build intelligence into our product. As a high tech marketing platform, we work with thousands of high scale and diverse enterprise customers. The scale and diversity of these workloads, supporting personalization with deep customizability, presents unique and exciting challenges for platform engineering. \u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Ch3>What You’ll Do\u003C/h3>\n\u003Cul>\n\u003Cli>Lead the end-to-end development of ML pipelines, from prototyping and experimentation through to production deployment, enabling AI-powered features at scale.\u003C/li>\n\u003Cli>Design, build, and maintain the core infrastructure that powers our ML services (e.g., Databricks, AWS, Ray, Kubernetes).\u003C/li>\n\u003Cli>Develop robust observability and experimentation frameworks to ensure reliable model deployment, monitoring, and continuous iteration.\u003C/li>\n\u003Cli>Partner closely with Data Science teams, treating the ML Platform as a product—removing infrastructure bottlenecks and empowering them to deliver high-quality models efficiently and confidently.\u003C/li>\n\u003C/ul>\n\u003Ch3>What We’re Looking For\u003C/h3>\n\u003Cul>\n\u003Cli>3+ years of experience in backend and/or infrastructure engineering.\u003C/li>\n\u003Cli>Strong experience with infrastructure-as-code practices (e.g., Pulumi, Terraform, CloudFormation).\u003C/li>\n\u003Cli>Experience working with service-oriented architectures and integrating ML services into high-scale backend systems.\u003C/li>\n\u003C/ul>\n\u003Ch3>Nice to Have\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hands-on experience building and operating ML pipelines, including traditional recommender systems and modern deep learning training and serving systems.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What we offer \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!As a Machine Learning Platform Engineer at Iterable, you will design, evolve, and maintain our core ML infrastructure and the paved roads on which we build intelligence into our product. As a high tech marketing platform, we work with thousands of high scale and diverse enterprise customers. The scale and diversity of these workloads, supporting personalization with deep customizability, presents unique and exciting challenges for platform engineering. \nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nWhat You’ll Do\n\nLead the end-to-end development of ML pipelines, from prototyping and experimentation through to production deployment, enabling AI-powered features at scale.\nDesign, build, and maintain the core infrastructure that powers our ML services (e.g., Databricks, AWS, Ray, Kubernetes).\nDevelop robust observability and experimentation frameworks to ensure reliable model deployment, monitoring, and continuous iteration.\nPartner closely with Data Science teams, treating the ML Platform as a product—removing infrastructure bottlenecks and empowering them to deliver high-quality models efficiently and confidently.\n\nWhat We’re Looking For\n\n3+ years of experience in backend and/or infrastructure engineering.\nStrong experience with infrastructure-as-code practices (e.g., Pulumi, Terraform, CloudFormation).\nExperience working with service-oriented architectures and integrating ML services into high-scale backend systems.\n\nNice to Have\n\n\nHands-on experience building and operating ML pipelines, including traditional recommender systems and modern deep learning training and serving systems.\n\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-18T17:43:18.000Z",{"jsonldValid":53,"jsonld":56},{"id":250,"slug":251,"title":252,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":253,"department":254,"content_html":255,"content_text":256,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":257,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":258},"aca928b9a0eeea8a0433c4a508408e9f8f76f88c3ed48830cbbc33d6115e525b","product-marketing-manager-ai-at-iterable-10d9e4d3f9","Product Marketing Manager - AI",[45],"Data","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>The Role\u003C/h3>\n\u003Cp>As a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (AI and agentic customer engagement products), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage.\u003C/p>\n\u003Ch3>Key Responsibilities\u003C/h3>\n\u003Cp>\u003Cstrong>Content & Messaging \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Craft strategic, audience-first messaging and positioning for your product portfolio\u003C/li>\n\u003Cli>Develop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys\u003C/li>\n\u003Cli>Test and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Launch & Go-to-Market\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead product launch planning and execution from concept to market\u003C/li>\n\u003Cli>Define launch tiering and coordinate cross-functional teams for maximum impact\u003C/li>\n\u003Cli>Establish clear launch success metrics and analyze performance to inform future GTM strategies\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Enable Internal Teams\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Drive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win\u003C/li>\n\u003Cli>Partner with sales engineering to develop technical narratives aligned to business outcomes\u003C/li>\n\u003Cli>Support customer success with adoption messaging and expansion playbooks\u003C/li>\n\u003Cli>Work with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Adoption & Customer Success\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Drive customer engagement through lifecycle programs and in-product messaging\u003C/li>\n\u003Cli>Identify expansion opportunities and develop targeted cross-sell/upsell campaigns\u003C/li>\n\u003Cli>Partner with customer marketing to build reference programs and case studies\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Relationships & Market Intelligence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Conduct customer research, market research, and competitive differentiation\u003C/li>\n\u003Cli>Collaborate with product management to influence roadmap based on market insights\u003C/li>\n\u003Cli>Support analyst relations and thought leadership initiatives\u003C/li>\n\u003C/ul>\n\u003Ch3>What We're Looking For\u003C/h3>\n\u003Cp>\u003Cstrong>Experience & Background\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3-5 years in product marketing at a B2B SaaS company\u003C/li>\n\u003Cli>Strong technical depth with the ability to learn quickly, balanced with business acumen\u003C/li>\n\u003Cli>Demonstrated success in driving pipeline generation and deal velocity\u003C/li>\n\u003Cli>Demonstrated experience shaping or executing product strategy for AI-powered products or features\u003C/li>\n\u003Cli>Previous work experience in consumer apps and tech, or in media and publishing, is highly valued.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Skills & Competencies\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Excellent written and verbal communication skills with the ability to distill complex technical concepts\u003C/li>\n\u003Cli>Experience with customer research methodologies and market analysis\u003C/li>\n\u003Cli>Strong project management skills and ability to coordinate cross-functional initiatives\u003C/li>\n\u003Cli>Knowledge of marketing technology landscape\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Personal Attributes\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Customer-centric mindset with passion for solving real business problems\u003C/li>\n\u003Cli>Data-driven approach to decision making and campaign optimization\u003C/li>\n\u003Cli>Collaborative team player comfortable working with engineering, product, sales, and marketing\u003C/li>\n\u003Cli>Self-starter who thrives in a fast-paced, high-growth environment\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Success Metrics\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Product adoption rates and feature utilization\u003C/li>\n\u003Cli>Pipeline generation and influence on new business\u003C/li>\n\u003Cli>Win rates in competitive deals\u003C/li>\n\u003Cli>Customer expansion and cross-sell success\u003C/li>\n\u003Cli>Sales enablement effectiveness (rep ramp time, message consistency)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Role\nAs a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (AI and agentic customer engagement products), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage.\nKey Responsibilities\nContent & Messaging \n\nCraft strategic, audience-first messaging and positioning for your product portfolio\nDevelop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys\nTest and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation\n\nLaunch & Go-to-Market\n\nLead product launch planning and execution from concept to market\nDefine launch tiering and coordinate cross-functional teams for maximum impact\nEstablish clear launch success metrics and analyze performance to inform future GTM strategies\n\nEnable Internal Teams\n\nDrive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win\nPartner with sales engineering to develop technical narratives aligned to business outcomes\nSupport customer success with adoption messaging and expansion playbooks\nWork with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations\n\nAdoption & Customer Success\n\nDrive customer engagement through lifecycle programs and in-product messaging\nIdentify expansion opportunities and develop targeted cross-sell/upsell campaigns\nPartner with customer marketing to build reference programs and case studies\n\nRelationships & Market Intelligence\n\nConduct customer research, market research, and competitive differentiation\nCollaborate with product management to influence roadmap based on market insights\nSupport analyst relations and thought leadership initiatives\n\nWhat We're Looking For\nExperience & Background\n\n3-5 years in product marketing at a B2B SaaS company\nStrong technical depth with the ability to learn quickly, balanced with business acumen\nDemonstrated success in driving pipeline generation and deal velocity\nDemonstrated experience shaping or executing product strategy for AI-powered products or features\nPrevious work experience in consumer apps and tech, or in media and publishing, is highly valued.\n\nSkills & Competencies\n\nExcellent written and verbal communication skills with the ability to distill complex technical concepts\nExperience with customer research methodologies and market analysis\nStrong project management skills and ability to coordinate cross-functional initiatives\nKnowledge of marketing technology landscape\n\nPersonal Attributes\n\nCustomer-centric mindset with passion for solving real business problems\nData-driven approach to decision making and campaign optimization\nCollaborative team player comfortable working with engineering, product, sales, and marketing\nSelf-starter who thrives in a fast-paced, high-growth environment\n\nSuccess Metrics\n\nProduct adoption rates and feature utilization\nPipeline generation and influence on new business\nWin rates in competitive deals\nCustomer expansion and cross-sell success\nSales enablement effectiveness (rep ramp time, message consistency)\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-20T22:21:14.000Z",{"jsonldValid":53,"jsonld":56},{"id":260,"slug":261,"title":262,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":263,"department":264,"content_html":265,"content_text":266,"years":49,"createdAt":226,"updatedAtISO":267,"postedAtISO":268,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":269},"daa5a46619ef52d5c1a9c655219a69ea94f9d5ca95af11dfb72e2b1cf647fb89","security-operations-analyst-at-iterable-bd88052a90","Security Operations Analyst",[45],"Operations","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make an impact: \u003C/strong>\u003C/p>\n\u003Cp>We are seeking a detail orientated and process-driven Security Operations Analyst to join our Security Engineering team. This role is best suited for a Junior-level individual with some experience that is looking to transition into a Mid-level security operational role.  The ideal candidate is ready and excited to become a critical part in maintaining our daily security posture through consistent operational execution, including alert triage, incident coordination, vulnerability and threat monitoring, and validation of detection coverage.\u003C/p>\n\u003Cp>This is a critical, hands-on security operations role and the primary operational resource supporting our Security Engineering team. Success hinges on a disciplined approach to daily execution, making this the perfect role for a process-driven individual eager to master foundational security operations and make a measurable impact on our security posture. Since this is a hands-on security operations role, your day-to-day tasks require exceptional attention to detail, comfort with repetitive workflows, and an ability to strictly follow defined runbooks and standard operating procedures (SOPs). Candidates that are disciplined, reliable, and motivated by doing foundational security operations well and embody regular, reliable, disciplined and motivated work are encouraged to apply. The willingness to learn new concepts and properly convey them to stakeholders is not only required but encouraged, as well as maintaining an open mind about different methods of accomplishing a goal. \u003C/p>\n\u003Cp>\u003Cstrong>How You Will Make a Difference:\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>Alert & Incident Operations\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Alert Triage & Queue Management: Perform initial investigation, data enrichment, and escalation of alerts and tickets generated by the SIEM, SOAR, EDR, IDS, and other monitoring tools.\u003C/li>\n\u003Cli>Case Escalation: Identify alerts and situations requiring escalation to the Security on-call\u003C/li>\n\u003Cli>Incident Coordination: Maintain accurate and timely incident records in Security Incident record keeping software. The tasks include identifying ownership, timeline tracking, status updates, and ensuring retrospective remediation tasks are captured in individual Ticketing platforms\u003C/li>\n\u003Cli>Coordinate  communication for containment and remediation steps with relevant teams (engineering, security, support, etc.).\u003C/li>\n\u003Cli>Conduct detection validation, verifying false positives and adding research for alerts to tickets before escalation to senior security engineers.\u003C/li>\n\u003Cli>Case Documentation: Ensure investigation notes, follow-ups, retrospective analysis, and action items are consistently documented, logged, and tracked to completion.\u003C/li>\n\u003Cli>Perform unsupervised investigation for lower-severity incidents or exploratory cases to determine significance.\u003C/li>\n\u003Cli>Stay up-to-date with trending cybersecurity topics and their application to the enterprise\u003C/li>\n\u003Cli>Follow an escalation protocol based around certain mapped criteria for the entirety of the Security Engineering team and assist as necessary with providing evidence for any changes that are required\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Threat Monitoring & Detection Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Understand the differences between detections, threat hunting, threat intelligence as well as their individual roles in a security program\u003C/li>\n\u003Cli>Act as a bridge between Security Operations and Engineering by helping translate threat research into clear, actionable deliverables with guidance from senior team members\u003C/li>\n\u003Cli>Provide concise and constant feedback on detections and their importance to the program, as well as identify areas of improvement for the Operational portion of workload\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Vulnerability & Exposure Management\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Perform Vulnerability Management triage, including enrichment of findings, prioritization guidance, and escalation of actionable issues.\u003C/li>\n\u003Cli>Investigate and validate vulnerabilities, leaked secrets, and suspicious activity surfaced through scanning tools.\u003C/li>\n\u003Cli>Support Security Risk Register entries, including evidence collection, submission tracking, and recurring validation.\u003C/li>\n\u003Cli>Maintain security tooling hygiene by performing test scans, verifying dashboard integrity, confirming detection visibility, and ensuring findings properly flow to downstream systems with minimal guidance\u003C/li>\n\u003Cli>Assess potential issues in system operational health and provide quick writeups on the actions that were observed and their outcome to assist the Security Engineering team in quickly and efficiently identifying Incident worthy events\u003C/li>\n\u003Cli>Act as an Operational stakeholder and maintain accountability for day-to-day security operations by identifying outages, missing information, incorrect detections and low-level system health events\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>External Testing & Remediation Support\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Coordinate external penetration testing engagements, including scheduling, data gathering, issue tracking, and ensuring remediation tasks are properly logged and followed through with validation.\u003C/li>\n\u003Cli>Maintain a high degree of professionalism when dealing with all External communication and technical testing, whether that is in conjunction with internal Iterable teams or External teams that require assistance per our Service Level Agreements\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We Are Looking for People Who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>2+ years experience in a Network Operations Center (NOC), Security Operations Center (SOC), Digital Forensics and Incident Response (DFIR) capacity, or Tier 2/3 IT Administrative Support role with a focus on transitioning completely into Security\u003C/li>\n\u003Cli>Hands-on experience with SIEM / EDR platforms and ticketing workflows\u003C/li>\n\u003Cli>Proven ability to strictly follow detailed procedures and runbooks with precision and provide feedback and constructive criticism of processes that can be improved upon with the wider team\u003C/li>\n\u003Cli>Strong analytical and pattern-recognition skills with comfort reviewing large volumes of logs and alerts with minimal assistance\u003C/li>\n\u003Cli>Working knowledge of security fundamentals: network protocols, common attack techniques, authentication/authorization, and cloud IAM basics\u003C/li>\n\u003Cli>A strong desire to learn and grow in a technical field with specific tools and processes\u003C/li>\n\u003Cli>Basic knowledge of several different OS types and corporate environment architecture and network structures\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Knowledge of cloud-native environments (AWS, GCP, Azure) and modern production systems.\u003C/li>\n\u003Cli>Experience with CI/CD pipelines, containerized environments, or cloud identity controls.\u003C/li>\n\u003Cli>Exercises or experience in Purple-team oriented functions at a basic level, understanding commands at an Operating System level and how they are both identified and perceived by systems and responders\u003C/li>\n\u003Cli>Conduct basic Threat Intel behaviors such as researching industry standard practices and trending threats\u003C/li>\n\u003Cli>Basic to intermediate understanding of programming logic of common practical languages and how they can relate to Security Incidents\u003C/li>\n\u003Cli>Demonstrated consistency in high-discipline and process-driven roles with a focus on keeping the operations running.\u003C/li>\n\u003Cli>Stays up to date with technical education and emerging threats, detection methods, security concepts, conferences, and has a general understanding and desire to learn more and grow\u003C/li>\n\u003Cli>Security-focused and Cloud Operations certificates appreciated but not required – there is strong encouragement to learn what you can on your own and then bring that knowledge back to the team\u003C/li>\n\u003Cli>Familiarity with cloud-native tooling and their function for personal use, small business and large enterprise\u003C/li>\n\u003Cli>Home-lab environments for testing different competencies listed above\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $92,000 - $149,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make an impact: \nWe are seeking a detail orientated and process-driven Security Operations Analyst to join our Security Engineering team. This role is best suited for a Junior-level individual with some experience that is looking to transition into a Mid-level security operational role.  The ideal candidate is ready and excited to become a critical part in maintaining our daily security posture through consistent operational execution, including alert triage, incident coordination, vulnerability and threat monitoring, and validation of detection coverage.\nThis is a critical, hands-on security operations role and the primary operational resource supporting our Security Engineering team. Success hinges on a disciplined approach to daily execution, making this the perfect role for a process-driven individual eager to master foundational security operations and make a measurable impact on our security posture. Since this is a hands-on security operations role, your day-to-day tasks require exceptional attention to detail, comfort with repetitive workflows, and an ability to strictly follow defined runbooks and standard operating procedures (SOPs). Candidates that are disciplined, reliable, and motivated by doing foundational security operations well and embody regular, reliable, disciplined and motivated work are encouraged to apply. The willingness to learn new concepts and properly convey them to stakeholders is not only required but encouraged, as well as maintaining an open mind about different methods of accomplishing a goal. \nHow You Will Make a Difference:\nAlert & Incident Operations\n\nAlert Triage & Queue Management: Perform initial investigation, data enrichment, and escalation of alerts and tickets generated by the SIEM, SOAR, EDR, IDS, and other monitoring tools.\nCase Escalation: Identify alerts and situations requiring escalation to the Security on-call\nIncident Coordination: Maintain accurate and timely incident records in Security Incident record keeping software. The tasks include identifying ownership, timeline tracking, status updates, and ensuring retrospective remediation tasks are captured in individual Ticketing platforms\nCoordinate  communication for containment and remediation steps with relevant teams (engineering, security, support, etc.).\nConduct detection validation, verifying false positives and adding research for alerts to tickets before escalation to senior security engineers.\nCase Documentation: Ensure investigation notes, follow-ups, retrospective analysis, and action items are consistently documented, logged, and tracked to completion.\nPerform unsupervised investigation for lower-severity incidents or exploratory cases to determine significance.\nStay up-to-date with trending cybersecurity topics and their application to the enterprise\nFollow an escalation protocol based around certain mapped criteria for the entirety of the Security Engineering team and assist as necessary with providing evidence for any changes that are required\n\nThreat Monitoring & Detection Support\n\nUnderstand the differences between detections, threat hunting, threat intelligence as well as their individual roles in a security program\nAct as a bridge between Security Operations and Engineering by helping translate threat research into clear, actionable deliverables with guidance from senior team members\nProvide concise and constant feedback on detections and their importance to the program, as well as identify areas of improvement for the Operational portion of workload\n\nVulnerability & Exposure Management\n\nPerform Vulnerability Management triage, including enrichment of findings, prioritization guidance, and escalation of actionable issues.\nInvestigate and validate vulnerabilities, leaked secrets, and suspicious activity surfaced through scanning tools.\nSupport Security Risk Register entries, including evidence collection, submission tracking, and recurring validation.\nMaintain security tooling hygiene by performing test scans, verifying dashboard integrity, confirming detection visibility, and ensuring findings properly flow to downstream systems with minimal guidance\nAssess potential issues in system operational health and provide quick writeups on the actions that were observed and their outcome to assist the Security Engineering team in quickly and efficiently identifying Incident worthy events\nAct as an Operational stakeholder and maintain accountability for day-to-day security operations by identifying outages, missing information, incorrect detections and low-level system health events\n\nExternal Testing & Remediation Support\n\nCoordinate external penetration testing engagements, including scheduling, data gathering, issue tracking, and ensuring remediation tasks are properly logged and followed through with validation.\nMaintain a high degree of professionalism when dealing with all External communication and technical testing, whether that is in conjunction with internal Iterable teams or External teams that require assistance per our Service Level Agreements\n\nWe Are Looking for People Who:\n\n2+ years experience in a Network Operations Center (NOC), Security Operations Center (SOC), Digital Forensics and Incident Response (DFIR) capacity, or Tier 2/3 IT Administrative Support role with a focus on transitioning completely into Security\nHands-on experience with SIEM / EDR platforms and ticketing workflows\nProven ability to strictly follow detailed procedures and runbooks with precision and provide feedback and constructive criticism of processes that can be improved upon with the wider team\nStrong analytical and pattern-recognition skills with comfort reviewing large volumes of logs and alerts with minimal assistance\nWorking knowledge of security fundamentals: network protocols, common attack techniques, authentication/authorization, and cloud IAM basics\nA strong desire to learn and grow in a technical field with specific tools and processes\nBasic knowledge of several different OS types and corporate environment architecture and network structures\n\nBonus Points:\n\nKnowledge of cloud-native environments (AWS, GCP, Azure) and modern production systems.\nExperience with CI/CD pipelines, containerized environments, or cloud identity controls.\nExercises or experience in Purple-team oriented functions at a basic level, understanding commands at an Operating System level and how they are both identified and perceived by systems and responders\nConduct basic Threat Intel behaviors such as researching industry standard practices and trending threats\nBasic to intermediate understanding of programming logic of common practical languages and how they can relate to Security Incidents\nDemonstrated consistency in high-discipline and process-driven roles with a focus on keeping the operations running.\nStays up to date with technical education and emerging threats, detection methods, security concepts, conferences, and has a general understanding and desire to learn more and grow\nSecurity-focused and Cloud Operations certificates appreciated but not required – there is strong encouragement to learn what you can on your own and then bring that knowledge back to the team\nFamiliarity with cloud-native tooling and their function for personal use, small business and large enterprise\nHome-lab environments for testing different competencies listed above\n\nPerks & Benefits:\n\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $92,000 - $149,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-24 06:41:59","2026-02-18T02:01:20.000Z",{"jsonldValid":53,"jsonld":56},{"id":271,"slug":272,"title":273,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":274,"department":46,"content_html":275,"content_text":276,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":277,"hasSalary":53,"salaryMin":278,"salaryMax":279,"currency":54,"schema":280},"3f3cfe875c5553253b6082e3e5fa33deb6aacbae8d3db94851757f3da6cf023f","senior-enterprise-customer-success-manager-at-iterable-a6554e991b","Senior Enterprise Customer Success Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>How you will make a difference:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable's Customer Success team, you manage relationships with high-value ($150k+ ARR) customers. You will build long-standing partnerships by making sure they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders. \u003C/p>\n\u003Cp>As a member of the Enterprise Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers. \u003C/p>\n\u003Cp>One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>You'll get to:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Manage a book of enterprise-level ($200k+ ARR) Iterable customers\u003C/li>\n\u003Cli>Understand how customers are using the product and find ways for them to increase their return on investment\u003C/li>\n\u003Cli>Lead scheduled check-ins, QBRs, and monitor client satisfaction\u003C/li>\n\u003Cli>Be the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Gain deep knowledge of the Iterable platform and assist clients with executing their use cases\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience in a B2B Customer Success role at a SaaS company\u003C/li>\n\u003Cli>Experience consulting business executives and stakeholders at enterprise organizations\u003C/li>\n\u003Cli>Have technical knowledge and problem solving skills\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for working in a fast growing organization\u003C/li>\n\u003Cli>Experience working with software platforms and SaaS products\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and JavaScript\u003C/li>\n\u003Cli>Experience negotiating contract with executives or procurement managers\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $144,500 - $207,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!How you will make a difference:\nAs a member of Iterable's Customer Success team, you manage relationships with high-value ($150k+ ARR) customers. You will build long-standing partnerships by making sure they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions-oriented, customer-first problem solver with experience navigating large organizations to identify key stakeholders. \nAs a member of the Enterprise Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers. \nOne of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nYou'll get to:\n\nManage a book of enterprise-level ($200k+ ARR) Iterable customers\nUnderstand how customers are using the product and find ways for them to increase their return on investment\nLead scheduled check-ins, QBRs, and monitor client satisfaction\nBe the voice of the customer to prioritize feature requests and platform improvements during product discussions\nIdentify new business opportunities and develop strategic plans for ensuring customer retention and expansion\nGain deep knowledge of the Iterable platform and assist clients with executing their use cases\n\nWe are looking for people who have:\n\nExperience in a B2B Customer Success role at a SaaS company\nExperience consulting business executives and stakeholders at enterprise organizations\nHave technical knowledge and problem solving skills\nDesire to teach new customers about the platform\nPassion for working in a fast growing organization\nExperience working with software platforms and SaaS products\n\nBonus points:\n\nExperience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and JavaScript\nExperience negotiating contract with executives or procurement managers\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe annual cash compensation for this role is $144,500 - $207,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-13T18:49:13.000Z",144500,207000,{"jsonldValid":53,"jsonld":56},{"id":282,"slug":283,"title":210,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":284,"country":285,"remote":34,"employmentType":286,"department":64,"content_html":287,"content_text":288,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":289,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":290,"schema":291},"d203c1f16c7ea2209321a5b12598d58727c2eda0cfe0ea6a47cf5f7f0cebb64e","senior-technical-support-specialist-at-iterable-9fea8458d9","Hybrid - Sydney; REMOTE - Australia/New Zealand","Australia",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Technical Support in the US West Coast Region, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\u003C/p>\n\u003Cp>At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description.\u003C/p>\n\u003Cp>\u003Cstrong>In this role, you will:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Become an Iterable product expert.\u003C/li>\n\u003Cli>Support our US and ANZ customers’ Tier 1 inquiries through live chat, email, Zendesk, and phone. \u003C/li>\n\u003Cli>Directly supporting a growing Premier customer base by acting as a proactive partner to help them achieve success with their business goals.\u003C/li>\n\u003Cli>Provide top-tier customer service to delight them.\u003C/li>\n\u003Cli>Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\u003C/li>\n\u003Cli>Categorize and prioritize customer inquiries.\u003C/li>\n\u003Cli>Write and update support documentation.\u003C/li>\n\u003Cli>Escalate complex issues to Customer Success Managers and the Engineering team.\u003C/li>\n\u003Cli>Present support topics in customer meetings, such as Quarterly Business Reviews.\u003C/li>\n\u003Cli>Share your expertise across the Support team and other departments at Iterable.\u003C/li>\n\u003Cli>Lead projects to address technical or process gaps for yourself or the team.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Have a strong ability to build and nurture customer relationships.\u003C/li>\n\u003Cli>Have experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\u003C/li>\n\u003Cli>Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\u003C/li>\n\u003Cli>Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\u003C/li>\n\u003Cli>Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\u003C/li>\n\u003Cli>Can solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.\u003C/li>\n\u003Cli>Are eager to teach new and existing customers about the platform.\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Are passionate about startups, software, and SaaS products.\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Previous experience in a B2B technical support role at a SaaS company\u003C/li>\n\u003Cli>Experience with email, push or SMS platforms\u003C/li>\n\u003Cli>Experience with JIRA or Zendesk or similar tools\u003C/li>\n\u003Cli>Experience with Datadog or similar tools\u003C/li>\n\u003Cli>Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\u003C/li>\n\u003C/ul>\n\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary & meaningful equity\u003C/li>\n\u003Cli>General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\u003C/li>\n\u003Cli>Superannuation\u003C/li>\n\u003Cli>28 days of Annual Leave\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Technical Support in the US West Coast Region, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.\nAt Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description.\nIn this role, you will:\n\nBecome an Iterable product expert.\nSupport our US and ANZ customers’ Tier 1 inquiries through live chat, email, Zendesk, and phone. \nDirectly supporting a growing Premier customer base by acting as a proactive partner to help them achieve success with their business goals.\nProvide top-tier customer service to delight them.\nBuild and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.\nCategorize and prioritize customer inquiries.\nWrite and update support documentation.\nEscalate complex issues to Customer Success Managers and the Engineering team.\nPresent support topics in customer meetings, such as Quarterly Business Reviews.\nShare your expertise across the Support team and other departments at Iterable.\nLead projects to address technical or process gaps for yourself or the team.\n\nWe are looking for people who:\n\nHave a strong ability to build and nurture customer relationships.\nHave experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.\nAre skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.\nCan actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.\nEffectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.\nCan solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.\nAre eager to teach new and existing customers about the platform.\n\n\nAre passionate about startups, software, and SaaS products.\n\n\nBonus Points:\n\nPrevious experience in a B2B technical support role at a SaaS company\nExperience with email, push or SMS platforms\nExperience with JIRA or Zendesk or similar tools\nExperience with Datadog or similar tools\nFamiliarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks\n\n\nPerks & Benefits:\n\nCompetitive salary & meaningful equity\nGeneral Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans\nSuperannuation\n28 days of Annual Leave\nBalance Days (additional paid holidays)\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-20T18:01:03.000Z","AUD",{"jsonldValid":53,"jsonld":56},{"id":293,"slug":294,"title":295,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":296,"department":157,"content_html":297,"content_text":298,"years":49,"createdAt":226,"updatedAtISO":237,"postedAtISO":299,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":300},"95fd542b9508de3106c1a46f2d3dbc3e5e3503864f85d2677a3122a7a553c11b","staff-machine-learning-engineer-at-iterable-150307f21e","Staff Machine Learning Engineer",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>As a Machine Learning Platform Engineer at Iterable, you will design, evolve, and maintain our core ML infrastructure and the paved roads on which we build intelligence into our product. As a high tech marketing platform, we work with thousands of high scale and diverse enterprise customers. The scale and diversity of these workloads, supporting personalization with deep customizability, presents unique and exciting challenges for platform engineering. \u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Ch3>What You’ll Do\u003C/h3>\n\u003Cul>\n\u003Cli>Lead the end-to-end development of ML pipelines, from prototyping and experimentation through to production deployment, enabling AI-powered features at scale.\u003C/li>\n\u003Cli>Design, build, and maintain the core infrastructure that powers our ML services (e.g., Databricks, AWS, Ray, Kubernetes).\u003C/li>\n\u003Cli>Develop robust observability and experimentation frameworks to ensure reliable model deployment, monitoring, and continuous iteration.\u003C/li>\n\u003Cli>Partner closely with Data Science teams, treating the ML Platform as a product—removing infrastructure bottlenecks and empowering them to deliver high-quality models efficiently and confidently.\u003C/li>\n\u003C/ul>\n\u003Ch3>What We’re Looking For\u003C/h3>\n\u003Cul>\n\u003Cli>5+ years of experience in backend and/or infrastructure engineering.\u003C/li>\n\u003Cli>Strong experience with infrastructure-as-code practices (e.g., Pulumi, Terraform, CloudFormation).\u003C/li>\n\u003Cli>Experience working with service-oriented architectures and integrating ML services into high-scale backend systems.\u003C/li>\n\u003C/ul>\n\u003Ch3>Nice to Have\u003C/h3>\n\u003Cul>\n\u003Cli>\n\u003Cp>Hands-on experience building and operating ML pipelines, including traditional recommender systems and modern deep learning training and serving systems.\u003C/p>\n\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>What we offer \u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!As a Machine Learning Platform Engineer at Iterable, you will design, evolve, and maintain our core ML infrastructure and the paved roads on which we build intelligence into our product. As a high tech marketing platform, we work with thousands of high scale and diverse enterprise customers. The scale and diversity of these workloads, supporting personalization with deep customizability, presents unique and exciting challenges for platform engineering. \nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nWhat You’ll Do\n\nLead the end-to-end development of ML pipelines, from prototyping and experimentation through to production deployment, enabling AI-powered features at scale.\nDesign, build, and maintain the core infrastructure that powers our ML services (e.g., Databricks, AWS, Ray, Kubernetes).\nDevelop robust observability and experimentation frameworks to ensure reliable model deployment, monitoring, and continuous iteration.\nPartner closely with Data Science teams, treating the ML Platform as a product—removing infrastructure bottlenecks and empowering them to deliver high-quality models efficiently and confidently.\n\nWhat We’re Looking For\n\n5+ years of experience in backend and/or infrastructure engineering.\nStrong experience with infrastructure-as-code practices (e.g., Pulumi, Terraform, CloudFormation).\nExperience working with service-oriented architectures and integrating ML services into high-scale backend systems.\n\nNice to Have\n\n\nHands-on experience building and operating ML pipelines, including traditional recommender systems and modern deep learning training and serving systems.\n\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-18T17:42:08.000Z",{"jsonldValid":53,"jsonld":56},{"id":302,"slug":303,"title":304,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":305,"department":306,"content_html":307,"content_text":308,"years":49,"createdAt":309,"updatedAtISO":310,"postedAtISO":311,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":312},"a74f388f826e8bc724a7143782add9f7d1572f51e563b5fd1344de8eb27f2f64","product-marketing-manager-at-iterable-5c95f31bc7","Product Marketing Manager",[45],"Product","\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! \u003C/p>\n\u003Ch3>The Role\u003C/h3>\n\u003Cp>As a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (Channel Optimization and Intelligent Orchestration), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage.\u003C/p>\n\u003Ch3>Key Responsibilities\u003C/h3>\n\u003Cp>\u003Cstrong>Content & Messaging \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Craft strategic, audience-first messaging and positioning for your product portfolio\u003C/li>\n\u003Cli>Develop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys\u003C/li>\n\u003Cli>Test and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Launch & Go-to-Market\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Lead product launch planning and execution from concept to market\u003C/li>\n\u003Cli>Define launch tiering and coordinate cross-functional teams for maximum impact\u003C/li>\n\u003Cli>Establish clear launch success metrics and analyze performance to inform future GTM strategies\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Enable Internal Teams\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Drive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win\u003C/li>\n\u003Cli>Partner with sales engineering to develop technical narratives aligned to business outcomes\u003C/li>\n\u003Cli>Support customer success with adoption messaging and expansion playbooks\u003C/li>\n\u003Cli>Work with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Adoption & Customer Success\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Drive customer engagement through lifecycle programs and in-product messaging\u003C/li>\n\u003Cli>Identify expansion opportunities and develop targeted cross-sell/upsell campaigns\u003C/li>\n\u003Cli>Partner with customer marketing to build reference programs and case studies\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Relationships & Market Intelligence\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Conduct customer research, market research, and competitive differentiation\u003C/li>\n\u003Cli>Collaborate with product management to influence roadmap based on market insights\u003C/li>\n\u003Cli>Support analyst relations and thought leadership initiatives\u003C/li>\n\u003C/ul>\n\u003Ch3>What We're Looking For\u003C/h3>\n\u003Cp>\u003Cstrong>Experience & Background\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>3-5 years in product marketing at a B2B SaaS company\u003C/li>\n\u003Cli>Strong technical depth with the ability to learn quickly, balanced with business acumen\u003C/li>\n\u003Cli>Demonstrated success in driving pipeline generation and deal velocity\u003C/li>\n\u003Cli>Demonstrated experience shaping or executing product strategy for AI-powered products or features\u003C/li>\n\u003Cli>Previous work experience in consumer apps and tech, or in media and publishing, is highly valued.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Skills & Competencies\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Excellent written and verbal communication skills with the ability to distill complex technical concepts\u003C/li>\n\u003Cli>Experience with customer research methodologies and market analysis\u003C/li>\n\u003Cli>Strong project management skills and ability to coordinate cross-functional initiatives\u003C/li>\n\u003Cli>Knowledge of marketing technology landscape\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Personal Attributes\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Customer-centric mindset with passion for solving real business problems\u003C/li>\n\u003Cli>Data-driven approach to decision making and campaign optimization\u003C/li>\n\u003Cli>Collaborative team player comfortable working with engineering, product, sales, and marketing\u003C/li>\n\u003Cli>Self-starter who thrives in a fast-paced, high-growth environment\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Success Metrics\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>Product adoption rates and feature utilization\u003C/li>\n\u003Cli>Pipeline generation and influence on new business\u003C/li>\n\u003Cli>Win rates in competitive deals\u003C/li>\n\u003Cli>Customer expansion and cross-sell success\u003C/li>\n\u003Cli>Sales enablement effectiveness (rep ramp time, message consistency)\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003C/p>\n\u003Cp>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! \nThe Role\nAs a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (Channel Optimization and Intelligent Orchestration), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage.\nKey Responsibilities\nContent & Messaging \n\nCraft strategic, audience-first messaging and positioning for your product portfolio\nDevelop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys\nTest and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation\n\nLaunch & Go-to-Market\n\nLead product launch planning and execution from concept to market\nDefine launch tiering and coordinate cross-functional teams for maximum impact\nEstablish clear launch success metrics and analyze performance to inform future GTM strategies\n\nEnable Internal Teams\n\nDrive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win\nPartner with sales engineering to develop technical narratives aligned to business outcomes\nSupport customer success with adoption messaging and expansion playbooks\nWork with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations\n\nAdoption & Customer Success\n\nDrive customer engagement through lifecycle programs and in-product messaging\nIdentify expansion opportunities and develop targeted cross-sell/upsell campaigns\nPartner with customer marketing to build reference programs and case studies\n\nRelationships & Market Intelligence\n\nConduct customer research, market research, and competitive differentiation\nCollaborate with product management to influence roadmap based on market insights\nSupport analyst relations and thought leadership initiatives\n\nWhat We're Looking For\nExperience & Background\n\n3-5 years in product marketing at a B2B SaaS company\nStrong technical depth with the ability to learn quickly, balanced with business acumen\nDemonstrated success in driving pipeline generation and deal velocity\nDemonstrated experience shaping or executing product strategy for AI-powered products or features\nPrevious work experience in consumer apps and tech, or in media and publishing, is highly valued.\n\nSkills & Competencies\n\nExcellent written and verbal communication skills with the ability to distill complex technical concepts\nExperience with customer research methodologies and market analysis\nStrong project management skills and ability to coordinate cross-functional initiatives\nKnowledge of marketing technology landscape\n\nPersonal Attributes\n\nCustomer-centric mindset with passion for solving real business problems\nData-driven approach to decision making and campaign optimization\nCollaborative team player comfortable working with engineering, product, sales, and marketing\nSelf-starter who thrives in a fast-paced, high-growth environment\n\nSuccess Metrics\n\nProduct adoption rates and feature utilization\nPipeline generation and influence on new business\nWin rates in competitive deals\nCustomer expansion and cross-sell success\nSales enablement effectiveness (rep ramp time, message consistency)\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\nIterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1770658708000,"2026-02-09 18:38:48","2026-02-09T16:11:45.000Z",{"jsonldValid":53,"jsonld":56},{"id":314,"slug":315,"title":316,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":317,"department":46,"content_html":318,"content_text":319,"years":49,"createdAt":320,"updatedAtISO":321,"postedAtISO":322,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":323},"7ee4a9b7e2513342864fd06539b3e45b6ac8997057e4c993bf886b22d1eb394a","senior-strategic-customer-success-manager-at-iterable-4f7738dea4","Senior Strategic Customer Success Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Position Overview:\u003C/strong>\u003C/p>\n\u003Cp>As a member of Iterable’s Strategic Customer Success team, you will be responsible for the relationship with high-value ($800k+ ARR) customers. You will be tasked with making sure they are happy and getting as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate. The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.\u003C/p>\n\u003Cp>In addition, as a member of the customer success team, you will relay product feedback from our most important clients back to the engineering team. \u003C/p>\n\u003Cp>One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>Responsibilities:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Proactively manage a book of strategic-level ($800k+ ARR) Iterable customers\u003C/li>\n\u003Cli>Ensure customers have a smooth onboarding and implementation phase\u003C/li>\n\u003Cli>Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\u003C/li>\n\u003Cli>Work with the Support team and other cross functional teams to triage any issues faced by your customers\u003C/li>\n\u003Cli>Understand how customers are using the product and find ways for them to use it more effectively to increase ROI\u003C/li>\n\u003Cli>Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction\u003C/li>\n\u003Cli>Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions\u003C/li>\n\u003Cli>Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\u003C/li>\n\u003Cli>Maintain a trusted advisor relationship with each assigned client\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Qualifications:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Exceptional communication and interpersonal skills\u003C/li>\n\u003Cli>Strong ability to understand technical concepts and problem solve\u003C/li>\n\u003Cli>Desire to teach new customers about the platform\u003C/li>\n\u003Cli>Passion for startups, software, and SaaS products\u003C/li>\n\u003Cli>Willingness to travel up to 25% of the time\u003C/li>\n\u003Cli>Significant experience with email marketing, push or SMS software\u003C/li>\n\u003Cli>Familiarity with technologies like APIs, HTML, CSS, and Javascript\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $124,000 - $180,000 Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Position Overview:\nAs a member of Iterable’s Strategic Customer Success team, you will be responsible for the relationship with high-value ($800k+ ARR) customers. You will be tasked with making sure they are happy and getting as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate. The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.\nIn addition, as a member of the customer success team, you will relay product feedback from our most important clients back to the engineering team. \nOne of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.\nResponsibilities:\n\nProactively manage a book of strategic-level ($800k+ ARR) Iterable customers\nEnsure customers have a smooth onboarding and implementation phase\nForecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities\nWork with the Support team and other cross functional teams to triage any issues faced by your customers\nUnderstand how customers are using the product and find ways for them to use it more effectively to increase ROI\nLead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction\nServe as the voice of the customer to prioritize feature requests and platform improvements during product discussions\nIdentify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion\nMaintain a trusted advisor relationship with each assigned client\n\nQualifications:\n\nExceptional communication and interpersonal skills\nStrong ability to understand technical concepts and problem solve\nDesire to teach new customers about the platform\nPassion for startups, software, and SaaS products\nWillingness to travel up to 25% of the time\nSignificant experience with email marketing, push or SMS software\nFamiliarity with technologies like APIs, HTML, CSS, and Javascript\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $124,000 - $180,000 Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1770269222000,"2026-02-05 06:27:32","2026-02-04T17:50:48.000Z",{"jsonldValid":53,"jsonld":56},{"id":325,"slug":326,"title":327,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":89,"country":16,"remote":53,"employmentType":328,"department":46,"content_html":329,"content_text":330,"years":49,"createdAt":331,"updatedAtISO":332,"postedAtISO":333,"hasSalary":53,"salaryMin":334,"salaryMax":335,"currency":54,"schema":336},"e0a3bd4eabc7fb3ce8859ee167558aee02f46d68978faf798c2b8fed13237ad4","manager-commercial-customer-success-at-iterable-8dba0dd0d0","Manager, Commercial Customer Success",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>Manager of Commercial Customer Success\u003C/strong>\u003C/p>\n\u003Ch2>\u003Cstrong>Position Details\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Lead, coach, and develop a Commercial Customer Success team focused on delivering best-in-class support at scale\u003C/li>\n\u003Cli>Oversee a shared inbox model to ensure efficient triage, resolution, and customer satisfaction\u003C/li>\n\u003Cli>Design and implement the Commercial CS engagement program, including lifecycle touchpoints and proactive communications\u003C/li>\n\u003Cli>Create and manage scalable customer initiatives such as newsletters, office hours, and enablement content\u003Cbr>Serve as an Iterable platform expert and coach team members on best practices and use cases\u003C/li>\n\u003Cli>Monitor customer health, engagement trends, and feedback to inform program improvements\u003C/li>\n\u003Cli>Partner closely with the Renewals Manager team to support accurate forecasting and on-time renewals\u003C/li>\n\u003Cli>Ensure strong renewal readiness through proactive engagement, customer health monitoring, and signal sharing\u003C/li>\n\u003Cli>Help identify expansion and growth opportunities by surfacing customer needs, usage trends, and success milestones\u003C/li>\n\u003Cli>Identify, track, and report on metrics that measure customer satisfaction, team effectiveness, and program success\u003C/li>\n\u003Cli>Partner cross-functionally with Product, Engineering, Marketing, Sales, and Renewals to improve customer outcomes\u003C/li>\n\u003Cli>Proactively identify opportunities to improve workflows, tooling, and customer-facing processes\u003Cbr>Support hiring, onboarding, performance management, and career development for team members\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>The Ideal Candidate Will Have\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Bachelor’s degree or equivalent experience\u003C/li>\n\u003Cli>4+ years of experience in Customer Success, Support, or a related role within a SaaS environment\u003C/li>\n\u003Cli>2+ years of people management or team leadership experience\u003C/li>\n\u003Cli>Proven ability to deliver excellent customer experiences in scaled or pooled support models\u003C/li>\n\u003Cli>Experience partnering with Renewals, Sales, or Account Management teams to support retention and growth outcomes\u003C/li>\n\u003Cli>Strong program-building mindset with the ability to create repeatable, scalable solutions\u003C/li>\n\u003Cli>Deep familiarity with SaaS platforms and comfort developing subject-matter expertise\u003C/li>\n\u003Cli>Excellent communication, coaching, and stakeholder management skills\u003C/li>\n\u003Cli>High empathy for customers and a passion for solving problems\u003C/li>\n\u003Cli>Ability to thrive in ambiguity and continuously improve processes\u003C/li>\n\u003C/ul>\n\u003Ch2>\u003Cstrong>Bonus Points\u003C/strong>\u003C/h2>\n\u003Cul>\n\u003Cli>Experience with email marketing, push, SMS, or marketing automation platforms\u003C/li>\n\u003Cli>Familiarity with APIs, HTML, CSS, or JavaScript\u003C/li>\n\u003Cli>Experience running customer programs such as webinars, office hours, or lifecycle communications\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The annual cash compensation for this role is $146,500 - $231,500 OTE and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\n\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003C/p>\n\u003Cp>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Manager of Commercial Customer Success\nPosition Details\n\nLead, coach, and develop a Commercial Customer Success team focused on delivering best-in-class support at scale\nOversee a shared inbox model to ensure efficient triage, resolution, and customer satisfaction\nDesign and implement the Commercial CS engagement program, including lifecycle touchpoints and proactive communications\nCreate and manage scalable customer initiatives such as newsletters, office hours, and enablement contentServe as an Iterable platform expert and coach team members on best practices and use cases\nMonitor customer health, engagement trends, and feedback to inform program improvements\nPartner closely with the Renewals Manager team to support accurate forecasting and on-time renewals\nEnsure strong renewal readiness through proactive engagement, customer health monitoring, and signal sharing\nHelp identify expansion and growth opportunities by surfacing customer needs, usage trends, and success milestones\nIdentify, track, and report on metrics that measure customer satisfaction, team effectiveness, and program success\nPartner cross-functionally with Product, Engineering, Marketing, Sales, and Renewals to improve customer outcomes\nProactively identify opportunities to improve workflows, tooling, and customer-facing processesSupport hiring, onboarding, performance management, and career development for team members\n\nThe Ideal Candidate Will Have\n\nBachelor’s degree or equivalent experience\n4+ years of experience in Customer Success, Support, or a related role within a SaaS environment\n2+ years of people management or team leadership experience\nProven ability to deliver excellent customer experiences in scaled or pooled support models\nExperience partnering with Renewals, Sales, or Account Management teams to support retention and growth outcomes\nStrong program-building mindset with the ability to create repeatable, scalable solutions\nDeep familiarity with SaaS platforms and comfort developing subject-matter expertise\nExcellent communication, coaching, and stakeholder management skills\nHigh empathy for customers and a passion for solving problems\nAbility to thrive in ambiguity and continuously improve processes\n\nBonus Points\n\nExperience with email marketing, push, SMS, or marketing automation platforms\nFamiliarity with APIs, HTML, CSS, or JavaScript\nExperience running customer programs such as webinars, office hours, or lifecycle communications\n\nPerks & Benefits:\n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe annual cash compensation for this role is $146,500 - $231,500 OTE and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\nIterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1770183524000,"2026-02-04 06:39:12","2026-02-03T17:53:05.000Z",146500,231500,{"jsonldValid":53,"jsonld":56},{"id":338,"slug":339,"title":340,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":341,"department":306,"content_html":342,"content_text":343,"years":49,"createdAt":331,"updatedAtISO":332,"postedAtISO":344,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":345},"48085216b2e3101d55bb3c4b63d9367d5a214025561c346443032477625d254a","senior-product-manager-sdks-at-iterable-161d6f3a5b","Senior Product Manager (SDKs)",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>\u003Cstrong>About the role/team: \u003C/strong>\u003C/p>\n\u003Cp>We are actively seeking a highly driven Senior Technical Product Manager to join our Content Personalization & Channels team. This role will be located in our Lisbon, Portugal office and is a hybrid role. In this pivotal role, we're looking for someone who is \u003Cem>super technical yet obsessively customer-focused\u003C/em>. You will own Iterable’s Mobile and Web SDKs as a core platform surface, ensuring they set a high bar for developer experience, reliability, performance, and long-term maintainability.\u003C/p>\n\u003Cp>Our SDKs are foundational to how customers capture real-time signals, identify users, and execute orchestrated experiences across channels. As such, this role sits at the intersection of developer experience, system reliability, and customer value, requiring strong technical judgment and a platform mindset.\u003C/p>\n\u003Cp>Moreover, you will be responsible not only for feature delivery, but also for SDK lifecycle management, including versioning strategy, backward compatibility, deprecation planning, and safe rollout of breaking changes.\u003C/p>\n\u003Cp>Our Product Team thrives on collaboration with Design and Engineering, always prioritizing user empathy. You'll be right there with us, working hand-in-hand and directly with our customers, to identify and prioritize product features that will significantly impact Iterable's business. You'll take ownership of a broad product portfolio and its associated roadmap, consistently delivering delightful and innovative experiences to our customers. This role requires deep technical expertise and a willingness to dive deep with Engineering, Customer Success, and our Solutions team.\u003C/p>\n\u003Cp>You’ll be deeply comfortable working with APIs and SDKs, but equally passionate about usability. You will work closely with design on the user experience and how customers interact with our product as well as directly impact the experience developers have when integrating with our platform. We want someone who is invested in the growth and success of both Iterable and our customers. You will report to the Group PM, Content Personalization & Channels.\u003C/p>\n\u003Cp>At Iterable, we have a core value of a growth mindset, and we believe everyone here can grow. If this role sparks your excitement and matches your passion, we encourage you to apply – we value the unique skills you bring to the table beyond a job description.\u003C/p>\n\u003Cp>\u003Cstrong>In This Role You’ll Get To:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Define and evolve the long-term strategy for Iterable’s Mobile and Web SDKs, balancing innovation with stability.\u003C/li>\n\u003Cli>Partner with Engineering to ensure SDKs meet enterprise-grade standards for reliability, performance, and scale.\u003C/li>\n\u003Cli>Drive improvements in developer productivity, integration speed, and time-to-value for customers.\u003C/li>\n\u003Cli>Make informed tradeoffs between parity, platform consistency, and differentiated innovation.\u003C/li>\n\u003Cli>Be the unwavering internal \"voice of the customer.\"\u003C/li>\n\u003Cli>Collaborate closely with Customer Success, Engineering, Marketing, Sales, and other PMs to ship outstanding products.\u003C/li>\n\u003Cli>Understand customer personas and use cases to define precise product requirements and deliver new features and enhancements.\u003C/li>\n\u003Cli>Develop comprehensive use cases and determine product specifications to launch new features and enhancements.\u003C/li>\n\u003Cli>Maintain thorough documentation of customer needs and product functionality.\u003C/li>\n\u003Cli>Research industry trends to uncover innovative product features and opportunities.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We Are Looking for People Who Have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience operating as a Senior Product Manager owning a technically complex, customer-facing or developer platform (e.g., SDKs, APIs, infrastructure-adjacent products).\u003C/li>\n\u003Cli>Experience owning products with strong backward-compatibility and lifecycle constraints.\u003C/li>\n\u003Cli>Proven ability to partner deeply with engineering on technical tradeoffs and system design.\u003C/li>\n\u003Cli>Experience supporting enterprise customers at scale, including performance and reliability concerns.\u003C/li>\n\u003Cli>Experience with mobile technologies, including native (iOS & Android) and cross-platform (React Native, Flutter) development.\u003C/li>\n\u003Cli>Experience working within agile Engineering teams using tools like JIRA.\u003C/li>\n\u003Cli>Strong skills in user testing and data analysis.\u003C/li>\n\u003Cli>Experience making informed decisions based on business and technical data.\u003C/li>\n\u003Cli>Comfort and adaptability in a dynamic, changing environment.\u003C/li>\n\u003Cli>Exceptional ability to solve complex technical problems and partner with engineering to translate customer needs.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Familiarity with user growth and engagement strategies.\u003C/li>\n\u003Cli>Experience using data analysis tools to derive insights.\u003C/li>\n\u003Cli>Prior work experience in both B2B and B2C markets.\u003C/li>\n\u003Cli>Prior work or familiarity with the development of mobile and web applications.\u003C/li>\n\u003C/ul>\n\u003Cul>\n\u003Cli>Collaborate with cross-functional teams, product, and design to conceptualize and build new product features.\u003C/li>\n\u003Cli>Be personally responsible for the entire lifecycle of projects, from initial engineering design and planning through development, deployment, and success in production.\u003C/li>\n\u003Cli>Develop solutions to scale a complex platform that reaches millions of users.\u003C/li>\n\u003Cli>Contribute to the code review process by offering suggestions for improvement, helping to define and enforce coding standards.\u003C/li>\n\u003Cli>Leverage design discussions and other team engagements as an opportunity to level up your team and the product.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>We are looking for people who have:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>5+ years relevant software development experience.\u003C/li>\n\u003Cli>Relevant industry experience building production-ready, scalable web applications.\u003C/li>\n\u003Cli>Proficiency in at least one modern programming language (ideally Scala and/or Java)\u003C/li>\n\u003Cli>Extensive experience with Elasticsearch and/or other relevant technologies like Postgres.\u003C/li>\n\u003Cli>Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely)\u003C/li>\n\u003Cli>Willingness to take on-call responsibilities.\u003C/li>\n\u003Cli>Fluency in English (verbal and written).\u003C/li>\n\u003Cli>Legally authorized to work in the EU.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Our Technology Stack:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Programming Language: Scala\u003C/li>\n\u003Cli>Databases: Elasticsearch, Postgres, Redis, CRDB\u003C/li>\n\u003Cli>Infrastructure: Pulsar, Kafka, AWS\u003C/li>\n\u003Cli>Other Relevant Technologies: Docker / Kubernetes, React\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Bonus Points\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Experience with End-to-End, Integration, and Performance testing\u003C/li>\n\u003Cli>Previously built enterprise systems at scale\u003C/li>\n\u003Cli>Worked in a company with a strong US presence\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the role/team: \nWe are actively seeking a highly driven Senior Technical Product Manager to join our Content Personalization & Channels team. This role will be located in our Lisbon, Portugal office and is a hybrid role. In this pivotal role, we're looking for someone who is super technical yet obsessively customer-focused. You will own Iterable’s Mobile and Web SDKs as a core platform surface, ensuring they set a high bar for developer experience, reliability, performance, and long-term maintainability.\nOur SDKs are foundational to how customers capture real-time signals, identify users, and execute orchestrated experiences across channels. As such, this role sits at the intersection of developer experience, system reliability, and customer value, requiring strong technical judgment and a platform mindset.\nMoreover, you will be responsible not only for feature delivery, but also for SDK lifecycle management, including versioning strategy, backward compatibility, deprecation planning, and safe rollout of breaking changes.\nOur Product Team thrives on collaboration with Design and Engineering, always prioritizing user empathy. You'll be right there with us, working hand-in-hand and directly with our customers, to identify and prioritize product features that will significantly impact Iterable's business. You'll take ownership of a broad product portfolio and its associated roadmap, consistently delivering delightful and innovative experiences to our customers. This role requires deep technical expertise and a willingness to dive deep with Engineering, Customer Success, and our Solutions team.\nYou’ll be deeply comfortable working with APIs and SDKs, but equally passionate about usability. You will work closely with design on the user experience and how customers interact with our product as well as directly impact the experience developers have when integrating with our platform. We want someone who is invested in the growth and success of both Iterable and our customers. You will report to the Group PM, Content Personalization & Channels.\nAt Iterable, we have a core value of a growth mindset, and we believe everyone here can grow. If this role sparks your excitement and matches your passion, we encourage you to apply – we value the unique skills you bring to the table beyond a job description.\nIn This Role You’ll Get To:\n\nDefine and evolve the long-term strategy for Iterable’s Mobile and Web SDKs, balancing innovation with stability.\nPartner with Engineering to ensure SDKs meet enterprise-grade standards for reliability, performance, and scale.\nDrive improvements in developer productivity, integration speed, and time-to-value for customers.\nMake informed tradeoffs between parity, platform consistency, and differentiated innovation.\nBe the unwavering internal \"voice of the customer.\"\nCollaborate closely with Customer Success, Engineering, Marketing, Sales, and other PMs to ship outstanding products.\nUnderstand customer personas and use cases to define precise product requirements and deliver new features and enhancements.\nDevelop comprehensive use cases and determine product specifications to launch new features and enhancements.\nMaintain thorough documentation of customer needs and product functionality.\nResearch industry trends to uncover innovative product features and opportunities.\n\nWe Are Looking for People Who Have:\n\nExperience operating as a Senior Product Manager owning a technically complex, customer-facing or developer platform (e.g., SDKs, APIs, infrastructure-adjacent products).\nExperience owning products with strong backward-compatibility and lifecycle constraints.\nProven ability to partner deeply with engineering on technical tradeoffs and system design.\nExperience supporting enterprise customers at scale, including performance and reliability concerns.\nExperience with mobile technologies, including native (iOS & Android) and cross-platform (React Native, Flutter) development.\nExperience working within agile Engineering teams using tools like JIRA.\nStrong skills in user testing and data analysis.\nExperience making informed decisions based on business and technical data.\nComfort and adaptability in a dynamic, changing environment.\nExceptional ability to solve complex technical problems and partner with engineering to translate customer needs.\n\nBonus Points:\n\nFamiliarity with user growth and engagement strategies.\nExperience using data analysis tools to derive insights.\nPrior work experience in both B2B and B2C markets.\nPrior work or familiarity with the development of mobile and web applications.\n\n\nCollaborate with cross-functional teams, product, and design to conceptualize and build new product features.\nBe personally responsible for the entire lifecycle of projects, from initial engineering design and planning through development, deployment, and success in production.\nDevelop solutions to scale a complex platform that reaches millions of users.\nContribute to the code review process by offering suggestions for improvement, helping to define and enforce coding standards.\nLeverage design discussions and other team engagements as an opportunity to level up your team and the product.\n\nWe are looking for people who have:\n\n5+ years relevant software development experience.\nRelevant industry experience building production-ready, scalable web applications.\nProficiency in at least one modern programming language (ideally Scala and/or Java)\nExtensive experience with Elasticsearch and/or other relevant technologies like Postgres.\nDesire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely)\nWillingness to take on-call responsibilities.\nFluency in English (verbal and written).\nLegally authorized to work in the EU.\n\nOur Technology Stack:\n\nProgramming Language: Scala\nDatabases: Elasticsearch, Postgres, Redis, CRDB\nInfrastructure: Pulsar, Kafka, AWS\nOther Relevant Technologies: Docker / Kubernetes, React\n\nBonus Points\n\nExperience with End-to-End, Integration, and Performance testing\nPreviously built enterprise systems at scale\nWorked in a company with a strong US presence\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.","2026-02-03T15:31:16.000Z",{"jsonldValid":53,"jsonld":56},{"id":347,"slug":348,"title":349,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":110,"country":111,"remote":53,"employmentType":350,"department":157,"content_html":351,"content_text":352,"years":49,"createdAt":353,"updatedAtISO":354,"postedAtISO":355,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":116,"schema":356},"b792d8dd9f08d5d9aadfa17188eada0520f2f25e0db5148c4a8cf9cd0000cecb","marketing-web-developer-at-iterable-3f6880451a","Marketing Web Developer",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Ch3>\u003Cstrong>About the Role\u003C/strong>\u003C/h3>\n\u003Cp>We are currently deep in the development of the next chapter of our digital presence—a modern, performance-driven site built on \u003Cstrong>WordPress Block Theme\u003C/strong>.\u003C/p>\n\u003Cp>We are looking for a \u003Cstrong>Marketing Web Developer\u003C/strong> to join us. You will primarily step into an active build to help us launch our new platform, while also providing support for our current site as needed during the transition. Subsequently, you will help drive the technical evolution of our marketing engine alongside our internal team.\u003C/p>\n\u003Cp>You have deep expertise in modern WordPress (Gutenberg/Blocks), but you are also comfortable in a \u003Cstrong>React stack\u003C/strong>, specifically managing our complex lead generation forms. You will partner with our existing technical team to ensure our site is secure, accessible, and data-driven.\u003C/p>\n\u003Ch3>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Develop & Maintain:\u003C/strong> Play a key role in the development of Iterable's marketing website, ensuring a seamless, responsive, and visually appealing user experience across all devices.\u003C/li>\n\u003Cli>\u003Cstrong>Complex React Integration:\u003C/strong> Maintain and enhance our custom lead generation forms built on a \u003Cstrong>React stack\u003C/strong>. You will ensure these forms communicate correctly with our APIs and MarTech platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Accelerate the New Build:\u003C/strong> Collaborate with the team to ship our new Block Theme-based site. You will write clean, semantic code to finalize layouts and functionality.\u003C/li>\n\u003Cli>\u003Cstrong>Analytics & Data:\u003C/strong> Go beyond basic tracking. You will implement \u003Cstrong>custom analytics events\u003C/strong> (GA4/GTM) to track user behavior precisely and ensure data integrity for the marketing team.\u003C/li>\n\u003Cli>\u003Cstrong>Performance & Optimization:\u003C/strong> Proactively monitor page speed (Core Web Vitals) and SEO technical health. You will identify bottlenecks and implement solutions to keep the site lightning-fast.\u003C/li>\n\u003Cli>\u003Cstrong>Security & Reliability:\u003C/strong> Work with the technical team to ensure website scalability and maintain security standards.\u003C/li>\n\u003Cli>\u003Cstrong>Strategic Input:\u003C/strong> You aren't just a ticket-taker. You will provide technical recommendations for improvements regarding loading times, architecture, and user experience.\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Technical Requirements\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Modern WordPress:\u003C/strong> Deep experience with \u003Cstrong>Block Themes\u003C/strong>, theme.json, and Full Site Editing (FSE). You prefer native WordPress solutions over heavy page builders, and prefer to build your own solutions over stacking piles of plugins.\u003C/li>\n\u003Cli>\u003Cstrong>React & JS Proficiency:\u003C/strong> Solid understanding of \u003Cstrong>React.js\u003C/strong> to manage our lead-gen forms, along with modern vanilla JavaScript (ES6+).\u003C/li>\n\u003Cli>\u003Cstrong>Analytics Implementation:\u003C/strong> Proven experience setting up and debugging \u003Cstrong>Google Tag Manager\u003C/strong> and creating custom events in GA4. You understand the data layer.\u003C/li>\n\u003Cli>\u003Cstrong>API Integrations:\u003C/strong> Experience connecting websites to third-party \u003Cstrong>MarTech platforms\u003C/strong> (e.g., CRMs, Marketing Automation tools) via REST/GraphQL APIs.\u003C/li>\n\u003Cli>\u003Cstrong>Web Fundamentals:\u003C/strong> Strong grasp of \u003Cstrong>SEO best practices\u003C/strong>, semantic HTML5, and \u003Cstrong>Web Accessibility standards\u003C/strong>.\u003C/li>\n\u003Cli>\u003Cstrong>Version Control:\u003C/strong> Proficiency with Git and collaborative workflows (Pull Requests).\u003C/li>\n\u003C/ul>\n\u003Ch3>\u003Cstrong>Soft Skills & Operational Excellence\u003C/strong>\u003C/h3>\n\u003Cul>\n\u003Cli>\u003Cstrong>Communication:\u003C/strong> You can translate complex technical concepts into plain English for business owners and marketing stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>Detail-Oriented:\u003C/strong> You have a QA mindset. You meticulously check for responsiveness, accessibility issues, and cross-browser compatibility before shipping.\u003C/li>\n\u003Cli>\u003Cstrong>Task Management:\u003C/strong> Ability to prioritize and manage multiple tasks in a fast-paced environment. You can balance urgent hotfixes with long-term development work.\u003C/li>\n\u003Cli>\u003Cstrong>Collaborative:\u003C/strong> You thrive working closely with other developers and designers to implement pixel-perfect UIs and with marketers to understand campaign requirements.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>What we offer \u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Competitive salaries & meaningful equity\u003C/li>\n\u003Cli>Private Medical Insurance\u003C/li>\n\u003Cli>Life/Risk Assurance\u003C/li>\n\u003Cli>Meal Allowance: 8.55€ per day\u003C/li>\n\u003Cli>Community Days (days for us to give back to the community) \u003C/li>\n\u003Cli>Paid Annual Leave (22 days)\u003C/li>\n\u003Cli>Global Lifestyle Reimbursement Account\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!About the Role\nWe are currently deep in the development of the next chapter of our digital presence—a modern, performance-driven site built on WordPress Block Theme.\nWe are looking for a Marketing Web Developer to join us. You will primarily step into an active build to help us launch our new platform, while also providing support for our current site as needed during the transition. Subsequently, you will help drive the technical evolution of our marketing engine alongside our internal team.\nYou have deep expertise in modern WordPress (Gutenberg/Blocks), but you are also comfortable in a React stack, specifically managing our complex lead generation forms. You will partner with our existing technical team to ensure our site is secure, accessible, and data-driven.\nKey Responsibilities\n\nDevelop & Maintain: Play a key role in the development of Iterable's marketing website, ensuring a seamless, responsive, and visually appealing user experience across all devices.\nComplex React Integration: Maintain and enhance our custom lead generation forms built on a React stack. You will ensure these forms communicate correctly with our APIs and MarTech platforms.\nAccelerate the New Build: Collaborate with the team to ship our new Block Theme-based site. You will write clean, semantic code to finalize layouts and functionality.\nAnalytics & Data: Go beyond basic tracking. You will implement custom analytics events (GA4/GTM) to track user behavior precisely and ensure data integrity for the marketing team.\nPerformance & Optimization: Proactively monitor page speed (Core Web Vitals) and SEO technical health. You will identify bottlenecks and implement solutions to keep the site lightning-fast.\nSecurity & Reliability: Work with the technical team to ensure website scalability and maintain security standards.\nStrategic Input: You aren't just a ticket-taker. You will provide technical recommendations for improvements regarding loading times, architecture, and user experience.\n\nTechnical Requirements\n\nModern WordPress: Deep experience with Block Themes, theme.json, and Full Site Editing (FSE). You prefer native WordPress solutions over heavy page builders, and prefer to build your own solutions over stacking piles of plugins.\nReact & JS Proficiency: Solid understanding of React.js to manage our lead-gen forms, along with modern vanilla JavaScript (ES6+).\nAnalytics Implementation: Proven experience setting up and debugging Google Tag Manager and creating custom events in GA4. You understand the data layer.\nAPI Integrations: Experience connecting websites to third-party MarTech platforms (e.g., CRMs, Marketing Automation tools) via REST/GraphQL APIs.\nWeb Fundamentals: Strong grasp of SEO best practices, semantic HTML5, and Web Accessibility standards.\nVersion Control: Proficiency with Git and collaborative workflows (Pull Requests).\n\nSoft Skills & Operational Excellence\n\nCommunication: You can translate complex technical concepts into plain English for business owners and marketing stakeholders.\nDetail-Oriented: You have a QA mindset. You meticulously check for responsiveness, accessibility issues, and cross-browser compatibility before shipping.\nTask Management: Ability to prioritize and manage multiple tasks in a fast-paced environment. You can balance urgent hotfixes with long-term development work.\nCollaborative: You thrive working closely with other developers and designers to implement pixel-perfect UIs and with marketers to understand campaign requirements.\n\nWhat we offer \n\nCompetitive salaries & meaningful equity\nPrivate Medical Insurance\nLife/Risk Assurance\nMeal Allowance: 8.55€ per day\nCommunity Days (days for us to give back to the community) \nPaid Annual Leave (22 days)\nGlobal Lifestyle Reimbursement Account\nPaid Sabbatical\nComplete laptop workstation\nRecruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1769837153000,"2026-01-31 06:26:30","2026-01-30T17:05:12.000Z",{"jsonldValid":53,"jsonld":56},{"id":358,"slug":359,"title":360,"companyname":7,"companylogo":41,"companyTagline":13,"companyIndustry":19,"city":42,"country":43,"remote":53,"employmentType":361,"department":264,"content_html":362,"content_text":363,"years":49,"createdAt":364,"updatedAtISO":365,"postedAtISO":366,"hasSalary":53,"salaryMin":49,"salaryMax":49,"currency":54,"schema":367},"fa78d55f4bd37220613f30c437296aab66a18bac423969eacd61ee29c3a68bb9","legal-operations-manager-at-iterable-f658586b96","Legal Operations Manager",[45],"\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\u003Cp>Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\u003C/p>\n\u003Cp>Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\u003C/p>\n\u003Cp>With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\u003C/p>\n\u003Cp>\u003Cstrong>Legal Operations Manager Job Description\u003C/strong>\u003C/p>\n\u003Cp>\u003Cstrong>WHAT YOU’LL DO:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Strategic Infrastructure:\u003C/strong> Define and execute a modern legal operating model, building the workflows and foundational systems needed to support a high-performing legal function.\u003C/li>\n\u003Cli>\u003Cstrong>Workflow Engineering:\u003C/strong> Streamline how legal requests move through the company to reduce turnaround times and empower business partners via automated self-service tools.\u003C/li>\n\u003Cli>\u003Cstrong>Tech Stack Ownership:\u003C/strong> Lead the selection, deployment, and continuous improvement of our legal technology (CLM, e-billing, and matter management) in partnership with IT and cross-functional stakeholders.\u003C/li>\n\u003Cli>\u003Cstrong>AI & Automation Strategy:\u003C/strong> Pilot and integrate emerging technologies, specifically Generative AI and automation, to increase the team’s bandwidth and optimize routine processes.\u003C/li>\n\u003Cli>\u003Cstrong>Financial Stewardship:\u003C/strong> Oversee the legal budget, including forecasting, accruals, and cost-optimization efforts, ensuring close alignment with Finance and Procurement.\u003C/li>\n\u003Cli>\u003Cstrong>Outside Counsel Management:\u003C/strong> Modernize our vendor strategy by optimizing engagement models and consolidating outside counsel spend to ensure maximum value and quality.\u003C/li>\n\u003Cli>\u003Cstrong>Data & Performance Insights:\u003C/strong> Establish key performance indicators (KPIs) and deliver regular reporting on contract velocity and departmental health to provide leadership with actionable business intelligence.\u003C/li>\n\u003Cli>\u003Cstrong>Scalable Knowledge Systems:\u003C/strong> Create and manage the department’s \"source of truth,\" including playbooks, training modules, and onboarding resources that allow us to scale efficiently.\u003C/li>\n\u003Cli>\u003Cstrong>Cross-Functional Execution:\u003C/strong> Serve as the primary operational link between Legal and the rest of the organization, managing complex projects and ensuring day-to-day administrative excellence.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>REQUIRED SKILLS/EXPERIENCE:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Operational Growth:\u003C/strong> Proven track record of building or scaling a legal or business operations function within a fast-paced, high-growth environment.\u003C/li>\n\u003Cli>\u003Cstrong>Systems Design:\u003C/strong> Experience architecting processes and operating models from the ground up, with a comfort for navigating ambiguity and evolving business needs.\u003C/li>\n\u003Cli>\u003Cstrong>Financial Acumen:\u003C/strong> Strong proficiency in departmental budgeting, spend forecasting, and vendor negotiations, with the ability to turn financial data into executive-level insights.\u003C/li>\n\u003Cli>\u003Cstrong>Tech Implementation:\u003C/strong> Hands-on experience deploying and driving adoption for legal tech (e.g., CLM, e-billing, or workflow automation), including an aptitude for quickly mastering new tools.\u003C/li>\n\u003Cli>\u003Cstrong>Strategic Partnership:\u003C/strong> Demonstrated ability to act as a trusted advisor to senior leadership and collaborate effectively with cross-functional teams like Finance, IT, and Sales.\u003C/li>\n\u003Cli>\u003Cstrong>Execution & Change Management:\u003C/strong> A \"builder\" mindset with a bias toward action and iteration, supported by the change management skills needed to ensure new processes actually stick.\u003C/li>\n\u003Cli>\u003Cstrong>Effective Communication:\u003C/strong> Superior interpersonal and communication skills, characterized by a collaborative, low-ego approach to problem-solving.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>DESIRED SKILLS/EXPERIENCE:\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Leadership Proximity:\u003C/strong> Prior experience in a high-leverage role supporting executive leadership, such as Chief of Staff or Head of Legal Operations.\u003C/li>\n\u003Cli>\u003Cstrong>Technological Innovation:\u003C/strong> Hands-on exposure to Generative AI tools, CLMs, and legal automation platforms.\u003C/li>\n\u003Cli>\u003Cstrong>Advanced Qualifications:\u003C/strong> A JD, MBA, or professional certification in Legal Operations (e.g., CLOC) is helpful, but not required. We prioritize practical experience and a \"builder\" mindset.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & Benefits:\u003C/strong> \u003C/p>\n\u003Cul>\n\u003Cli>Paid parental leave\u003C/li>\n\u003Cli>Competitive salaries, meaningful equity, & 401(k) plan\u003C/li>\n\u003Cli>Medical, dental, vision, & life insurance\u003C/li>\n\u003Cli>Balance Days (additional paid holidays)\u003C/li>\n\u003Cli>Fertility & Adoption Assistance\u003C/li>\n\u003Cli>Paid Sabbatical\u003C/li>\n\u003Cli>Flexible PTO\u003C/li>\n\u003Cli>Monthly Employee Wellness allowance \u003C/li>\n\u003Cli>Monthly Professional Development allowance \u003C/li>\n\u003Cli>Pre-tax commuter benefits\u003C/li>\n\u003Cli>Complete laptop workstation\u003C/li>\n\u003C/ul>\n\u003Cp>The US base salary range for this position at the start of employment is $110,500 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\u003C/p>\n\u003Cp>Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.\u003C/p>\u003Cp>\u003Cstrong>Recruitment Disclaimer:\u003C/strong>\u003C/p>\n\u003Cp>Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\u003C/p>\n\u003Cul>\n\u003Cli>Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\u003C/li>\n\u003Cli>Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\u003C/li>\n\u003Cli>Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\u003C/li>\n\u003C/ul>\n\u003Cp>You may see all job vacancies on our official Iterable channels:\u003C/p>\n\u003Cul>\n\u003Cli>Official Iterable website, Careers page: https://iterable.com/careers/\u003C/li>\n\u003Cli>Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\u003C/li>\n\u003C/ul>\n\u003Cp>Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at \u003Cstrong>talent-ops@iterable.com \u003C/strong>upon receiving a suspicious job offer.\u003C/p>\n\u003Cp>Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.\u003Cbr>\u003Cbr>Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.\u003C/p>","Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.\nOur success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.\nWith a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!\nLegal Operations Manager Job Description\nWHAT YOU’LL DO:\n\nStrategic Infrastructure: Define and execute a modern legal operating model, building the workflows and foundational systems needed to support a high-performing legal function.\nWorkflow Engineering: Streamline how legal requests move through the company to reduce turnaround times and empower business partners via automated self-service tools.\nTech Stack Ownership: Lead the selection, deployment, and continuous improvement of our legal technology (CLM, e-billing, and matter management) in partnership with IT and cross-functional stakeholders.\nAI & Automation Strategy: Pilot and integrate emerging technologies, specifically Generative AI and automation, to increase the team’s bandwidth and optimize routine processes.\nFinancial Stewardship: Oversee the legal budget, including forecasting, accruals, and cost-optimization efforts, ensuring close alignment with Finance and Procurement.\nOutside Counsel Management: Modernize our vendor strategy by optimizing engagement models and consolidating outside counsel spend to ensure maximum value and quality.\nData & Performance Insights: Establish key performance indicators (KPIs) and deliver regular reporting on contract velocity and departmental health to provide leadership with actionable business intelligence.\nScalable Knowledge Systems: Create and manage the department’s \"source of truth,\" including playbooks, training modules, and onboarding resources that allow us to scale efficiently.\nCross-Functional Execution: Serve as the primary operational link between Legal and the rest of the organization, managing complex projects and ensuring day-to-day administrative excellence.\n\nREQUIRED SKILLS/EXPERIENCE:\n\nOperational Growth: Proven track record of building or scaling a legal or business operations function within a fast-paced, high-growth environment.\nSystems Design: Experience architecting processes and operating models from the ground up, with a comfort for navigating ambiguity and evolving business needs.\nFinancial Acumen: Strong proficiency in departmental budgeting, spend forecasting, and vendor negotiations, with the ability to turn financial data into executive-level insights.\nTech Implementation: Hands-on experience deploying and driving adoption for legal tech (e.g., CLM, e-billing, or workflow automation), including an aptitude for quickly mastering new tools.\nStrategic Partnership: Demonstrated ability to act as a trusted advisor to senior leadership and collaborate effectively with cross-functional teams like Finance, IT, and Sales.\nExecution & Change Management: A \"builder\" mindset with a bias toward action and iteration, supported by the change management skills needed to ensure new processes actually stick.\nEffective Communication: Superior interpersonal and communication skills, characterized by a collaborative, low-ego approach to problem-solving.\n\nDESIRED SKILLS/EXPERIENCE:\n\nLeadership Proximity: Prior experience in a high-leverage role supporting executive leadership, such as Chief of Staff or Head of Legal Operations.\nTechnological Innovation: Hands-on exposure to Generative AI tools, CLMs, and legal automation platforms.\nAdvanced Qualifications: A JD, MBA, or professional certification in Legal Operations (e.g., CLOC) is helpful, but not required. We prioritize practical experience and a \"builder\" mindset.\n\nPerks & Benefits: \n\nPaid parental leave\nCompetitive salaries, meaningful equity, & 401(k) plan\nMedical, dental, vision, & life insurance\nBalance Days (additional paid holidays)\nFertility & Adoption Assistance\nPaid Sabbatical\nFlexible PTO\nMonthly Employee Wellness allowance \nMonthly Professional Development allowance \nPre-tax commuter benefits\nComplete laptop workstation\n\nThe US base salary range for this position at the start of employment is $110,500 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.\nPlease note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.Recruitment Disclaimer:\nPlease be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:\n\nSend job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.\nRequest money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).\nRequest or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.\n\nYou may see all job vacancies on our official Iterable channels:\n\nOfficial Iterable website, Careers page: https://iterable.com/careers/\nOfficial LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/\n\nIterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.\nCriminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.",1769665152000,"2026-01-29 06:39:34","2026-01-28T16:30:30.000Z",{"jsonldValid":53,"jsonld":56},1776043055196]